Helpdesk coordinator Work, Jobs in Kingsnorth, Ken (with Salaries)

Helpdesk Coordinator
AM Planned Maintenance Ltd —Canvey Island
- Up to £28,000 a year
- Full-time
- Microsoft Word
- English
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
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Helpdesk Coordinator

AM Planned Maintenance Ltd -
Canvey Island

Quick apply

Job details

Full-time
Up to £28,000 a year
8 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Discounted or free food
Company pension
Company events
Enhanced maternity leave
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
English
Microsoft Office Suite
Customer support
Phone etiquette
Communication skills
Time management

Full job description

Maintenance Helpdesk Coordinator
Location: Canvey Island, Essex
Salary: £24,784 – £28,000 per year (dependent on experience)
Job Type: Full-time | Permanent (Part time also available)

About the Role

We are looking to recruit a motivated and organised Maintenance Helpdesk Coordinator to join our busy operations team based in Canvey Island.

This role sits at the heart of our business, supporting well-known retail and hospitality brands by ensuring maintenance requests are handled quickly, professionally, and efficiently. If you have an excellent phone manner, strong people skills, and thrive in a fast-paced environment where meeting deadlines is key, this could be the role for you.

You will work closely with our operational teams, engineers, and contractors, helping to coordinate reactive and planned maintenance while delivering outstanding customer service.

Key Responsibilities

Act as the first point of contact for maintenance queries via phone and email
Deliver a professional, friendly, and confident telephone service at all times
Log, track, and manage jobs through the helpdesk system to ensure timely resolution
Schedule and coordinate maintenance works to meet service level agreements
Liaise closely with operational teams, field engineers, and external contractors
Prioritise workloads and remain calm under pressure in a high-volume environment
Maintain accurate records and job updates using Microsoft Office and internal systems
Support reporting and general administrative tasks within the helpdesk function

Skills and Experience Required

Excellent telephone manner with strong communication and people skills
Experience working in a helpdesk, coordination, customer service, or facilities role (preferred but not essential)
Ability to work under pressure and manage multiple tasks to tight deadlines
Strong organisational and time-management skills
Confident using Microsoft Word, Excel, Outlook, and internal systems
Proactive, solutions-focused approach to problem solving
Comfortable working as part of a close-knit operational team

What We Offer

Competitive salary of £24,784 – £28,000 per year
Perfect for a candidate not looking to travel too far
Full-time, permanent position with stability
Supportive and collaborative office environment
Ongoing training and career development opportunities
Opportunity to work with nationally recognised retail and hospitality brands

How to Apply

If you are organised, customer-focused, and enjoy working in a fast-paced coordination role, we would love to hear from you.

Please apply via Indeed or email your CV to [email protected]

Job Type: Full-time

Pay: Up to £28,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Discounted or free food
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking

Experience:

Administration: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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