Demand manager Work, Jobs in Leeds, Eng (with Salaries)

Customer Partnership Manager
Nexus Vehicle Rental —Pudsey
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Life insurance
Quick apply
7d
Demand & Supply Planning Manager
Nestlé —York
- Up to £57,000 a year
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
13d
Operations Manager
BDO —Leeds
- Full-time
- Management
- Project management
- Leadership
- Annual leave
Property Manager
Manning Stainton —Leeds
- £24,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health & wellbeing programme
- Employee discount
Quick apply
Estate Agent
The Property Experts —Harrogate
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Master Scheduler
Sulzer —Leeds
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
CBT Therapists, Psychological Wellbeing Practitioners (PWPs) and Counsellors
Towards —Leeds
- £26,000 - £50,000 a year
- Full-time
- Master's degree
- IT
- In-person
Quick apply
Catering Business Development Manager
GT Produce Ltd —Leeds
- £40,000 a year
- Sales
- Microsoft Office
- Supervising experience
Quick apply
10d
General Manager
Starboard Hotels —Leeds
- Up to £62,500 a year
- Hotel
- Café
- Employee discount
Logistics and Operations Manager
Equinox Group —Middleton Park
- £28,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Life insurance
Quick apply
8d
Planning and Scheduling Manager
M Group —Leeds
- £42,000 - £49,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
8d
Head of Marketing
Aspire Property Group —Leeds
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- English
- SQL
- Project management
- Work from home
- Bereavement leave
Quick apply
6d
Employability Infrastructure & Partnerships Manager
Leeds Beckett University —Leeds
- £50,235 - £58,225 a year
- University
6d
Service Manager
Vertu Motors —Leeds
- £50,000 - £70,000 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Employee discount
Quick apply
Military Area Manager
Amazon UK Services Ltd. —Leeds
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Coordinator
The HOPE Centre For Inclusion —Leeds
- Childcare
- Working with children
- Education
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Leeds
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Leeds
- Weekend availability
- Oracle
- Salesforce
- English
Paid Social Executive
Vintage.com —Leeds
- £28,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
Quick apply
Commissioning Manager
Progressive Care —Rotherham
- Full-time
- Management
- Analysis skills
- Supervising experience
Quick apply
7d

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Customer Partnership Manager

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
7 days ago

Benefits

Cycle to work scheme
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Management
English
Supervising experience
Continuous improvement
NVQ

Full job description

At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK’s leader in tech-enabled business mobility, we go the extra mile to deliver cu ing-edge solutions that drive real impact. We’re looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results – because at Nexus, we lead by example, push boundaries, and succeed together.

Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.

At Nexus, we’re always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do – for our customers, our people and our suppliers – and is grounded in the synergy of four core values.

Never stop evolving
Never stop anticipating
Never stop committing
Never stop collaborating

About the role

As Customer Partnership Manager, you will take full ownership of the day-to-day performance of our frontline customer contact operation across telephony, email, live chat, administration and vehicle sourcing activity.

You will be accountable for ensuring service levels are consistently achieved, customer interactions meet quality standards, and operational performance supports the wider business.

This role is hands-on, performance-led and delivery-focused.

What you'll do

Full operational ownership of all inbound and outbound customer contact channels, ensuring SLAs and response times are delivered consistently.
Leading the frontline operation to ensure new hire and booking requests are processed accurately, efficiently and within agreed service levels.
Managing outsourced client relationships where Nexus delivers contact centre and sourcing services on their behalf, ensuring contractual SLAs, service standards and reporting requirements are consistently achieved, and client confidence is maintained.
Working alongside our planning manager, you will manage real-time performance across all channels — monitoring volumes, queue times, backlogs, productivity and utilisation — taking immediate corrective action where required.
Driving performance against key operational KPIs including:
Service Level & Abandonment
Response & Resolution Times
Average Handling Time
Productivity & Utilisation
Quality Customer Interactions
Accuracy of administrative processing
Outsourced Partner SLA & Quality Performance
Providing clear daily direction to our Customer Partnership Team Leaders and Rental Support Agents, setting priorities and reallocating resource to manage demand fluctuations.
Leading structured performance management through regular 1:1s, coaching and objective setting, addressing underperformance in line with Nexus policies and standards.
Acting as the operational escalation point for complex or high-impact customer issues, ensuring swift and professional resolution.
Maintaining strong oversight of administrative workflows to ensure accuracy, attention to detail and timely completion of all back-office activity.
Embedding a genuine “customer first” culture across the frontline team, ensuring every interaction reflects Nexus values.
Supporting recruitment, onboarding and ongoing development of frontline colleagues to build capability and resilience within the operation.
Driving continuous improvement across contact handling, admin processes and team performance, identifying trends and implementing practical solutions.

About you

Visible and present within the operation.
Data-led and commercially aware.
Clear, direct and consistent in your standards.
Comfortable representing Nexus in client-facing operational discussions.
Confident handling performance scrutiny.
Relentless in driving continuous improvement.

Desirable Experience

An experienced Contact Centre Manager with a background of developing successful teams.
Proven track record of coaching and developing teams within an understanding of coaching methodologies.
Great stakeholder management skills at all levels.
Customer Services NVQ level 3 / coaching qualifications.
Experience of the automotive / rental sector desire.
Strong understanding of forecasting, planning and MI tools.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Private medical insurance

Experience:

people management in a contact centre: 3 years (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

demand manager jobs in leeds, eng

Customer Partnership Manager

Demand & Supply Planning Manager

Operations Manager

Property Manager

Estate Agent

Master Scheduler

CBT Therapists, Psychological Wellbeing Practitioners (PWPs) and Counsellors

Catering Business Development Manager

General Manager

Logistics and Operations Manager

Planning and Scheduling Manager

Head of Marketing

Employability Infrastructure & Partnerships Manager

Service Manager

Military Area Manager

Coordinator

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Delivery Partner Manager, UK/IE Delivery Partner Managers

Paid Social Executive

Commissioning Manager

I want to receive the latest job alerts for demand manager in leeds, eng

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