Technical support agent Work, Jobs in Kettering, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
Application Developer
LSL Property Services —Kettering
- Full-time
- Azure
- SQL
- JavaScript
Head of Digital Projects
Airbus Operations Limited —Broughton
- Full-time
- Project management
- Travel
- Leadership
- Free parking
- Employee discount
1d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Wellingborough
- £3,800 a month
- Full-time
- Sales
Quick apply
Data Integration Developer
Kinetic Software —Milton Keynes
- £50,000 - £55,000 a year
- Hybrid work
- SQL
- APIs
- Employee assistance programme
- Employee discount
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
Principal Planning Consultant/Development Lead
Berrys —Kettering
- Full-time
- Hybrid work
- Management
- Business development
- Project management
- Employee assistance programme
- Employee discount
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Wellingborough
- £3,800 a month
- Full-time
Quick apply
Digital and Artificial Intelligence Project Leader
Airbus Operations Limited —Broughton
- Full-time
- SQL
- Project management
- Machine learning
- Free parking
- Employee discount
16h
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Wellingborough
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Lead Informatica Developer
RS Group —Corby
- SQL
- Analysis skills
- APIs
Residential Conveyancing Assistant
Shoosmiths —Northampton
- Microsoft Excel
- IT
- Communication skills
Senior Platform Engineer
LSL Property Services —Kettering
- Full-time
- Microsoft Access
- Azure
- Windows
Coordinator, Patient Services
Baxter —Northampton
- £27,000 a year
- CRM software
- Customer service
- Microsoft Office
7d
Graduate AI Engineer
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Azure
- Computer Science
- Java
Principal Developer
LSL Property Services —Kettering
- Full-time
- Azure
- SQL
- Machine learning
Trainee Fire Risk Assessor and Building Safety Consultant
Gilfillan Murray Consulting Ltd —Bedford
- £26,000 - £32,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
16h
Conveyancing Executive
Mallory Pryce —Corby
- Hybrid work
- Microsoft Office
- IT
- Communication skills
Quick apply
Salesforce Developer
Capgemini —Milton Keynes
- Hybrid work
- Computer Science
- Salesforce
- DevOps
Rural Land Manager
Environment Bank —Northampton
- Full-time
- Remote
- Project management
- Bachelor's degree
- Travel
- Annual leave
Quick apply

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technical support agent jobs near kettering, nth

Help Desk Engineer

PCS Business Systems -
Kettering

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Job details

Qualifications

MCP
Customer service
IT support
Communication skills
Time management
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

APPLY NOW

At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

Name

Email Address

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Tell us about yourself:

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Refine Your Search

technical support agent jobs in kettering, nth

Help Desk Engineer

Application Developer

Head of Digital Projects

JUNIOR SALES ADVISOR

Data Integration Developer

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Principal Planning Consultant/Development Lead

Junior Commercial Advisor

Digital and Artificial Intelligence Project Leader

JUNIOR SALES CONSULTANT

Lead Informatica Developer

Residential Conveyancing Assistant

Senior Platform Engineer

Coordinator, Patient Services

Graduate AI Engineer

Principal Developer

Trainee Fire Risk Assessor and Building Safety Consultant

Conveyancing Executive

Salesforce Developer

Rural Land Manager

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Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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