Client advisor Work, Jobs in Inshes, Hld (with Salaries)

Head Client Care Advisor
IVC —Inshes
- Up to £29,000 a year
- 8 hour shift
- Hospitality
- Management
- Front desk
- Annual leave
- Employee discount
11h
Client Care Advisor
IVC —Inshes
- Up to £27,000 a year
- Full-time
- Front desk
- Communication skills
- Annual leave
- Employee discount
11h
Parts Sales Advisor
Scot JCB Group —Muir of Ord
- Overtime
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Sales Advisor
LKQ Corporation —Inverness
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
14d
Environmental Advisor
VINCI Energies —Muir of Ord
- Full-time
- Remote
- Management
- Computer skills
- In-person
Environmental Advisor
Omexom UK —Muir of Ord
- Remote
- Management
- Computer skills
- In-person
HSE Lead - Inverness
Power T&D —Alness
- Full-time
- Hybrid work
- Writing skills
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Quick apply
Environmental Advisor
Power T&D —Alness
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Life insurance
Quick apply
Cloud Architect (On-site)
Capgemini —Inverness
- Hybrid work
- Azure
- Agile
- In-person
1d
Site Engineer Civils (Enabling Works) - Inverness
United Infrastructure —Alness
- Full-time
- Hybrid work
- Civil engineering
- Management
- Supervising experience
- Annual leave
- Life insurance
Quick apply
Principal Hydraulic Modeller - Flood Risk
AECOM —Inverness
- Full-time
- Hybrid work
- Engineering
- Mentoring
- Leadership
Site Engineer Civils (Overhead Lines) - Inverness
Power T&D —Alness
- Full-time
- Hybrid work
- Civil engineering
- Management
- Construction experience
- Annual leave
- Life insurance
Quick apply

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Client Care Advisor
IVC —Inshes
Managing incoming calls, emails, and appointment bookings. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals,…
Up to £27,000 a year
11h
Head Client Care Advisor
IVC —Inshes
Managing incoming calls, emails, and appointment bookings. We welcome applications from candidates with strong backgrounds in customer service, administration,…
Up to £29,000 a year
11h

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Head Client Care Advisor

IVC -
Inshes

Apply Now

Job details

Up to £29,000 a year
11 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Hospitality
Customer communication
Customer service call handling
Management
Inbound customer enquiry call handling
Team leadership
Coaching
Client communication
Veterinary experience
Appointment booking and call handling
Client services
Front desk
Veterinary appointment scheduling
Customer interaction
Multidisciplinary collaboration
Patient record updating
Leadership
Communication skills
Rota coordination

Full job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Inshes Vets is looking for a confident, organised, and compassionate Head Client Care Advisor to lead our friendly client care team and help deliver an exceptional experience for every client and pet.

While previous veterinary experience would be an advantage, it is not essential. We welcome applications from candidates with strong backgrounds in customer service, administration, hospitality, healthcare, retail, or team leadership who are excited about bringing their skills into the veterinary profession.

Practice Highlights

You will join a supportive team where compassion, collaboration, and exceptional patient and client care are at the heart of everything we do. In return, you will have the opportunity to develop your leadership skills, contribute to a positive workplace culture, and build a rewarding career alongside people who share your passion for animal welfare.

How You’ll Make a Difference

As a Head Client Care Advisor, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

Monday to Friday 8am until 7.30pm shifts are 8-5, 9-6 and 10.30-7.30 and 1 in five Saturdays 9-1pm

Key Responsibilities

Welcoming clients and their pets with warmth, professionalism, and empathy

Managing incoming calls, emails, and appointment bookings

Leading, coaching, and supporting a team of five receptionists

Creating and managing monthly team rotas

Overseeing insurance claims and supporting debt management processes

Delivering outstanding customer service and resolving client enquiries confidently and professionally

Maintaining accurate client records, patient histories, and financial information

Supporting the efficient day-to-day operation of the reception department

Driving high standards, team engagement, and continuous improvement across the client care team

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

Excellent communication skills and a professional, welcoming manner

Experience in a customer-facing role, with a strong focus on service and attention to detail

The ability to manage multiple tasks effectively in a busy environment

A collaborative approach and willingness to support colleagues

A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

A key client-facing role within a supportive and collaborative practice team

Clear career pathways with progression opportunities within client care and practice leadership roles

Ongoing learning and development supported by experienced colleagues and practice teams

A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

6.6 weeks' annual leave plus your birthday off

Increasing holiday allowance based on length of service

Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay

Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria

Learning and development opportunities via the inspiring vet care Academy

Pension scheme

Discounted veterinary care

Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Up to £29,000 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

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