Technical support electronics specialist Work, Jobs in Kettering, Nth (with Salaries)

Remote Support Engineer
Frossell Recruitment —Milton Keynes
- £37,500 a year
- Full-time
- Schematics
- Engineering
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Technical Support Electronics Specialist
National Space Centre —Leicester
- £30,520 a year
- Overtime
- Organisational skills
- Communication skills
Quick apply
Deployment Specialist
ICE - Industrial Cleaning Equipment —Peterborough
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
Quick apply
Electronics Support Technician (RBAT)
Red Bull Technology Group —Milton Keynes
- Full-time
- Organisational skills
- Communication skills
Document Controller
Joseph Gallagher Limited —Leicester
- Microsoft Outlook
- Administrative experience
- Organisational skills
Avionics Electronics Specialist
ALTEN —Bedford
- £30,000 - £45,000 a year
- Full-time
- Engineering
- Maintenance
- Master's degree
- Employee assistance programme
- Life insurance
Quick apply
Document Controller
Gallifordtry —Leicester
- Part-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quality Engineer - St Neots
OSI Systems, Inc —St. Neots
- Full-time
- Continuous improvement
- Quality control
- Computer skills
Embedded Specialist Engineer (M/F/D)
TLD EUROPE —Kempston
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
Quick apply
Print Production Engineer
Apogee Corp —Peterborough
- Monday to Friday
- Remote
- In-person
- Employee assistance programme
- Employee discount
12d
Quality Engineer - St Neots
OSIE —St. Neots
- Continuous improvement
- Quality control
- Computer skills
Chief Engineer
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £82,893 - £89,114 a year
- Full-time
- Presentation skills
- Machine learning
- Travel
- Free parking
- Annual leave
Technical & Design Specialist (Flat Roofing & Insulation)
BMI Group —Milton Keynes
- Full-time
- Hybrid work
- Travel
- Mentoring
- Manufacturing
- Annual leave
- Employee assistance programme
IT Manager 2
Lumentum —Towcester
- Full-time
- Databases
- Linux
- Manufacturing
7d
Mechatronics Engineer (Tooling & Systems)
Ooni —Park
- Engineering
- Continuous improvement
- Scripting
- Annual leave
- Employee assistance programme
Senior Engineer (Development)
Peterborough City Council —Peterborough
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Staff Process Development Engineer (Dry and Wet etching)
Lumentum —Towcester
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
Chief Engineer
HMGCC —Milton Keynes
- £82,893 - £89,114 a year
- Full-time
- Machine learning
- Travel
- Mentoring
- Free parking
- Annual leave
Licensing Manager (Commercial)
Peterborough City Council —Peterborough
- Hybrid work
- Travel
- Training & development
- Leadership
- Annual leave
- Employee discount
7d
Multi Skilled Engineer
Morrisons —Rushden
- Maintenance
- Communication skills
- Free parking
- Annual leave
Quick apply

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Remote Support Engineer

Frossell Recruitment
Milton Keynes

Quick apply

Job details

Full-time
£37,500 a year

Benefits

On-site gym
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Gym membership
Life insurance
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Schematics
Engineering
ISO 9001
Technical support incident logging
Technical writing
ISO 27001
Customer support
Customer interaction
IT incident logging
BTEC
Remote diagnostics
Help desk
Analytics

Full job description

Remote Technical Support Engineer

Location: Milton Keynes (Office-based)

Hours: Full-time, 37.5 hours per week (Mon–Fri, between 08:30–17:30)

Department: Service

About the Role:

We are seeking a highly capable Remote Support Engineer to join our clients Customer Support Centre. This newly created position is key to delivering expert remote technical support for a range of diagnostic analysers.

The ideal candidate will possess a City & Guilds / BTEC Level 3 (or equivalent) in Electronics, Biomedical, Mechanical/Electrical Engineering or similar and strong electromechanical and IT troubleshooting skills.

You will use secure remote-access tools, log analysis and direct communication with laboratory staff to troubleshoot and resolve technical issues. Your expertise will help maximise instrument uptime, reduce the need for on-site visits and ensure laboratories can maintain fast, accurate diagnostic services for patients.

This role is ideal for an engineer who enjoys problem-solving, communicating clearly and working in a fast-paced setting where reliability directly impacts patient care.

Key Responsibilities:

Provide first-line remote support for diagnostic instruments.
Diagnose and resolve issues using tools such as RDP, VNC and augmented reality guidance.
Guide and train users on correct usage, maintenance and safety procedures.
Support customers via phone, video and remote-assistance sessions.
Escalate unresolved cases to field service or technical specialists.
Identify required parts for field visits when needed.
Record all actions and troubleshooting steps within MS Dynamics.

Service Quality & Repair Efficiency

Use instrument data proactively to prevent downtime.
Consolidate calls to ensure efficient service delivery.
Work to KPIs including First Time Phone Fix, First Visit Fix, response times and customer satisfaction.
Provide effective support within agreed SLAs.

Customer & Team Communication

Build strong relationships and act as a trusted technical partner.
Keep users fully informed of case status and follow-up actions.
Highlight recurring issues, potential upgrades or sales opportunities.
Provide reports on service performance and technical trends.
Escalate serious service risks immediately.

Administration & Compliance

Log all service calls, updates and parts usage accurately.
Maintain detailed device service histories.
Create and update troubleshooting guides and knowledge articles.
Ensure regulatory compliance (IVDR, ISO27001, ISO9001, Cyber Essentials).
Stay up to date with cyber-security best practice and mandatory company training.

Essential Qualifications & Experience

City & Guilds / BTEC Level 3 (or equivalent) in Electronics, Biomedical, Mechanical/Electrical Engineering or similar.
Minimum 2 years’ experience in technical support or field service.
Strong electromechanical and IT troubleshooting skills.
Experience working to KPIs.
Ability to explain complex technical concepts clearly.
Excellent problem-solving and multitasking abilities.
Ability to read technical diagrams and interpret analytical data.
Commitment to outstanding customer service.

Desirable Qualifications & Experience

HNC/HND or equivalent in a related engineering discipline.
Previous experience in remote technical support.

Benefits include: Holiday Entitlement 28 days plus (8 days bank holiday), Bonus, Pension, Health Care Insurance (BUPA), Cash Plan (Simplyhealth), Income Protection Insurance, Educational Grant Scheme, Employee Assistance Program, Life Insurance 6 times the annual salary, Perkbox, Gym membership.

Pay: £37,500.00 per year

Benefits:

Company pension
Gym membership
Life insurance
On-site gym
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technical support electronics specialist jobs in kettering, nth

Remote Support Engineer

Technical Support Electronics Specialist

Deployment Specialist

Electronics Support Technician (RBAT)

Document Controller

Avionics Electronics Specialist

Document Controller

Quality Engineer - St Neots

Embedded Specialist Engineer (M/F/D)

Print Production Engineer

Quality Engineer - St Neots

Chief Engineer

Technical & Design Specialist (Flat Roofing & Insulation)

IT Manager 2

Mechatronics Engineer (Tooling & Systems)

Senior Engineer (Development)

Staff Process Development Engineer (Dry and Wet etching)

Chief Engineer

Licensing Manager (Commercial)

Multi Skilled Engineer

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