Senior customer service Work, Jobs in Kingston Upon Hull, Eng (with Salaries)

Senior Customer Service Advisor
Barclays —Kingston upon Hull
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Level 1 & Level 2 Service Desk Analyst
GBA Group of Companies —Grimsby
- Full-time
- Azure
- Customer service
- Windows
Quick apply
11d
Graduate Management Trainee - Hull
Enterprise Mobility —Kingston upon Hull
- Full-time
- Sales
- Customer service
- Bachelor's degree
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Kingston upon Hull
- Full-time
- Customer service
- English
- Administrative experience
Operational Support Officer
HM Courts & Tribunal Service —Kingston upon Hull
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
21h
Contract Support Associate
CBRE —Kingston upon Hull
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Divisional Sales Manager
Oak Furnitureland —Grimsby
- £67,547 a year
- Full-time
- Project management
- Travel
- Negotiation
- Employee assistance programme
- Employee discount
14d
Senior Care Assistant
Bupa —Kingston upon Hull
- Up to £14.51 an hour
- Full-time
- Care plans
- Leadership
- Employee discount
- Gym membership
Quick apply
Accounts Manager
VAT Digital Limited —North Ferriby
- £33,000 - £40,000 a year
- Overtime
- Management
- English
- Microsoft Office
- Free parking
- Sick pay
Quick apply
8d
Deputy Store Manager - Hull - New Store
JYSK —Kingston upon Hull
- Full-time
- Sales
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
10d
Graduate Management Trainee - Grimsby / Scunthorpe
Enterprise Mobility —Grimsby
- Full-time
- Sales
- Customer service
- Bachelor's degree
TFM Contract Manager
OCS Group —Kingston upon Hull
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Place Planning Specialist
North Lincolnshire Council —Scunthorpe
- £47,181 - £51,356 a year
- Full-time
- Project management
- Leadership
- Communication skills
- Relocation assistance
- Annual leave
22h
Senior Lettings Negotiator / Trainee Lettings Manager - Estate Agency
Reeds Rains —Grimsby
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Senior Service Desk Engineer (3rd Line / with Field)
HBP Group —Scunthorpe
- £40,000 - £45,000 a year
- Full-time
- Azure
- Travel
Quick apply
4d
Service Manager
Employment —North East Lincolnshire
- Up to £45,016 a year
- Full-time
- Management
- Communication skills
BUSINESS DEVELOPMENT EXECUTIVE
Graphic Power Ltd —Cottingham
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Free parking
Quick apply
Events Lead
Centre4 —Grimsby
- £32,312 a year
- Full-time
- Sick pay
Quick apply
3d
Training and event coordinator
Siemens —Goole
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Trainee Dynamics 365 Business Central Service Desk Analyst
HBP Group —Scunthorpe
- £25,000 - £27,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
3d

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senior customer service jobs near kingston upon hull, eng

Senior Customer Service Advisor

Barclays -
Kingston upon Hull

Apply Now

Job details

Permanent
£27,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 13/07/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000112717

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

senior customer service jobs in kingston upon hull, eng

Senior Customer Service Advisor

Level 1 & Level 2 Service Desk Analyst

Graduate Management Trainee - Hull

Delivery Station Liaison Agent

Operational Support Officer

Contract Support Associate

Divisional Sales Manager

Senior Care Assistant

Accounts Manager

Deputy Store Manager - Hull - New Store

Graduate Management Trainee - Grimsby / Scunthorpe

TFM Contract Manager

Place Planning Specialist

Senior Lettings Negotiator / Trainee Lettings Manager - Estate Agency

Senior Service Desk Engineer (3rd Line / with Field)

Service Manager

BUSINESS DEVELOPMENT EXECUTIVE

Events Lead

Training and event coordinator

Trainee Dynamics 365 Business Central Service Desk Analyst

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