Ecommerce Work, Jobs in Kidlington (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Ecommerce Coordinator
GXO Logistics —Banbury
- £13.75 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Warehouse experience
- Annual leave
- Employee assistance programme
5d
Weekend Retail Supervisor
University of Oxford —Oxford
- £27,534 - £28,437 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Annual leave
13d
Service Analyst
Oxford University Press —Oxford
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Employee discount
13h
Full Stack Web Developer - Remote
eSIM Go —Banbury
- £40,000 - £45,000 a year
- Remote
- English
- JavaScript
- APIs
Quick apply
13d
Midweight Digital Designer
Joma Jewellery and Katie Loxton —Banbury
- Hybrid work
- Time management
- Work from home
- Employee discount
Warehouse Operative
Caroline Gardner Publishing —Banbury
- £13.45 an hour
- Temporary
- Heavy lifting
- Forklift
- Warehouse experience
- Free parking
- Sick pay
Quick apply
11d
Onsite Warehouse Support Specialist
ShipBob, Inc. —Abingdon
- Full-time
- English
- IT
- In-person
Quick apply
14d
Senior Creative Lead
Joma Jewellery and Katie Loxton —Banbury
- Hybrid work
- Mentoring
- Organisational skills
- Communication skills
- Work from home
- Employee discount
Senior Online Trading Manager - Fixed-Term Contract
Bamford Collection —Moreton-In-Marsh
- Sales
- Merchandising
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
11d
Technical Product Owner
Oxford University Press —Oxford
- Full-time
- Hybrid work
- Software development
- Employee discount
12d
Senior Digital Designer
Joma Jewellery and Katie Loxton —Banbury
- Hybrid work
- Marketing
- Organisational skills
- Work from home
- Employee discount
SEO Manager
Joma Jewellery and Katie Loxton —Banbury
- Monday to Friday
- Hybrid work
- Presentation skills
- Communication skills
- Work from home
- Employee discount
Senior Sales Manager (Wholesale)
Joma Jewellery and Katie Loxton —Banbury
- £50,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee discount
Head of Information Security, Risk and Compliance
TravelodgeHotels —Thame
- Up to £110,000 a year
- Hybrid work
- Project management
- Travel
- Business
- Employee discount
Quick apply
Retail Assistant (Fitting Consultant)
Bravissimo —Oxford
- £12.71 - £12.90 an hour
- Weekend availability
- Employee discount
Quick apply
3h
Part Time Social Content Creator
Joma Jewellery and Katie Loxton —Banbury
- Part-time
- Hybrid work
- Communication skills
- Employee discount
PRADA Client Advisor, Bicester
Prada —Bicester
- Customer service
- English
- Communication skills
11d
Solutions Architect
Ridgeway Studios Marketing —Oxford
- £60,000 - £68,000 a year
- Azure
- DevOps
- JavaScript
Application Architect
Oxford University Press —Oxford
- Full-time
- Hybrid work
- Azure
- Java
- AWS
- Employee discount
13d

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ecommerce jobs near kidlington

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

ecommerce jobs in kidlington

Customer Experience Manager

Ecommerce Coordinator

Weekend Retail Supervisor

Service Analyst

Full Stack Web Developer - Remote

Midweight Digital Designer

Warehouse Operative

Onsite Warehouse Support Specialist

Senior Creative Lead

Senior Online Trading Manager - Fixed-Term Contract

Technical Product Owner

Senior Digital Designer

SEO Manager

Senior Sales Manager (Wholesale)

Head of Information Security, Risk and Compliance

Retail Assistant (Fitting Consultant)

Part Time Social Content Creator

PRADA Client Advisor, Bicester

Solutions Architect

Application Architect

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