Control Room Operator (Days)
Kettering, Northamptonshire
Front-Line SIA Licence & CCTV Licence Required
An exciting opportunity has become available to join our professional and fast-paced Control Room team based in Kettering.
As a Control Room Operator, you will play a vital role in supporting our security operations across the UK. You'll be responsible for monitoring CCTV systems, handling emergency calls, coordinating Alarm Response Officers, and ensuring our lone worker safety systems operate effectively. This is a varied role where no two days are the same, requiring excellent communication, sound judgement, and the ability to remain calm under pressure.
Shift Pattern
- 4 on / 4 off
- Day Shifts: 07:00 to 19:00
- 1 permanent vacancy available
Flexibility is essential. You will be required to work occasional night shifts to provide cover for holidays, sickness and operational requirements. Initial training will also be completed on nights.
Pay & Benefits
- £15.25 per hour
- Paid rest breaks
- Up to 28 days' annual leave (increasing with length of service)
- Company pension scheme
- Enhanced pay for Bank Holidays and Christmas Day
- £100 annual loyalty bonus (subject to qualifying service)
- Overtime opportunities
- Full company uniform provided
Additional Employee Benefits
- Free 24/7 GP access
- Wellbeing and mental health support
- High street and online retail discounts
- Employee recognition programme
- Refer a Friend bonus (£200)
- Early access to earned wages
Key Responsibilities
- Handling incoming calls from clients, staff and alarm receiving centres.
- Monitoring CCTV systems and responding to incidents.
- Dispatching and supporting Alarm Response Officers.
- Managing our Lone Worker Check Call system.
- Recording incidents accurately and maintaining detailed operational logs.
- Completing general administrative duties.
- Supporting operational planning and incident management.
- Providing operational cover on-site during periods of sickness and annual leave where required.
Essential Requirements
- Valid Front-Line SIA Licence.
- Valid SIA CCTV (Public Space Surveillance) Licence.
- Full UK driving licence with no more than 6 penalty points (automatic licence accepted).
- Willingness to complete mobile response training and undertake operational deployments when required.
- Confident using IT systems and able to learn new software quickly.
- Excellent written and verbal communication skills.
- High level of attention to detail.
- Strong organisational and problem-solving abilities.
- Ability to remain calm and make sound decisions under pressure.
- Reliable, professional and flexible approach to work.
About You
We're looking for someone who takes pride in delivering a professional service, enjoys working as part of a team, and understands the importance of accuracy and customer service within a security environment. Previous Control Room experience is advantageous, but a positive attitude, willingness to learn and the right licences are essential.
If you're looking for a rewarding role where you can make a genuine difference and become part of a growing security company, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £15.25 per hour
Benefits:
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Experience:
- checkable work: 5 years (required)
Language:
- fluent English (required)
Licence/Certification:
- CCTV Licence (required)
- Frontline SIA Licence (required)
- UK Driving Licence with no more than 6 points (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
