The Scheduling Support Administrator plays a key role in supporting the Scheduling and field installation teams to ensure the smooth day-to-day running of our operations. Working closely with both our internal teams and customers, the role is responsible for providing accurate administrative support, maintaining customer records, coordinating order amendments, and delivering excellent customer service throughout the order journey.
This position is essential in helping the business deliver a seamless customer experience by ensuring orders are fulfilled, customer enquiries are managed professionally, and internal teams receive timely administrative support.
Key Responsibilities
- Provide administrative support to the Scheduling team to ensure the efficient planning and delivery of customer orders.
- Process and administer order amendments, ensuring all changes are accurately recorded and communicated to the relevant departments.
- Liaise with internal teams to ensure products are manufactured to the correct specification and invoiced accurately.
- Raise replacement door orders and coordinate associated administration to ensure prompt resolution for customers.
- Handle incoming telephone calls and emails from customers, installers, and internal colleagues, responding professionally and resolving enquiries where possible.
- Contact customers regarding upcoming site deliveries, confirming arrangements and providing updates where required.
- Support the coordination of deliveries and scheduling activities to help maximise operational efficiency.
- Assist with resolving order queries and escalate issues appropriately to minimise delays.
- Build strong working relationships with internal departments to ensure effective communication and collaboration.
- Contribute to continuous improvement by identifying opportunities to streamline administrative processes and enhance the customer experience.
- Undertake any other reasonable administrative duties to support the wider Operations team.
Skills & Experience
Essential
- Previous experience in an administrative or customer support role.
- Excellent organisational skills with the ability to manage multiple tasks simultaneously.
- Strong attention to detail and a high level of accuracy.
- Confident communicator with excellent telephone and written communication skills.
- Proficient in Microsoft Office, particularly Outlook, Excel, and Word.
- Ability to work effectively both independently and as part of a team.
- A proactive and flexible approach to problem-solving.
Desirable
- Experience within a scheduling, logistics, manufacturing, or customer service environment.
- Knowledge of order processing or ERP systems.
- Experience working with installers, trade customers, or operational teams.
Key Behaviours
- Customer-focused with a commitment to delivering an excellent service.
- Well organised and able to prioritise workloads effectively.
- Positive, adaptable, and willing to support colleagues across different functions.
- Calm and professional when working under pressure.
- Reliable, accountable, and committed to maintaining high standards of accuracy.
Pay: Up to £25,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
Work Location: In person
