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Aftersales Manager

Paul Rigby Group
Stafford

Quick apply

Job details

Permanent | Full-time
£44,000 a year
7 hours ago

Benefits

Company pension
Employee discount

Qualifications

Driving Licence
Customer service
Internal department liaison
Customer relationship management
Spare parts inventory management
Automotive service
Relationship management
Management reporting
Customer interaction
Leadership
Team motivation leadership
Communication skills

Full job description

Aftersales Manager - Paul Rigby Ltd

Aftersales Manager

Location: Stafford, Staffordshire, United Kingdom

Salary: £44,000 per Annum

Employment Type: Full-time, Permanent

About Paul Rigby Ltd

At Paul Rigby Ltd, we pride ourselves on delivering exceptional automotive experiences for our customers. As a leading name in the automotive industry, our success is built on a strong team dedicated to excellence in every aspect of our business. We are currently seeking a motivated and experienced Aftersales Manager to join our Stafford team and play a pivotal role in maintaining our high standards and driving continued growth.

Role Overview

The Aftersales Manager will be responsible for overseeing the aftersales operations, ensuring outstanding customer service, and maximising revenue opportunities. This role requires a hands-on leader who can inspire a talented team, manage day-to-day activities efficiently, and maintain excellent relationships with customers and suppliers alike.

Key Responsibilities

Lead and manage the aftersales team, including service advisors, technicians, and parts staff, fostering a positive and productive working environment.
Develop and implement aftersales strategies to achieve sales targets and improve customer satisfaction.
Monitor and analyse aftersales performance metrics, identifying areas for improvement and taking corrective action as necessary.
Ensure compliance with company policies, health and safety regulations, and industry standards.
Maintain strong relationships with customers, addressing any concerns promptly and effectively to enhance loyalty.
Oversee the management of parts inventory, ensuring availability while controlling costs.
Collaborate with other departments, including sales and finance, to deliver a seamless customer experience.
Prepare regular reports for senior management on aftersales performance and customer feedback.
Stay up-to-date with industry trends and competitor activity to maintain a competitive edge.

Qualifications & Experience

Proven experience in an aftersales management role within the automotive sector, ideally in a dealership environment.
Strong leadership skills with the ability to motivate and develop a team.
Excellent communication and interpersonal skills.
Good understanding of automotive service and parts operations.
Strong organisational and problem-solving abilities.
Familiarity with relevant computer systems and software used in aftersales management.
Customer-focused mindset with a commitment to delivering exceptional service.
Full UK driving licence.

Benefits

Competitive salary of £44,000 per annum.
Opportunity to work with a respected and growing automotive company.
Supportive and friendly team environment.
Ongoing training and development opportunities.
Contributory pension scheme.
Employee discounts on vehicles and services.
28 days holiday entitlement, including bank holidays.

How to Apply

If you are a passionate and results-driven Aftersales Manager ready to take the next step in your career with Paul Rigby Ltd, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role through our careers page or via the job boards where this vacancy is advertised.

Join us and be part of a company that values your expertise and supports your professional growth!

Quick apply

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