Senior market analyst Work, Jobs in Kenilworth, War (with Salaries)

Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
Senior Analyst -Transmissions
Ricardo —Leamington Spa
- Hybrid work
- Microsoft Powerpoint
- Engineering
- Analysis skills
- Employee assistance programme
Controllers- Non-Financial Regulatory Position Reporting, Senior Analyst- Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
- Employee assistance programme
Senior Reward Analyst
South Staffordshire Group —Walsall
- Full-time
- Analysis skills
- Continuous improvement
- Human resources
- Employee assistance programme
- Employee discount
Strategy and Policy Analyst
Cadent Gas —Coventry
- £61,200 a year
- Hybrid work
- Analysis skills
- No degree
- Communication skills
- Employee discount
Principal Capacity Strategy & Development Analyst
National Gas —Warwick
- From £57,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Employee assistance programme
6d
Business Analyst
Correla —Solihull
- £55,000 a year
- Bachelor's degree
- Organisational skills
- Communication skills
- Annual leave
Senior Pensions Analyst - Calculations and Bene...
Isio Group —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Head Commercial Analyst - Agriculture
Agriculture & Horticulture Development Board (AHDB) —Coventry
- £70,000 - £75,000 a year
- Full-time
- Presentation skills
- Driving
- Travel
- Annual leave
- Employee assistance programme
8d
Senior Business Analyst – AI, Automation and Data – Tax
RSM UK —Birmingham
- Full-time
- Hybrid work
- Azure
- Agile
- Communication skills
8d
Business Analyst
Devi Technologies —Birmingham
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Business
Quick apply
2d
Business Improvement Insight Analyst
RAC —Walsall
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
4d
Risk Analyst Corporate Insurance
NFU Mutual —Stratford-upon-Avon
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
9d
AECOM Advisory - Senior Director (Defence)
AECOM —Birmingham
- Full-time
- Hybrid work
- Management
- Business development
- Bachelor's degree
Senior Systems Pensions Calculation Analyst
Isio Group —Birmingham
- Full-time
- SQL
- Analysis skills
- Organisational skills
Analyst - Stakeholder & Engagement
Homes England —Birmingham
- £30,129 - £35,140 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
9d
Graduate Trainee Financial Planning & Analysis Analyst
Daimler Truck AG —Coventry
- Full-time
- Continuous improvement
Advisory Services Graduate (Multiple locations)
AECOM —Birmingham
- Full-time
- Hybrid work
- In-person
- Communication skills
- Marketing
7d
AECOM Advisory - Senior Director
AECOM —Birmingham
- Full-time
- Hybrid work
- Management
- Business development
- Bachelor's degree
Tax Technology Implementation Senior Manager (Data Ecosystem)
KPMG —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Senior IT Support Analyst

Macfarlane Group -
Coventry

Apply Now

Job details

Full-time
£32,000 - £37,000 a year

Benefits

Free parking
Additional leave
Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme

Qualifications

Jira
Driving Licence
Customer service
Technical support
IT support
SharePoint
ServiceNow
IT
AI
Intune

Full job description

Location: Coventry Head Office (Hybrid Working)

Hours: Full time (37.5 hours) Monday to Friday (08:00-16:30)

Package: Basic salary up to £37,000 (dependent on experience) plus bonus and flexible benefits package including hybrid working, up to 27 days holiday (plus additional annual leave purchasing scheme)

Sector: Packaging Distribution

Protecting what matters, together

We're dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.

With more than 75 years of heritage, we combine the stability of an established market leader with the ambition and pace of a business committed to continual growth. Every colleague has the opportunity to make a meaningful contribution, whilst benefiting from genuine career development and progression opportunities.

We provide competitive rewards, flexible benefits and a culture built on teamwork, accountability, adaptability and continuous improvement. If you're looking to develop your career within an IT team that's embracing innovation, we'd love to hear from you.

The Senior IT Support Analyst Role

We're investing heavily in modern workplace technologies and AI-powered service management, including Freshservice Freddy AI, Microsoft Copilot and Claude Enterprise, giving you the opportunity to help shape the future of IT support across the business.

As our Senior IT Support Analyst, you'll take ownership of the day-to-day helpdesk operation, providing expert 2nd line support whilst acting as the technical lead for the service desk. Working closely with the IT Manager, you'll help improve user experience, introduce smarter ways of working and play a key role in developing a more efficient, AI-enabled support function.

