Global services specialist Work, Jobs in Islington, Gtl (with Salaries)

Customer Support Specialist
ZELP —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
Quick apply
Data Analysis and Evaluation Specialist
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
5d
Operational Resilience Specialist
Aviva —London
- Part-time
- IT
- Financial services
- Employee discount
People Services Specialist
Everest Group, Ltd. —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d
Accounts Receivable Specialist (3-months fixed term)
Xpansiv —London
- £36,000 - £40,000 a year
- Microsoft Excel
- Salesforce
- ERP systems
Associate Logistics Specialist
Deckers Brands —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Employee discount
7d
Senior Procurement Specialist – Construction Services
NTT Global Data Centers —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Client Success Specialist - Sustainability Solutions
Institutional Shareholder Services —London
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Specialist, Sourcing - DC Operations
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Business
Sales Associate - Fenwicks Brent Cross (Part Time - 8 Hours)
Hugo Boss —London
- 8 hour shift
- Hospitality
- Customer service
- Communication skills
Student Administration Officer
SOAS University of London —London
- £35,749.57 - £42,207.57 a year
- Full-time
- University
- School
- Annual leave
- Employee assistance programme
7d
Junior IT Analyst Support Specialist (London, UK)
Alantra —London
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Office
14d
Global Procurement Specialist, Workplace
WSP —London
- Part-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Contracts
- Flexitime
- Work from home
Customer Service Host
Rapport —London
- £32,500 a year
- Full-time
- Computer literacy
- Communication skills
- Employee assistance programme
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
Library Assistant
University of the Arts London —London
- £30,577 - £34,436 a year
- Customer service
- Microsoft Office
- IT
- Work from home
1d
Ecommerce Specialist
Four Marketing Limited —London
- Full-time
- Organisational skills
- Annual leave
- Employee discount
Quick apply
People Operations Specialist - UK
Morningstar —London
- £39,600 - £52,800 a year
- Full-time
- Hybrid work
- English
- Human resources
10d
Client Engagement Specialist, Newswires, EMEA
News Corp —London
- Sales
- Salesforce
- English
- Annual leave
- Employee discount
11d
Copywriter
Mountfitchet Group —Surbiton
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply

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global services specialist jobs near islington, gtl

Customer Support Specialist

ZELP
London

Quick apply

Job details

Full-time

Qualifications

Internet of things
English
Technical support
Analysis skills
Organisational skills
Customer support
Communication skills

Full job description

About ZELP

ZELP is an agricultural technology company committed to creating a sustainable future for agriculture - one that meets the needs of present and future generations, promoting human and environmental health, animal welfare, and social and economic equity.

Our first focus is to develop and scale technology that measures and mitigates methane emissions in the livestock industry. Today, 1.3 billion people rely on the industry for their livelihoods and food security. However, it is the single biggest human-driven source of methane emissions globally, emitting more than both the oil & gas industry and the coal industry.

The deployment of our technologies on a global scale has the potential to drive half the global methane reduction needed by 2030, and to transform the beef and dairy industries.

ZELP was an inaugural winner of the Terra Carta Design Lab, and has received funding and support from the European Commission, Innovate UK, The Global Methane Hub and the Gates Foundation.

Role Summary

The Customer Support Analyst will serve as the primary point of contact for customers using ZELP's hardware and software products. The role combines technical troubleshooting, customer support, data analysis, and operational coordination to ensure successful deployment and ongoing use of ZELP technology.

You will work closely with customers, Sales, Engineering, Product, and Operations teams to investigate issues, resolve problems, identify trends, and continuously improve the customer experience.

Main Responsibilities

Customer Support

Respond to customer enquiries via email, phone, and support ticketing systems.
Support customers through onboarding, deployment, and routine operation of ZELP systems.
Diagnose and resolve issues relating to devices, connectivity, data collection, and platform functionality.
Escalate complex technical issues to Engineering and Product teams where appropriate.
Ensure timely resolution of support requests in line with service level agreements.

Technical Troubleshooting

Investigate device performance, telemetry, and data quality issues.
Analyse system logs and operational data to identify root causes of customer-reported problems.
Coordinate device replacements, repairs, and field support activities when required.

Data Analysis & Reporting

Monitor support metrics and identify recurring issues or trends.
Generate reports on customer activity, device performance, and support KPIs.
Help identify opportunities for product, process, and documentation improvements.
Contribute to knowledge base articles and troubleshooting guides.

Customer Experience

Act as the voice of the customer within the organisation.
Gather customer feedback and communicate insights to Product and Engineering teams.
Support customer training activities and development of user documentation.
Build strong relationships with customers and stakeholders across the agricultural sector.

Process Improvement

Maintain accurate records within CRM and support systems.
Contribute to the development of scalable support processes as the company grows.
Assist with implementation of support tools, workflows, and automation initiatives.

Requirements

Required

2+ years of experience in customer support, technical support, operations, or customer success.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills, and the confidence and mindset to represent ZELP to our customers.
Ability to explain technical concepts clearly to non-technical audiences.
Strong organisational skills and attention to detail.
Comfortable working with data, spreadsheets, and software platforms.
Ability to manage multiple priorities in a fast-paced environment.
Eligibility to work in the UK with strong English language proficiency.

Nice to have / advantages

Experience in hardware, electronics, manufacturing, or IoT products.
Knowledge of agriculture, livestock systems, or sustainability markets.
Experience analysing operational or telemetry data.
Experience working in a start-up or high-growth environment.
Experience contributing to the design or implementation of new processes

Quick apply

Refine Your Search

global services specialist jobs in islington, gtl

Customer Support Specialist

Data Analysis and Evaluation Specialist

Operational Resilience Specialist

People Services Specialist

Accounts Receivable Specialist (3-months fixed term)

Associate Logistics Specialist

Senior Procurement Specialist – Construction Services

Client Success Specialist - Sustainability Solutions

Specialist, Sourcing - DC Operations

Sales Associate - Fenwicks Brent Cross (Part Time - 8 Hours)

Student Administration Officer

Junior IT Analyst Support Specialist (London, UK)

Global Procurement Specialist, Workplace

Customer Service Host

IT Helpdesk Specialist, UK

Library Assistant

Ecommerce Specialist

People Operations Specialist - UK

Client Engagement Specialist, Newswires, EMEA

Copywriter

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