Completions Officer – A Good Place to Be
Location: Head Office, IP3 9SJ
Salary: Starting from £27,150 to £28,180 gross per annum (depending on experience) + great benefits
Hours: Monday to Friday, 9 am to 5pm (35 hrs per week)
About Us
At Suffolk Building Society, we’re more than just a financial institution—we’re a community. As a member-owned organisation, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact.
We offer:
Flexibility – We understand the importance of work-life balance and offer a range of flexible working options to suit your lifestyle.
Development – Your growth matters to us. From day one, you’ll receive full training, ongoing support, and opportunities to progress in your career.
Equality, Diversity & Inclusion – We’re serious about creating an inclusive, welcoming environment where everyone can be their authentic self.
Career Progression – Whether you’re looking for stability or want to advance in financial services, we’ll support your journey.
Community Focused – We’re dedicated to supporting local communities, charities, and promoting ethical practices in everything we do.
About the Role
As a Completions Officer you’ll maintain a high-quality service and ensure all mortgage applications and additional borrowing applications are processed through to completion in accordance with all statutory and regulatory requirements, ensuring compliance with the Society’s Lending Policy. This is more than just a customer service role—it’s a chance to make a real difference.
What You’ll Do:
- Prepare cases for the release of funds, ensuring compliance with the Society’s Lending Criteria. Verify that all Certificates of Title are accurate and complete and confirm that all mortgage conditions have been met prior to the release of funds.
- Handle all solicitor correspondence following the issuance of the Society’s Mortgage Offer effectively.
- Assist mortgage intermediaries with the packaging of mortgage applications to ensure cases are progressed in an efficient manner.
- Ensure that all phone calls are managed proficiently, addressing queries promptly. Develop and maintain effective communication and working relationships to ensure efficient service delivery to Society customers, mortgage intermediaries, valuers, solicitors, and other staff.
- Work collaboratively with your team to create a positive and inclusive workplace.
What We’re Looking For
- A passion for helping people and delivering excellent service.
- Strong communication and listening skills.
- The ability to embrace new technologies and digital tools to enhance service delivery.
- A positive, team-oriented mindset.
- Understanding of the risk and compliance environment
- A willingness to learn—previous experience is great, but it’s not essential!
What’s in It for You?
- 26 days annual leave + bank holidays
- Comprehensive training & career progression opportunities
- Pension scheme with free pension advice
- Life insurance & wellness programs
- Healthcare cash plan & retailer discounts
- Success-Sharing Bonus (discretionary)
- Opportunities to volunteer & support local charities
Join Us – Be Part of Something Bigger
At Suffolk Building Society, we’re all about real people, real values, and real impact. If you’re looking for a career (not just a job) where you can grow, belong, and make a difference, we’d love to hear from you!
When applying for this role, please submit a CV and details of why you are interested in the role.
Please refer to our Candidate Privacy Notice on our website which confirms that your personal data will be destroyed after a period of six months.
Job Types: Full-time, Permanent
Pay: £27,150.00-£28,180.00 per year
Benefits:
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Store discount
Work Location: In person