This is an ideal opportunity for someone who enjoys solving technical challenges whilst influencing how an IT support service continues to evolve.

What you will be doing

Taking ownership of the Freshservice helpdesk, ensuring tickets are prioritised and resolved within agreed service levels.

Providing expert 2nd line support across Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint and core business applications.

Acting as the first technical escalation point, providing guidance and support to colleagues where required.

Championing the use of Freshservice Freddy AI, Microsoft Copilot and automation tools to improve service delivery.

Identifying opportunities to streamline support processes and reduce manual administration through automation.

Developing and maintaining knowledge base articles, documentation and standard operating procedures.

Supporting user onboarding, offboarding, device provisioning and licence management.

Monitoring helpdesk performance, identifying trends and recommending continuous improvements.

Contributing to infrastructure projects, technology rollouts and site integrations across the wider business.

Delivering an outstanding support experience through excellent communication and customer service.

Core working hours are Monday to Friday, 08:00-16:30. Whilst out-of-hours support is not a routine requirement, occasional assistance may be required during major service incidents or critical cybersecurity events.

What you will bring

We're looking for an experienced IT professional who combines strong technical expertise with a genuine passion for delivering exceptional customer support.

Ideally, you'll be able to demonstrate many of the following:
At least three years' experience within an IT support or service desk environment, including 2nd line technical support.

Strong working knowledge of Microsoft 365, particularly Entra ID, Intune, Exchange Online and Microsoft Teams.

Experience using an IT service management platform such as Freshservice, ServiceNow, Jira Service Management or Zendesk.

Excellent troubleshooting and problem-solving skills with the ability to communicate technical concepts clearly to non-technical users.

The confidence to manage a busy support queue independently whilst effectively prioritising competing demands.

A genuine interest in AI technologies and how they can improve IT service delivery.

Full UK driving licence is essential (with occasional travel required to other UK locations)

Experience with Freshservice, Freddy AI, Microsoft Copilot, Claude Enterprise, NinjaOne, Microsoft certifications, ITIL and modern endpoint management technologies would all be advantageous, although not essential.

What you will get

We provide a competitive basic salary together with bonus opportunities and a flexible employee benefits package which can include:

25 days annual leave (rising to 27 days with service) plus all public/bank holidays

Additional holiday purchasing scheme

Hybrid working

Contributory pension scheme

Free parking at the majority of our locations

Annual paid volunteering day

Employee assistance programme

Extensive training, development and progression opportunities

Employee discount scheme

Simply Health/Dental Cover option or BUPA cover for qualifying roles

Enhanced family-friendly policies

Long service awards

Charitable giving initiatives

Financial support with eye tests and DSE glasses

EE mobile discount scheme

Candidate referral scheme (£750 reward)

Your future with us

At Macfarlane Group, you'll have the opportunity to shape your own career within a large and growing business.

Alongside exposure to a modern Microsoft 365 environment and significant investment in AI-powered technologies, you'll benefit from structured development plans, ongoing technical training and genuine opportunities to progress across our wider IT function and the Group as a whole.

Apply Today

All applications will be acknowledged. If you haven't heard from us within 2-3 weeks, please assume your application was unsuccessful.

We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

Apply Now

Refine Your Search

senior market analyst jobs in kenilworth, war

Senior IT Support Analyst

Senior Analyst -Transmissions

Controllers- Non-Financial Regulatory Position Reporting, Senior Analyst- Birmingham

Senior Reward Analyst

Strategy and Policy Analyst

Principal Capacity Strategy & Development Analyst

Business Analyst

Senior Pensions Analyst - Calculations and Bene...

Head Commercial Analyst - Agriculture

Senior Business Analyst – AI, Automation and Data – Tax

Business Analyst

Business Improvement Insight Analyst

Risk Analyst Corporate Insurance

AECOM Advisory - Senior Director (Defence)

Senior Systems Pensions Calculation Analyst

Analyst - Stakeholder & Engagement

Graduate Trainee Financial Planning & Analysis Analyst

Advisory Services Graduate (Multiple locations)

AECOM Advisory - Senior Director

Tax Technology Implementation Senior Manager (Data Ecosystem)

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