Application support specialist Work, Jobs in Lasswade, Mln (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Term Time Early Intervention Mental Health Support Workers (P/T)
Includem —Glenrothes
- £21,047 a year
- Part-time
- English
- In-person
- Care plans
- Flexitime
- Sick pay
Quick apply
13d
Senior Product Manager
Companies House —Edinburgh
- £53,540 - £57,250 a year
- Full-time
- Presentation skills
- Agile
- Leadership
- Annual leave
Provenance Researcher - Human Remains Collection (24 Mths FTC)
The Royal College of Surgeons of Edinburgh —Edinburgh
- £30,412 - £38,015 a year
- Call to connect
- Research
- Databases
- Analysis skills
- Annual leave
Quick apply
Customer Excellence Specialist - 12 Month Fixed Term Contract
Sky —Livingston
- Full-time
- Hybrid work
- Project management
- Training & development
- Communication skills
- Free parking
- Employee discount
10d
Project Co-ordinator
Hymans Robertson LLP —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
10d
Sales Advisor
FlooringSuperstore.com —Edinburgh
- Up to £44,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
12d
Site Service Specialist - Mail Room Operative FTC
Ricoh —Edinburgh
- Computer literacy
- Organisational skills
- Computer skills
Specialist Mentor (Autism Spectrum Condition) - University of Edinburgh
Clear Links Support Ltd —Edinburgh
- £28 an hour
- Call to connect
- University
- Time management
- Annual leave
- Flexible schedule
Tesco Colleague - Dalkeith Hardengreen
Tesco UK —Dalkeith
- £13.28 - £14.55 an hour
- Part-time
- Customer service
2d
Workforce Planning Specialist
CNT AIT Business & Technology Services Ltd. —Edinburgh
- £2,750 - £3,750 a month
- Full-time
- Data analysis skills
- Analysis skills
- Budgeting
- Free parking
- Health & wellbeing programme
Quick apply
7d
HR Generalist (Part Time, 20 Hr/Week)
Exergy3 —Edinburgh
- £38,000 - £45,000 a year
- Part-time
- Hybrid work
- Contracts
- Negotiation
- Annual leave
Quick apply
2d
257730 (LF) Sustainability & Value Programme Manager
NHS Scotland —Edinburgh
- £65,125 - £70,303 a year
4d
257335 (AP) Trainee Biomedical Scientist
NHS Scotland —Edinburgh
- £34,544 - £43,039 a year
- Laboratory experience
3d
Health and Wellness Sales Advisor
Boots —Edinburgh
- £16 an hour
- Part-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
Transport Officer - Waverley Court
City of Edinburgh Council —Edinburgh
- £40,501 - £47,639 a year
11d
Children and Young People’s Complex Needs Support Worker
Edinburgh Women's Aid —Edinburgh
- £31,816.30 a year
- Full-time
- Hybrid work
- Experience working with children
- First Aid Certification
- Training & development
- Annual leave
Quick apply
2d
257557 (AP) Clinical Associate Applied Psychology
NHS Scotland —Edinburgh
- £52,845 - £61,466 a year
2d
Data Validation Specialist
Addepar —Edinburgh
- Bachelor's degree
- Organisational skills
- AI
Quick apply
Senior Specialist - Middle Office Client Services
Franklin Templeton Investments —Edinburgh
- Full-time
- Master's degree
- Business
- Leadership

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Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Edinburgh

Quick apply

Job details

Full-time

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

application support specialist jobs in lasswade, mln

Mobility Support Specialist

Term Time Early Intervention Mental Health Support Workers (P/T)

Senior Product Manager

Provenance Researcher - Human Remains Collection (24 Mths FTC)

Customer Excellence Specialist - 12 Month Fixed Term Contract

Project Co-ordinator

Sales Advisor

Site Service Specialist - Mail Room Operative FTC

Specialist Mentor (Autism Spectrum Condition) - University of Edinburgh

Tesco Colleague - Dalkeith Hardengreen

Workforce Planning Specialist

HR Generalist (Part Time, 20 Hr/Week)

257730 (LF) Sustainability & Value Programme Manager

257335 (AP) Trainee Biomedical Scientist

Health and Wellness Sales Advisor

Transport Officer - Waverley Court

Children and Young People’s Complex Needs Support Worker

257557 (AP) Clinical Associate Applied Psychology

Data Validation Specialist

Senior Specialist - Middle Office Client Services

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