Insurance claims handlers Work, Jobs in Kettering, Nth (with Salaries)

Claims/Customer Experience Coordinator (Leak Detection)
BELFOR UK Ltd —Wellingborough
- £26,605.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
6d
Home Claims Handler - Scoping Specialist
Hastings Direct —Leicester
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
TPA Liability Claims Handler
Crawford & Company Adjusters (UK) Ltd —Milton Keynes
- Remote
- Customer service
- Organisational skills
- Communication skills
Quick apply
Customer Resolutions Specialist Claims
Hastings Direct —Leicester
- From £30,700 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Referral programme
8d
Customer Helpline Advisor
National Accident Law - Advert Layout —Kettering
- £26,130 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Home Claims Recovery Specialist
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Claims Settlement Advisor
Copart —Bedford
- £28,976 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Life insurance
Quick apply
2d
Claims Advisor
General & Medical —Peterborough
- £25,000 - £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Liability Claims Handler
Gallagher Bassett —Blisworth
- Remote
- Microsoft Office
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
Customer Service Advisor
Vizion Network Limited —Wellingborough
- £26,234 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Complex Loss Handler - Home Claims
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Construction experience
- Annual leave
Claims Handler
Gallagher Bassett —Blisworth
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Financial services
- Employee stock purchase plan
- Work from home
Travel Recovery Claims Handler
Gallagher Bassett —Blisworth
- Maths
- Communication skills
- Employee stock purchase plan
- Life insurance
Customer Liaison Officer
Vizion Network Limited —Wellingborough
- £26,992.16 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Customer Advisor First Notification of Loss
Hastings Direct —Leicester
- From £26,230 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Life insurance
- Referral programme
Claims Team Leader - Third Party Property Damage
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
9d
Claims Analyst
Gallagher Bassett —Blisworth
- No degree
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
School Leaver Insurance Opportunity
Gallagher Bassett —Blisworth
- Monday to Friday
- Organisational skills
- IT
- Typing
- Employee stock purchase plan
- Life insurance
8h
Senior Claims Handler
Gallagher Bassett —Blisworth
- Communication skills
- Employee stock purchase plan
- Life insurance
Property Claims Coordinator
Crawford —Milton Keynes
- From £24,479 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Employee stock purchase plan
Quick apply

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Claims/Customer Experience Coordinator (Leak Detection)

BELFOR UK Ltd -
Wellingborough

Quick apply

Job details

Full-time
£26,605.80 a year
6 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

CUSTOMER EXPERIENCE COORDINATOR (LEAK DETECTION)

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. We want you to help us ensure that every touchpoint with BELFOR is engaging, efficient and effective

ROLE PURPOSE

BELFOR is seeking a skilled and customer focused Claims Handler to join our growing Leak Detection Department. This role is responsible for managing leak detection claims from initial instruction through to completion, ensuring an outstanding customer experience at every stage of the journey.

As the central point of contact for policyholders, insurers, clients, field technicians, and subcontractors, you will coordinate the administrative and operational aspects of Leak Detection claims, ensuring all activities are completed efficiently, accurately, and in accordance with client service level agreements (SLAs). You will play a key role in supporting customers through what can often be a stressful situation, providing clear communication, empathy, and professional claim management throughout the process.

KEY OUTCOMES & RESPONSIBILITIES

Manage Leak Detection claims from receipt of instruction through to job completion and claim closure.
Act as the primary point of contact for policyholders, insurers, loss adjusters, technicians, and internal stakeholders.
Maintain regular communication with customers throughout the claim lifecycle, providing updates, arranging appointments, and resolving queries.
Review new instructions and ensure claims are progressed within client and insurer service level agreements.
Coordinate Leak Detection appointments and allocate work to technicians based on location, availability, and job requirements.
Monitor claim progress and proactively identify and resolve any delays or issues.
Accurately maintain claim records, case notes, reports, and supporting documentation within internal and client management systems.
Liaise with insurance companies, loss adjusters, private clients, contractors, and internal departments to facilitate timely claim progression.
Review Leak Detection technician reports and ensure all required information has been obtained accurately before progressing claims to the next stage.
Ensure customers receive a consistently high standard of service, demonstrating empathy and professionalism throughout their claim journey.
Support achievement of departmental KPIs, service levels, and customer satisfaction targets.
Escalate complex or high-priority cases appropriately and provide timely updates to management.

SKILLS AND EXPERIENCE REQUIRED

Previous experience handling claims, insurance administration, customer service, scheduling, or a similar coordination role.
Experience managing customer interactions via telephone and email.
Strong understanding of customer service principles and the ability to handle sensitive conversations with empathy.
Experience working within process driven environments and meeting service level agreements.
Excellent organisational skills with the ability to manage multiple claims simultaneously.
GCSE Maths and English (or equivalent).

PREFFERED SKILLS & KNOWLEDGE

Previous experience within the insurance, property restoration, Leak Detection, or building repair sectors.
Knowledge of the property claims process and insurance industry practices.
Experience using claims management systems, scheduling software, or client portals.
Strong IT skills, including Microsoft Office applications and Excel.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy when managing claim records.
Ability to prioritise workloads and adapt to changing business demands.
Problem-solving skills with a proactive approach to claim progression.
Ability to work effectively both independently and as part of a team.

WHAT SUCCESS LOOKS LIKE

The successful customer experience coordinator will deliver excellent customer outcomes by ensuring claims are managed efficiently, communication is proactive, and all stakeholders are kept informed throughout the process. They will take ownership of claims from instruction to completion, helping BELFOR maintain exceptional service standards and customer satisfaction while supporting the continued growth of our Leak Detection Department.

BENEFITS

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Pay: £26,605.80 per year

Work Location: In person

Quick apply

Refine Your Search

insurance claims handlers jobs in kettering, nth

Claims/Customer Experience Coordinator (Leak Detection)

Home Claims Handler - Scoping Specialist

TPA Liability Claims Handler

Customer Resolutions Specialist Claims

Customer Helpline Advisor

Home Claims Recovery Specialist

Claims Settlement Advisor

Claims Advisor

Liability Claims Handler

Customer Service Advisor

Complex Loss Handler - Home Claims

Claims Handler

Travel Recovery Claims Handler

Customer Liaison Officer

Customer Advisor First Notification of Loss

Claims Team Leader - Third Party Property Damage

Claims Analyst

School Leaver Insurance Opportunity

Senior Claims Handler

Property Claims Coordinator

I want to receive the latest job alerts for insurance claims handlers in kettering, nth

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