Customer service team lead Work, Jobs in Leeds, Eng (with Salaries)

Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Team Leader
Paddy Power —Leeds
- From £13.25 an hour
- Employee discount
- Sick pay
4d
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
9d
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
2d
Planning and Scheduling Team Leader
M Group —Leeds
- £34,000 - £38,000 a year
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
11d
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
9d
Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
French Cx Team Lead
Vintage.com —Leeds
- £33,600 - £38,000 a year
- Full-time
- CRM software
- Sales
- Continuous improvement
Quick apply
Team Leader
The Escapologist Ltd —Leeds
- £20,250 a year
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Store discount
Quick apply
Cafe Team Leader
Tesco UK —Leeds
- £14.12 an hour
- Full-time
- Hospitality
- Customer service
- Café
10d
Dutch Cx Team Lead
Vintage.com —Leeds
- £33,600 - £38,000 a year
- Full-time
- CRM software
- Sales
- Continuous improvement
Quick apply
Senior Regional Field Team Manager
CPM UK —Leeds
- £55,000 a year
- Weekend availability
- Sales
- Analysis skills
- Team management
- Paid training
- Employee discount
Quick apply
Lead Service Designer
North Yorkshire Council —Selby
- £51,356 - £55,539 a year
- No degree
- Employee assistance programme
- Employee discount
2d
Product Team Leader
River Island —Leeds
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
German Cx Team Lead
Vintage.com —Leeds
- Full-time
- Hybrid work
- CRM software
- Sales
- Continuous improvement
Quick apply
Catering Team Leader
Leeds City Council —Leeds
- £25,185 - £25,989 a year
- Call to connect
- Contracts
- School
- Annual leave
Environmental Services Team Leader
Yorkshire Housing —Skipton
- £39,524.10 a year
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
10d
Front of House Team Leader
Pret Lands Lane —Leeds
- £12.50 - £13.55 an hour
- Part-time
- Employee discount
Quick apply
10d
Team Leader
Jessops —York
- £13.21 an hour
- Full-time
- Sales
- Merchandising
- Supervising experience
- Employee discount
Quick apply
12d
Cloud Kitchen Assistant Team Leader
Pasta Evangelists —Leeds
- £13 - £14 an hour
- Full-time
- Bar
- Referral programme

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customer service team lead jobs near leeds, eng

Customer Success Lead

Pharmacy2U -
Leeds

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Referral programme
Car scheme
Sick pay

Qualifications

GPhC
Organisational skills
NMC

Full job description

Role: Customer Success Lead

Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds.

Salary: £30,000 to £35,000 per annum plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.

The Customer Success Lead plays a pivotal role in bringing new clinics and partners successfully on board and setting them up for long‑term success. Working closely with the Business Engagement Manager, the role leads the coordination of onboarding, acts as the go‑to point of contact for external partners, and ensures every interaction feels seamless, professional, and well‑managed. With a strong focus on organisation and delivery, this role brings energy, clarity, and momentum to high‑impact partnerships and strategic programmes.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

Competitive contributory pension
Occupational sick pay
Long-service awards and refer-a-friend bonuses
Professional registration fees covered (GPhC, NMC, CIPD and more)
Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

Enhanced maternity and paternity pay
Flexible hybrid working to help balance work and home life

Health & wellbeing

Private healthcare insurance at discounted rates (Aviva)
Employee Assistance Programme and in-house mental health support
Access to discounted gym memberships via Blue Light Card and benefits schemes
Regular health and wellbeing initiatives

Career growth

Strong commitment to CPD, training and professional development

Time off & flexibility

25 days’ annual leave, increasing with service
Buy and sell holiday scheme

Everyday perks & exclusive discounts

Blue Light Card and employee discount platform
Exclusive discounts at The Springs, Leeds
25% off health & beauty purchases
25% off Pharmacy2U Private Online Doctor services

Culture & community

Regular social events throughout the year

What you’ll be doing?

Coordinate end‑to‑end onboarding activity for clinics and clients, ensuring all steps are tracked, completed, and delivered on time
Act as the primary point of contact for onboarding queries, providing a responsive and professional experience
Manage onboarding workflows, including documentation, data collection, and checklist completion
Schedule and coordinate onboarding calls, training sessions, and follow‑ups with internal and external stakeholders
Maintain accurate records and trackers for onboarding progress, status, and key milestones
Support the Business Engagement Manager with client relationships and onboarding pipelines
Ensure all required documentation is complete, accurate, and stored appropriately for audit and governance purposes
Proactively identify delays or gaps in onboarding activity and follow up to keep progress on track
Support communication and engagement plans, ensuring clinics and clients remain well‑informed throughout the process
Prepare regular updates and summaries on onboarding progress for internal stakeholders
Contribute to the continuous improvement of onboarding processes, templates, and tools

Who are we looking for?

Experience in customer success, onboarding & account coordination
Experience working with external clients, partners, or customers
Experience managing multiple stakeholders and coordinating activity across teams
Experience maintaining trackers, documentation, and process workflows
Strong organisational and coordination skills, with the ability to manage multiple onboarding activities simultaneously
Ability to build positive, effective relationships with external partners and internal teams
Confidence using trackers, CRM systems, and documentation tools
Familiarity with onboarding processes, customer lifecycle management, or service delivery environments
Understanding of regulated or operational environments (desirable but not essential)

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

#LI-OW1

Quick apply

Refine Your Search

customer service team lead jobs in leeds, eng

Customer Success Lead

Customer Service Team Leader

Customer Services Team Leader

Helpdesk Lead

Planning and Scheduling Team Leader

Customer Services Team Leader

Multichannel Cx Team Lead

French Cx Team Lead

Team Leader

Cafe Team Leader

Dutch Cx Team Lead

Senior Regional Field Team Manager

Lead Service Designer

Product Team Leader

German Cx Team Lead

Catering Team Leader

Environmental Services Team Leader

Front of House Team Leader

Team Leader

Cloud Kitchen Assistant Team Leader

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