Lead analyst Work, Jobs in Knutsford, Chs (with Salaries)

Client Support Specialist
Barclays —Knutsford
- Monday to Friday
- Communication skills
- Banking
Continuous Improvement Lead
Perch Group —Manchester
- £45,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Health & wellbeing programme
- Work from home
Quick apply
2d
Transition Co-ordinator
Barclays —Knutsford
- Communication skills
- Banking
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Team management
- Travel
- Mentoring
- Employee assistance programme
Quick apply
Application Support Analyst
Barclays —Knutsford
- Continuous improvement
Specialist Customer Care
Barclays —Knutsford
- Banking
PMO Manager
Manchester Airport —Manchester
- Management
- Microsoft Office
- Continuous improvement
- Free parking
- Employee discount
Product Manager - Data Products
Forge Holiday Group Ltd —Chester
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Product management
- AI
- Communication skills
Quick apply
Senior Test Analyst
Royal London —Alderley Edge
- Mentoring
- Annual leave
Digital Business Analyst
MCS —Warrington
- £43,000 a year
- Full-time
- Writing skills
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
2d
DFIR Lead Cyber Operations Analyst
Barclays —Knutsford
- Weekend availability
- Mentoring
- Leadership
- Communication skills
Senior / Lead QA Analyst
People Places Lives Ltd. —Wigan
- £40,000 - £45,000 a year
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Free parking
Quick apply
Senior Business Analyst
Together —Cheadle
- Full-time
- Analysis skills
- Agile
- Communication skills
Quick apply
Change Lead
PXC —Salford Quays
- Full-time
- Hybrid work
- SharePoint
- SDLC
- Work from home
Senior Consultant - Business Analyst
PACT Solutions —Manchester
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Mentoring
Quick apply
5d
Graduate Portfolio Performance Analyst
Perch Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Health & wellbeing programme
- Work from home
Quick apply
5h
Consultant - Business Analyst
PACT Solutions —Manchester
- £42,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Business
Quick apply
Senior Revenue Analyst
Village Hotels - Central Team - Revenue —Warrington
- £49,000 - £50,000 a year
- Full-time
- Hospitality
- Data analysis skills
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Business Development Manager (UK-based)
Ampowr BV —Nether Alderley
- Full-time
- Hybrid work
- Salesforce
- Business development
- Communication skills
Quick apply
Lead Business Analyst
SunbeltRentals —Warrington
- Bachelor's degree
- Mentoring
- Agile
Quick apply
1d

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Client Support Specialist

Barclays -
Knutsford

Apply Now

Job details

Permanent

Qualifications

Live chat
Customer service call handling
Stakeholder collaboration
Stakeholder liaison
Process improvement
Change management
Risk management
Customer interaction
Communication skills
Banking

Full job description

Date live: 24/07/2026

Business Area: Corporate Digital Banking

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000082216

Join us as a Client Support Specialist where you will be delivering exceptional customer service whilst resolving complex customer needs or request. This role is 100% telephony-based, focusing on communication via phone.

It is a Monday – Friday position, working shifts ranging between 8am – 7pm.

To be successful as a Client Specialist Support you should have experience with:

Excellent Customer Service skills.
Good communication skills.
Problem Solving.

Some other highly valued skills may include:

Previous knowledge/experience within telephony background.
Ability to adapt to change.
Ability to manage multiple customer inquiries, tasks, and priorities.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Knutsford.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

lead analyst jobs in knutsford, chs

Client Support Specialist

Continuous Improvement Lead

Transition Co-ordinator

Implementation & Training Lead

Application Support Analyst

Specialist Customer Care

PMO Manager

Product Manager - Data Products

Senior Test Analyst

Digital Business Analyst

DFIR Lead Cyber Operations Analyst

Senior / Lead QA Analyst

Senior Business Analyst

Change Lead

Senior Consultant - Business Analyst

Graduate Portfolio Performance Analyst

Consultant - Business Analyst

Senior Revenue Analyst

Business Development Manager (UK-based)

Lead Business Analyst

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