Support analyst Work, Jobs in Inverness, Sct (with Salaries)

Senior Customer Service Advisor
Barclays —Inverness
- £27,700 a year
- Weekend availability
- Travel
- Banking
- Life insurance
SIAM Service Request Analyst
Capgemini —Inverness
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
11d
SIAM Continual Service Improvement (CSI) Analyst
Capgemini —Inverness
- Hybrid work
- Continuous improvement
- Communication skills
11d
SIAM Problem Analyst
Capgemini —Inverness
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
5d
GRC Analyst
Capgemini Sogeti —Inverness
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
10d
SIAM Capacity Analyst
Capgemini —Inverness
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
5d
Energy Technology Models and Markets Analyst
SSE —Inverness
- £36,200 - £54,400 a year
- Research
- Communication skills
- Employee discount
- Gym membership
10d
Vulnerability Management Service Lead
Capgemini Sogeti —Inverness
- Hybrid work
- Presentation skills
- Communication skills
10d
SIAM Availability Analyst
Capgemini —Inverness
- Hybrid work
- Continuous improvement
- Communication skills
11d
SIAM Change Analyst
Capgemini —Inverness
- Hybrid work
- Continuous improvement
- Communication skills
- Analytics
11d
GRC Analyst
Capgemini —Inverness
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
11d
Vulnerability Management Service Lead
Capgemini —Inverness
- Hybrid work
- Presentation skills
- Communication skills
9d
Vulnerability Management Analyst
Capgemini Sogeti —Inverness
- Hybrid work
- Analysis skills
10d
SIAM Service Reporting and Service Level Analyst
Capgemini —Inverness
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
11d
SIAM Release Analyst
Capgemini —Inverness
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
11d
Vulnerability Management Analyst
Capgemini —Inverness
- Hybrid work
- Analysis skills
9d
SIAM Catalogue Analyst
Capgemini —Inverness
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
12d
Lead Data Analyst - BI and Semantic Modelling
SSE —Inverness
- £71,869 - £85,880 a year
- Analysis skills
- Analytics
- Employee discount
- Gym membership
3d
GRC Lead
Capgemini —Inverness
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
4d
SIAM SACM Analyst
Capgemini —Inverness
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
12d

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Senior Customer Service Advisor

Barclays -
Inverness

Apply Now

Job details

Permanent
£27,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer support
Customer interaction
Banking

Full job description

Date live: 19/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000112957

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

Some travel to Aberdeen will be required for initial training. Selected candidates will be provided with further information.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

support analyst jobs in inverness, sct

Senior Customer Service Advisor

SIAM Service Request Analyst

SIAM Continual Service Improvement (CSI) Analyst

SIAM Problem Analyst

GRC Analyst

SIAM Capacity Analyst

Energy Technology Models and Markets Analyst

Vulnerability Management Service Lead

SIAM Availability Analyst

SIAM Change Analyst

GRC Analyst

Vulnerability Management Service Lead

Vulnerability Management Analyst

SIAM Service Reporting and Service Level Analyst

SIAM Release Analyst

Vulnerability Management Analyst

SIAM Catalogue Analyst

Lead Data Analyst - BI and Semantic Modelling

GRC Lead

SIAM SACM Analyst

I want to receive the latest job alerts for support analyst in inverness, sct

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