Support associate Work, Jobs in Kidderminster, Wor (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Lifestyle Assistant
Maria Mallaband Care Group —Stourport-on-Severn
- £12.81 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
3d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
- Sales
Quick apply
Business Development Executive
Focus Group —Birmingham
- £25,000 a year
- Full-time
- Phone etiquette
- No travel
Quick apply
Research Fellow– Preventing mental health issues in ethnically diverse youth: A feasibility pilot study (PRIMA)
University of Worcester —Worcester
- £38,784 - £43,482 a year
- Full-time
- Employee assistance programme
Team Member
NEXT —Dudley
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
3d
Chocolate Taster
Mondelēz International —Birmingham
- Part-time
6d
Communications Executive (Administrator)
Innovus —Worcester
- £25,000 - £30,000 a year
- Full-time
- Bachelor's degree
- Organisational skills
- Computer skills
Quick apply
23h
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
Quick apply
Support Worker (Days)
Edgeview Homes Ltd —Kinvere
- £12.75 - £12.82 an hour
- Full-time
- Medication administration
- Annual leave
- Employee discount
Quick apply
Care Assistant (Day)
Maria Mallaband Care Group —Stourport-on-Severn
- £13.31 - £13.71 an hour
- Communication skills
- Employee assistance programme
- Flexible schedule
Trainee Property Manager
Lex Allan Block Management —Stourbridge
- £26,000 - £27,000 a year
- Full-time
- Customer service
- Driving
- In-person
Quick apply
11d
Trainee Accounts Associate
Ballards LLP —Droitwich
- Full-time
- Hybrid work
- No experience needed
- Travel
- Organisational skills
Quick apply
6d
Assessment Coordinator
RICS —Birmingham
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Communication skills
- Annual leave
Admissions Officer
Ambition Institute —Birmingham
- £26,227.50 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Sales
- Annual leave
1h
Care Assistant (Night)
Maria Mallaband Care Group —Stourport-on-Severn
- £14.31 - £14.61 an hour
- Night shift
- Communication skills
- Employee assistance programme
- Flexible schedule
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Birmingham
- Full-time
- English
- Analysis skills
- Business
11d
Assistant Mental Health Act Administrator
Options for Care Ltd —Birmingham
- From £24,784.50 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
Quick apply
12d
Accounts Associate
bk plus —Birmingham
- Full-time
- Computer literacy
- QuickBooks
- Organisational skills
- Employee assistance programme
Quick apply
12d
Service and Sales Assistant
Yugo —Birmingham
- £27,040 a year
- Full-time
- Sales
- Databases
- Communication skills
- Annual leave

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support associate jobs near kidderminster, wor

2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

support associate jobs in kidderminster, wor

2nd Line Support Engineer- Permanent

Lifestyle Assistant

JUNIOR SALES ADVISOR

Business Development Executive

Research Fellow– Preventing mental health issues in ethnically diverse youth: A feasibility pilot study (PRIMA)

Team Member

Chocolate Taster

Communications Executive (Administrator)

JUNIOR SALES CONSULTANT

Support Worker (Days)

Care Assistant (Day)

Trainee Property Manager

Trainee Accounts Associate

Assessment Coordinator

Admissions Officer

Care Assistant (Night)

Operations & Logistics Internship, Amazon Logistics

Assistant Mental Health Act Administrator

Accounts Associate

Service and Sales Assistant

I want to receive the latest job alerts for support associate in kidderminster, wor

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