Technical support engineer Work, Jobs in Lasham, Ham (with Salaries)

Heating Industry Technical Helpdesk Engineer
Navien Ltd —Guildford
- £32,000 - £40,000 a year
- Full-time
- Plumbing
- IT
- In-person
- Employee discount
- Bereavement leave
Quick apply
Technical Support Engineer
Aspen Technology —Reading
- Engineering
- English
- Master's degree
Infrastructure Support Engineer
PPG Health In Justice —Reading
- £40,000 - £45,000 a year
- Monday to Friday
- Azure
- Windows
- Travel
- Employee discount
7d
Technical Support Engineer (US hours)
proventeq —Reading
- Hybrid work
- Azure
- DevOps
- Maintenance
Service Desk Engineer
CYAN Solutions Ltd —Waterlooville
- £28,000 a year
- Weekend availability
- Hybrid work
- Windows
- SharePoint
- IT
- Free parking
- Health & wellbeing programme
Quick apply
4d
Technical Support & Solutions Engineer
Croma Fire & Security —Fareham
- From £30,000 a year
- Full-time
- Schematics
- Driving
- In-person
- Free parking
- Employee stock ownership plan
Quick apply
Support Engineer
Benifex —Southampton
- Remote
- SQL
- Communication skills
- Employee assistance programme
3d
Field Support Engineer
Aspire Technology Solutions —Reading
- £28,860 - £36,000 a year
- Full-time
- Customer service
- Computer networking
- Communication skills
Quick apply
10d
1st Line Engineer - Yateley
Arc —Yateley
- Azure
- Customer service
- Windows
Sr. Premium Support Engineer - Identity & Access Management (IAM)
OpenText —Reading
- Azure
- Oracle
- Java
Customer Support Engineer
Unily —Godalming
- Full-time
- Hybrid work
- AI
Quick apply
Infrastructure Support Engineer
AccelerComm Ltd —Southampton
- Hybrid work
- Azure
- Doctoral degree
- University
Quick apply
Senior Broadcast Engineer - Support
Techex —Bracknell
- Full-time
- Azure
- AWS
- Computer networking
- Work from home
Quick apply
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Customer service
- Computer networking
- SharePoint
3h
Technical Support Engineer
Motion Applied —Woking
- Hybrid work
- Azure
- Data analysis skills
- Bachelor's degree
- Annual leave
Quick apply
Service Desk Engineer
Motion Applied —Camberley
- Hybrid work
- CAD
- Customer service
- Annual leave
Quick apply

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2nd line Technical Support Engineer
ERGOS UK —Crawley
A full UK driving licence is required. Communicate professionally with customers, colleagues and third-party suppliers. Proactive and customer-focused approach.
£32,000 - £39,999 a year
Quick apply
3d
1st Line Technical Support Engineer
CTS Group Ltd —Abingdon
Escalation of client requests (systems development & sales) to consultants/account managers. Solving user problems / answering calls and logging tickets.
Quick apply
4d

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technical support engineer jobs near lasham, ham

Heating Industry Technical Helpdesk Engineer

Navien Ltd -
Guildford

Quick apply

Job details

Permanent | Full-time
£32,000 - £40,000 a year

Benefits

Company pension
Private medical insurance
Employee discount
Bereavement leave
Sick pay

Qualifications

Technical support
Plumbing
IT
Communication skills

Full job description

Job Summary
We are looking for a heating industry experienced Technical Helpdesk Engineer to join our dynamic support team. The ideal candidate will have experience in the heating and plumbing industry, enabling them to deliver exceptional technical support and customer service to our users. If you enjoy solving problems, working with a knowledgeable team, and making a real impact, we’d love to hear from you.

The Role

The Technical Helpdesk Engineer provides high-quality pre-diagnosis and post-sales support to internal and external customers across the UK and Ireland. The role combines technical problem-solving, warranty management, and communication excellence to ensure our customers receive timely and accurate assistance.

You will operate as part of the Technical Helpdesk, handling inbound calls and emails, providing remote technical support for our domestic boilers and hot water products, and supporting field engineers, service partners, and installers.

This role is office based in Guildford, (GU2) however it also opens the opportunity to work from home - depending on a location.

Key Responsibilities

Operate the Technical and Service Helpdesk, delivering high-quality technical support to customers, engineers, and internal teams.
Handle all inbound enquiries (phone and email) efficiently and professionally.
Provide pre-diagnosis and troubleshooting guidance for products both in and out of warranty.
Handle customer complaints and warranty enquiries effectively, ensuring resolutions align with company policy and warranty terms.
Support prtomotional and technical activities by ensuring system data is up to date and accurate.
Collaborate with colleagues and management to continuously improve service quality and customer satisfaction.

What We’re Looking For

Proven experience in technical support for heating products.
Strong fault-finding and diagnostic skills, boiler or heating industry experience.
Current ACS Core & Boiler certification (CCN1, CENWAT) - desirable.
Oil qualifications - advantageous.
Excellent communication and problem-solving skills.
Proficiency in IT systems and CRM tools.
A collaborative and customer-focused attitude.
Advantageous in experience of Air source heat pumps.

Benefits

Salary Range £32,000 - £40,000 (depending on experience)
Company pension (post-probation).
22 days’ holiday + bank holidays + 1 Navi Day, rising after 2 years.
Navien Choice Points
Private health insurance (after 2 years).
Performance bonus.
Opportunities for development and progression within a growing global manufacturer.
For the right candidate from outside of our region we may consider flexibility of working from home

Job Types: Full-time, Permanent

Pay: £32,000.00-£40,000.00 per year

Benefits:

Bereavement leave
Employee discount
Sick pay

Application question(s):

Do you have right to work in the UK?
Do you currently need or will you in the future need a visa sponsorship?
How many years heating engineering experience do you have?
What is your current salary?

Work Location: In person

Quick apply

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technical support engineer jobs in lasham, ham

Heating Industry Technical Helpdesk Engineer