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PCN Dementia Support Worker
Torridge Health PCN —Bideford
- £15.05 an hour
- Full-time
- Hybrid work
- English
- Case management
- Organisational skills
- Work from home
- Sick pay
Quick apply

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PCN Dementia Support Worker
Torridge Health PCN —Bideford
Support patients and carers to access statutory services, benefits, social care packages, and community resources. Compassionate and person-centred approach.
£15.05 an hour
Quick apply

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PCN Dementia Support Worker

Torridge Health PCN
Bideford

Quick apply

Job details

Full-time
£15.05 an hour

Benefits

Company pension
Work from home
Sick pay
On-site parking

Qualifications

Care record keeping
Dementia care
Experience working with individuals with dementia
Clinical record keeping
GCSE
Person-centred care planning
English
Case management
Clinical audit participation
Organisational skills
Patient-centred care
NVQ
Multidisciplinary collaboration
Data collection
Signposting to community resources
Care planning and needs assessment
Communication skills
Multi-agency care coordination

Full job description

PCN Dementia Support Worker

Job Description: PCN Dementia Support Worker

Job Title:

Dementia Support Worker

Reports to:

PCN Lead Manager / PCN Clinical Directors / PCN Operations Manager

Hours:

Full time: 35 hours +

Location:

Based within Torridge Health PCN in Longbridge House, working across the 6 practices in Torridge and in the community.

Job Purpose

The Dementia Support Worker will work as part of the Primary Care Network (PCN) to provide personalised, practical, and emotional support to people living with dementia, their carers, and families. They will act as a key point of contact, helping individuals to navigate health, social care, and voluntary sector services, promoting independence, wellbeing, and quality of life.

Key Responsibilities

Patient & Carer Support
Provide one-to-one support for people with dementia and their carers, offering information, advice, and signposting.
Undertake holistic needs assessments and develop personalised support plans.
Offer emotional support and practical guidance throughout the dementia journey, from diagnosis through to advanced stages.
Care Coordination
Work closely with GPs, nurses, social prescribers, care coordinators, and community organisations to ensure joined-up care.
Support patients and carers to access statutory services, benefits, social care packages, and community resources.
Help with navigating appointments, referrals, and communication across health and social care.
Community Engagement
Develop links with local dementia support groups, charities, and community services.
Support awareness-raising and dementia-friendly initiatives within the PCN.
Advocacy & Empowerment
Promote independence, dignity, and choice for people living with dementia.
Empower carers with coping strategies, peer support, and respite opportunities.
Monitoring & Reporting
Maintain accurate records of patient interactions in line with PCN and GDPR requirements.
Collect data to evidence outcomes and support PCN reporting requirements.
Contribute to audits, service evaluation, and quality improvement initiatives.

Person Specification

Essential:

Experience of working with people with dementia or vulnerable adults.
Knowledge of dementia, memory problems, and the challenges faced by carers.
Strong communication and interpersonal skills.
Ability to work independently and as part of a multi-disciplinary team.
Organisational skills, with ability to manage a caseload.
Empathy, patience, and resilience.

Desirable:

Training in dementia care (e.g., Dementia Friends, Dementia Champion, NVQ/Health & Social Care qualifications).
Experience of working in health, social care, or voluntary sector settings.
Knowledge of local services, benefits, and support pathways.

Values & Behaviours

Compassionate and person-centred approach.
Respect for confidentiality and safeguarding responsibilities.
Commitment to equality, diversity, and inclusion.
Flexible and adaptable to meet the needs of patients and carers.

Pay: £15.05 per hour

Benefits:

Company pension
On-site parking
Sick pay
Work from home

Education:

GCSE or equivalent (required)

Language:

English (required)

Work Location: Hybrid remote in Bideford EX39 3AF

Quick apply

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PCN Dementia Support Worker

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