Resources advisor Work, Jobs in Ipswich, Eng (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Health Business Centre Advisor
Suffolk County Council —Ipswich
- £25,185 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Data entry
- IT
- Annual leave
- Flexitime
10d
Benefits Advisor
OCS Group —Ipswich
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
12d
HR Shared Services Administrator
BUUK Infrastructure —Bury St. Edmunds
- £28,896 a year
- Hybrid work
- Microsoft Office
- Maths
- Human resources
8d
Delivery Partner Manager, UKIE DPM
Amazon UK Services Ltd. —Ipswich
- Weekend availability
- Oracle
- Salesforce
- English
Financial Controller
The DPO Centre Ltd —Ipswich
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Accounting
- Communication skills
Senior Finance Business Partner
OCS Group —Ipswich
- Full-time
- Microsoft Excel
- Mentoring
- Construction experience
12d
Careers Education, Information, Advice, and Guidance Advisor
Realise Futures —Ipswich
- £17,027 a year
- Call to connect
- English
- Annual leave
1d
Wayleave Warden
Balfour Beatty —Ipswich
- Hybrid work
- Civil engineering
- Driving
- Communication skills
- Annual leave
Senior HR Advisor
OCS Group —Ipswich
- Human resources
Quick apply
10h
HSE Advisor (South)
Mactech Energy Group —Sizewell
- Up to £58,000 a year
- Master's degree
- Travel
- Communication skills
1h
Health & Safety Advisor - 1 Year Fixed Term
Bachy Soletanche —Leiston
- Civil engineering
- Microsoft Office
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Private Client Tax Assistant Manager
BDO —Ipswich
- Full-time
- Microsoft Office
- Tax experience
Senior Environmental Sustainability Advisor
Balfour Beatty —Ipswich
- Hybrid work
- Annual leave
Service Advisor
Vindis Group —Bury St. Edmunds
- £29,798.60 a year
- Customer service
- Driving
- Employee assistance programme
Construction and Logistics Lead
Sizewell C —Felixstowe
- £94,000 a year
- Part-time
- Hybrid work
- Civil engineering
- Analysis skills
- Project management
1d
Surface Water Consultant / Hydrologist
Assystem —Leiston
- Construction experience
- Annual leave
- Referral programme
Private Client Tax Manager
BDO —Ipswich
- Full-time
- Microsoft Office
- Tax experience
Site Manager - Volume Housebuilding, Halesworth IP19 8TP
untypical —Bury St. Edmunds
- IT
- Construction experience
- Leadership
- Employee assistance programme
Store Manager - Colchester
Oak Furnitureland —Colchester
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
6h

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Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

resources advisor jobs in ipswich, eng

Customer Service Advisor - Remote

Health Business Centre Advisor

Benefits Advisor

HR Shared Services Administrator

Delivery Partner Manager, UKIE DPM

Financial Controller

Senior Finance Business Partner

Careers Education, Information, Advice, and Guidance Advisor

Wayleave Warden

Senior HR Advisor

HSE Advisor (South)

Health & Safety Advisor - 1 Year Fixed Term

Private Client Tax Assistant Manager

Senior Environmental Sustainability Advisor

Service Advisor

Construction and Logistics Lead

Surface Water Consultant / Hydrologist

Private Client Tax Manager

Site Manager - Volume Housebuilding, Halesworth IP19 8TP

Store Manager - Colchester

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