Director of operations Work, Jobs in King's Cross (with Salaries)

Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Director of Oversight
Motability Foundation —Harlow
- £125,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
2d
Director of Security Operations
Wave —London
- Up to £190,900 a year
- Remote
- Childcare
- Up to 50% travel
- English
Director of Participant Operations
Our Future Health —London
- From £100,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Referral programme
Quick apply
6d
Director of Operations
Tracker Group —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Director of Key Accounts
APCOA PARKING (UK) LTD —Uxbridge
- £100,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Head of Operations - Event Traffic & Crowd Management
The Last Mile —London
- £60,000 a year
- 12 hour shift
- Management
- Microsoft Office
- Supervising experience
Quick apply
Head of Talent Operations
Department for Science, Innovation & Technology —London
- £74,605 - £82,860 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
5d
Director of Global Partners - UK, Germany, USA
Storyblok —London
- £132,100 - £205,000 a year
- Remote
- Management
- Sales
- APIs
- Annual leave
- Flexible schedule
Assistant Director of Strategy, Policy and Stakeholder Engagement
Parliamentary and Health Service Ombudsman —London
- £82,000 - £88,000 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Annual leave
- Employee assistance programme
13d
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
Head of Operations (COO Track)
Gonini (previously known as Bezos.ai) —London
- £80,000 - £130,000 a year
- Full-time
- Remote
- Engineering
- SQL
- Bachelor's degree
Quick apply
Operations Director
WSH Support Office —London
- Full-time
- Food service
- Communication skills
- Negotiation
- Employee discount
Quick apply
Director, Strategic Operations - EMEA
NAVEX —London
- £120,000 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- AI
2d
Director of People Operations
Multiverse —London
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Gym membership
- Life insurance
Quick apply
Sr Director, ERP Technology & Operations
Gilead Sciences —London
- Full-time
- Hybrid work
- Customer service
- DevOps
- ERP systems
8d
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Platform Operations Director
ClearCourse —London
- Full-time
- Hybrid work
- Azure
- SharePoint
- IT
- Employee assistance programme
- Employee discount
Quick apply
Global AI Transformation GTM Senior Director - Partnerships
Boston Consulting Group —London
- Full-time
- Master's degree
- Bachelor's degree
- AI
Director of Sport, Academies & Commercial Innovation
Oaklands College —St Albans
- £67,749 - £74,033 a year
- Business development
- Business
- Leadership
- Free parking
- Employee assistance programme
11d

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Head of Customer Operations

Redress Digital Services Ltd
London

Quick apply

Job details

Permanent | Full-time
£5,800 - £7,200 a month

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

CRM software
English
Leadership
Communication skills

Full job description

About the Role:

London is a fast moving hub for technology, services, and customer led businesses, and at Redress Digital Solutions Ltd, we bring that same energy into how we support our clients and users. We are building a modern digital service platform designed to make customer experiences smoother, faster, and more reliable.

We are looking for a Head of Customer Operations who can take ownership of our customer service strategy and daily operational performance. This role is not just about managing tickets or supervising teams. You will lead the full customer operations function, improve service quality, strengthen internal processes, and make sure every customer interaction reflects the standards of a professional and trusted digital business.

You will work closely with leadership, product, compliance, and support teams to make sure customer needs are understood, issues are resolved quickly, and service delivery continues to improve as the company grows.

Why Work With Us?

The Environment: Our office is based in Shoreditch, one of London’s most active business and technology areas. We value a professional, collaborative workplace where people are trusted to take ownership and deliver strong results.

Operational Impact: Customer operations is central to our business. You will have a direct voice in improving customer journeys, service standards, and internal systems.

Modern Service Approach: We use digital tools, clear reporting, and structured workflows to support customers efficiently and professionally.

Growth: You will have the opportunity to lead process improvements, develop team capability, and help shape the customer operations function as the business expands.

Key Responsibilities:

Customer Operations Leadership: Lead the customer operations function and ensure high standards across support, onboarding, issue resolution, and service delivery.

Team Management: Manage, coach, and develop customer support and operations staff. Set clear performance expectations and support team members in meeting service targets.

Process Improvement: Review existing workflows and identify ways to improve response times, escalation handling, customer satisfaction, and operational efficiency.

Service Quality: Monitor customer interactions, service metrics, and feedback to maintain consistent quality and identify areas for improvement.

Stakeholder Coordination: Work closely with product, compliance, finance, and senior leadership teams to resolve customer issues and improve the overall customer journey.

Reporting and Performance: Prepare operational reports, track KPIs, and provide clear updates on team performance, service trends, and improvement plans.

Escalation Management: Handle complex or sensitive customer issues with professionalism, sound judgement, and a solution focused approach.

What We Are Looking For:

Experience: 6 or more years of experience in customer operations, client services, service delivery, or a similar operational leadership role, with at least 2 years in a management position.

Leadership Skills: You can lead teams, improve performance, manage workloads, and create a positive and accountable working environment.

Operational Mindset: You understand how to build efficient processes, manage service standards, and use data to improve performance.

Customer Focus: You are confident handling escalations, improving customer satisfaction, and making decisions that balance customer needs with business priorities.

Communication Skills: Strong written and verbal English communication skills are required. You should be confident presenting updates to senior stakeholders and communicating clearly with internal teams.

Tools and Reporting: Experience using CRM systems, ticketing platforms, spreadsheets, dashboards, or customer service reporting tools is highly desirable.

Mindset: You are organised, practical, calm under pressure, and able to lead teams through busy operational periods while maintaining a high standard of service.

Pay: £5,800.00-£7,200.00 per month

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

director of operations jobs in king's cross

Head of Customer Operations

Director of Oversight

Director of Security Operations

Director of Participant Operations

Director of Operations

Director of Key Accounts

Head of Operations - Event Traffic & Crowd Management

Head of Talent Operations

Director of Global Partners - UK, Germany, USA

Assistant Director of Strategy, Policy and Stakeholder Engagement

Head of Operations

Head of Operations (COO Track)

Operations Director

Director, Strategic Operations - EMEA

Director of People Operations

Sr Director, ERP Technology & Operations

Commercial Director

Platform Operations Director

Global AI Transformation GTM Senior Director - Partnerships

Director of Sport, Academies & Commercial Innovation

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