Retention specialist Work, Jobs in Ipswich, Sfk (with Salaries)

Customer Specialist
Fred. Olsen Travel —Ipswich
- £24,000 a year
- Monday to Friday
- Continuous improvement
- Communication skills
- Resort
- Employee discount
2d
Multinational Client Management Global Specialist
WTW —Ipswich
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Senior Marketing Manager
National Disability Card —Woodbridge
- £50,000 - £62,000 a year
- Full-time
- Management
- Agile
- In-person
Quick apply
Client Services Manager
SOOM UK —Frating
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Recruiting
- In-person
- Free parking
Quick apply
14d
Senior Account Executive - Property Insurance
WTW —Ipswich
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Account Executive - Manufacturing Practice
WTW —Ipswich
- Full-time
- Hybrid work
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
Senior Account Executive
Gallagher —Ipswich
- Business development
- Travel
- Leadership
- Employee stock purchase plan
- Life insurance
AHP Clinical Team Lead - Inpatients
Norfolk and Suffolk NHS Foundation Trust —Ipswich
- £49,387 - £56,515 a year
- Full-time
- Discharge planning
- Recruiting
- Training & development
7d
Skin Therapist
Coco-Rose Aesthetics —Colchester
- £15 - £45 an hour
- Part-time
- Management
- Social media management
- Customer service
Quick apply
7d
Senior Social Workers
Suffolk County Council —Ipswich
- £41,502 - £47,054 a year
- Part-time
- Mentoring
- Annual leave
4d
AHP Clinical Team Lead - Inpatients
Norfolk & Suffolk Foundation Trust —Ipswich
- £49,387 - £56,515 a year
- Full-time
- Nursing
- Supervising experience
- Discharge planning
8d
Youth Justice Social Worker
Suffolk County Council —Bury St. Edmunds
- £34,434 - £40,777 a year
- Weekend availability
- Analysis skills
- Free parking
- Relocation assistance
1d
Quantity Surveyor
Bachy Soletanche —Leiston
- ERP systems
- Master's degree
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Highly Specialist Speech & Language Therapist
Essex Partnership University NHS Foundation Trust —Colchester
- £49,387 - £56,515 a year
- Full-time
- Management
- Research
- Patient care
- Relocation assistance
- Employee discount

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retention specialist jobs near ipswich, sfk

Customer Specialist

Fred. Olsen Travel
Ipswich

Apply Now

Job details

Permanent
£24,000 a year
2 days ago

Benefits

Employee discount

Qualifications

Sales support
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Microsoft Office Suite
Complaint handling
Continuous improvement
Customer interaction
Multidisciplinary collaboration
Communication skills
Add-on sales

Full job description

At Fred. Holidays, we don't just sell holidays. We create memorable experiences that customers will remember for a lifetime. From luxury rail journeys and tailor-made touring holidays to river cruises and ocean voyages, our team helps customers turn travel dreams into reality. As we continue to grow, we're looking for enthusiastic, customer-focused individuals who enjoy solving problems, building relationships, and delivering outstanding service.

As a Customer Specialist, you'll be responsible for providing outstanding support across the entire customer journey. You'll work with direct customers, travel agents, suppliers and internal teams to ensure bookings are managed accurately and efficiently while delivering exceptional customer service at every stage. This varied role combines customer service, administration, sales support, problem solving and commercial awareness.

This is a full-time, permanent Monday to Friday position, with working hours allocated on a rota basis between 8:30am and 5:30pm.

Key responsibilities

Customer Support

Handle customer and travel agent enquiries via phone and email
Support customers before, during and after travel
Resolve booking issues, amendments and cancellations
Assist with in-resort customer situations when required
Deliver exceptional service while meeting response targets

Booking Administration & Sales Support

Manage booking documentation and customer records
Process payments and resolve outstanding balances
Issue customer travel documents and ticketing
Coordinate supplier information and updates
Conduct pre-departure booking checks
Fulfilling outstanding components on bookings

Service Excellence

Manage shared inboxes and prioritise workload effectively
Handle customer complaints professionally
Work collaboratively with Sales, Marketing, Finance and Operations teams
Continuously look for ways to improve the customer experience

Adding Value

Identify opportunities to enhance bookings through upgrades and ancillary products
Support customer retention through exceptional service
Gather customer feedback and encourage repeat bookings

What we're looking for

We're interested in people with great attitudes just as much as experience.

Essential Skills

Excellent communication skills
Strong attention to detail
Organised and able to manage multiple priorities
Passion for delivering exceptional customer service
Team player with a positive attitude
Good Microsoft Office skills
Ability to remain calm under pressure

Desirable Experience

Experience in customer service, administration or contact centre environments
Travel industry experience
Understanding of the holiday or tourism sector
Customer service qualifications

The Person

We're looking for someone who:

Loves creating positive customer experiences
Takes pride in getting the details right
Is proactive and commercially aware
Embraces change and new ideas
Wants to learn and develop
Brings energy, positivity and professionalism to everything they do

Why Fred. Holidays?

We're proud to be part of the Fred. Olsen Travel Group, a respected name with a long heritage and a customer-first culture. Our people are at the heart of everything we do, and we're committed to creating an environment where colleagues can develop, contribute and make a real impact. If you're passionate about customer service and would like to play a part in creating exceptional holiday experiences, we'd love to hear from you!

Our values are:

Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.

Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.

Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.

Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.

Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.

Fred. Olsen Travel offers some great benefits including AXA Health medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

retention specialist jobs in ipswich, sfk

Customer Specialist

Multinational Client Management Global Specialist

Senior Marketing Manager

Client Services Manager

Senior Account Executive - Property Insurance

Account Executive - Manufacturing Practice

Senior Account Executive

AHP Clinical Team Lead - Inpatients

Skin Therapist

Senior Social Workers

AHP Clinical Team Lead - Inpatients

Youth Justice Social Worker

Quantity Surveyor

Highly Specialist Speech & Language Therapist

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