Business oversight manager Work, Jobs in Leeds, Eng (with Salaries)

Customer Partnership Manager
Nexus Vehicle Rental —Pudsey
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Life insurance
Quick apply
7d
Payroll Manager (UK & EU)
Vintage.com —Leeds
- £55,000 - £62,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- Tax experience
Quick apply
Head of Asset Management
Parklane Group —Leeds
- £60,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Free parking
- Employee discount
Quick apply
3d
Commissioning Operations Manager
Orchard Healthcare Group —Harrogate
- £60,000 - £65,000 a year
- Full-time
- Business development
- Communication skills
- Marketing
- Employee assistance programme
Quick apply
Senior Director
Nationwide Building Society —Leeds
- £110,000 a year
- Full-time
- Travel
- Financial services
- Communication skills
Operations Manager
Aspens —Leeds
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- Computer skills
- Leadership
- Annual leave
Customer Success & Sales Operations Manager
Snugfort Limited —Middleton Park
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
Senior Project Manager
BAM UK & Ireland —Leeds
- Monday to Friday
- Management
- Engineering
- Project management
Regional Business Development Manager (On Trade) - North East, Leeds and York
AG Barr —Leeds
- Full-time
- Remote
- Microsoft Powerpoint
- Google Suite
- Sales
- Employee discount
Quick apply
Operational Readiness Manager
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Engineering
- Construction
- Leadership
- Annual leave
- Flexible schedule
9h
Senior Study Support Service Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £57,528 - £64,750 a year
- Part-time
- Leadership
- Teaching
14d
Privacy Manager (Accountability)
Bank of England —Leeds
- £62,480 - £70,920 a year
- Full-time
- Communication skills
- Annual leave
10d
Business Solutions Manager
PKF Littlejohn —Leeds
- Full-time
- Accounting
- QuickBooks
- Financial services
- Annual leave
14d
Business Development Manager - Private Capital Audit
Grant Thornton UK LLP —Leeds
- Full-time
- CRM software
- Sales
- Business development
Senior Customer Conduct Manager
Leeds Building Society —Leeds
- Up to £72,000 a year
- Hybrid work
- Financial services
- Communication skills
- Flexible schedule
9d
Service & Operations Manager - FTC
Minster Law —Wakefield
- £42,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Operations Manager - Serious Injury
Minster Law —Wakefield
- £50,000 - £70,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Development Manager
Quilter —Leeds
- Full-time
- Business development
- Financial services
PMO Analyst
Bettys & Taylors Group —Harrogate
- £25,750 - £29,000 a year
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Communication skills
- Employee discount
9d
Assistant Manager - Risk Advisory Services
BDO —Leeds
- Full-time
- Leadership
- Communication skills

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Customer Partnership Manager

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
7 days ago

Benefits

Cycle to work scheme
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Management
English
Supervising experience
Continuous improvement
NVQ

Full job description

At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK’s leader in tech-enabled business mobility, we go the extra mile to deliver cu ing-edge solutions that drive real impact. We’re looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results – because at Nexus, we lead by example, push boundaries, and succeed together.

Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.

At Nexus, we’re always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do – for our customers, our people and our suppliers – and is grounded in the synergy of four core values.

Never stop evolving
Never stop anticipating
Never stop committing
Never stop collaborating

About the role

As Customer Partnership Manager, you will take full ownership of the day-to-day performance of our frontline customer contact operation across telephony, email, live chat, administration and vehicle sourcing activity.

You will be accountable for ensuring service levels are consistently achieved, customer interactions meet quality standards, and operational performance supports the wider business.

This role is hands-on, performance-led and delivery-focused.

What you'll do

Full operational ownership of all inbound and outbound customer contact channels, ensuring SLAs and response times are delivered consistently.
Leading the frontline operation to ensure new hire and booking requests are processed accurately, efficiently and within agreed service levels.
Managing outsourced client relationships where Nexus delivers contact centre and sourcing services on their behalf, ensuring contractual SLAs, service standards and reporting requirements are consistently achieved, and client confidence is maintained.
Working alongside our planning manager, you will manage real-time performance across all channels — monitoring volumes, queue times, backlogs, productivity and utilisation — taking immediate corrective action where required.
Driving performance against key operational KPIs including:
Service Level & Abandonment
Response & Resolution Times
Average Handling Time
Productivity & Utilisation
Quality Customer Interactions
Accuracy of administrative processing
Outsourced Partner SLA & Quality Performance
Providing clear daily direction to our Customer Partnership Team Leaders and Rental Support Agents, setting priorities and reallocating resource to manage demand fluctuations.
Leading structured performance management through regular 1:1s, coaching and objective setting, addressing underperformance in line with Nexus policies and standards.
Acting as the operational escalation point for complex or high-impact customer issues, ensuring swift and professional resolution.
Maintaining strong oversight of administrative workflows to ensure accuracy, attention to detail and timely completion of all back-office activity.
Embedding a genuine “customer first” culture across the frontline team, ensuring every interaction reflects Nexus values.
Supporting recruitment, onboarding and ongoing development of frontline colleagues to build capability and resilience within the operation.
Driving continuous improvement across contact handling, admin processes and team performance, identifying trends and implementing practical solutions.

About you

Visible and present within the operation.
Data-led and commercially aware.
Clear, direct and consistent in your standards.
Comfortable representing Nexus in client-facing operational discussions.
Confident handling performance scrutiny.
Relentless in driving continuous improvement.

Desirable Experience

An experienced Contact Centre Manager with a background of developing successful teams.
Proven track record of coaching and developing teams within an understanding of coaching methodologies.
Great stakeholder management skills at all levels.
Customer Services NVQ level 3 / coaching qualifications.
Experience of the automotive / rental sector desire.
Strong understanding of forecasting, planning and MI tools.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Private medical insurance

Experience:

people management in a contact centre: 3 years (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

business oversight manager jobs in leeds, eng

Customer Partnership Manager

Payroll Manager (UK & EU)

Head of Asset Management

Commissioning Operations Manager

Senior Director

Operations Manager

Customer Success & Sales Operations Manager

Senior Project Manager

Regional Business Development Manager (On Trade) - North East, Leeds and York

Operational Readiness Manager

Senior Study Support Service Manager

Privacy Manager (Accountability)

Business Solutions Manager

Business Development Manager - Private Capital Audit

Senior Customer Conduct Manager

Service & Operations Manager - FTC

Operations Manager - Serious Injury

Business Development Manager

PMO Analyst

Assistant Manager - Risk Advisory Services

I want to receive the latest job alerts for business oversight manager in leeds, eng

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