Management Work, Jobs in Leeds, Eng (with Salaries)

Customer Service Team Leader
DUSK —Leeds
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Employee discount
Quick apply
12d
Youth Project Supervisor
Horbury Breakthrough Youth Project —Wakefield
- £30,000 - £35,000 a year
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Free parking
Quick apply
Business Administration Manager
Nuffield Health —Leeds
- Up to £33,000 a year
- Full-time
- Continuous improvement
- Team management
- Communication skills
- Employee discount
- Gym membership
1h
Replenishment Team Manager
IKEA —Leeds
- From £29,215 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
12d
Trainee Shop Manager
Farmfoods —Leeds
- £32,648.16 - £35,306.88 a year
- Full-time
- Customer service
- Travel
- Training & development
- Annual leave
- Employee discount
Quick apply
4d
Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
12d
Graduate Management Trainee - Leeds
Enterprise Mobility —Leeds
- Full-time
- Customer service
- Bachelor's degree
- Team management
Retail Supervisor
Loake Shoemakers —Leeds
- £12.71 - £13.00 an hour
- Part-time
- Customer service
- Supervising experience
- In-person
- Employee discount
Quick apply
13d
Academy Lead - AI, Emerging Skills, Tech, Data & Online
ASDA —Leeds
- Full-time
- Data analysis skills
- In-person
- AI
- Store discount
- Annual leave
Sales Supervisor
Michael Kors —Leeds
- £26,000 - £41,500 a year
- Full-time
- English
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Associate Product Manager
HM Revenue and Customs —Leeds
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Work from home
13d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Leeds
- Full-time
- English
- Master's degree
- Bachelor's degree
Area Manager - Cleaning - Leeds, Wakefield & Surrounding Areas
Active Cleaning Limited —Leeds
- £30,000 a year
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
6d
Business Development Manager North
Petrel —Leeds
- £45,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health & wellbeing programme
- Work from home
Quick apply
5d
Retail Admin Supervisor
Newbie & Me Baby Store —Leeds
- £13 - £15 an hour
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
Quick apply
Residential Property Manager
WS Residential —Leeds
- £27,000 - £28,500 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
- Referral programme
Quick apply
Client Relationship Manager
QA Limited —Leeds
- CRM software
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Area Manager
Leeds City Council —Leeds
- £42,839 - £46,142 a year
- Weekend availability
- Team management
- Communication skills
- Annual leave
12d
Advice Team Leader
Citizens Advice —Leeds
- £34,433 a year
- Hybrid work
- Leadership
- Communication skills
- Flexible schedule
Assistant Manager
Hollywoodbowlgroup —Leeds
- Up to £30,000 a year
- Weekend availability
- Bar
- Customer service
- Employee discount
3d

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Customer Service Team Leader

DUSK
Leeds

Quick apply

Job details

Permanent | Full-time
12 days ago

Benefits

Employee discount

Qualifications

Mentoring junior staff
Complaint handling
Performance management
Continuous improvement
Continuous improvement cycles oversight
Mentoring
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership

Full job description

Join our Team at Dusk - Customer Service Team Leader
At Dusk, we are looking for a passionate Customer Service Team Leader to join our team. Reporting to the Customer Experience Performance Manager, this role is focused on leading, supporting, and empowering Customer Service Executives to thrive. This role involves being at the heart of daily operations, ensuring exceptional service is being provided, whilst actively seeking ways to improve. The Team Leader is responsible for driving success and contributing to an environment where everyone feels valued, motivated and are well equipped to deliver high standard and efficient service.

Responsibilities

Ensure all customer queries are handled in line with best practice, with a strong customer-first approach.
Identify and implement opportunities to improve team productivity, operational efficiency and service quality.
Analyse customer contacts and key enquiry drivers, partnering with the wider Customer Experience team to develop and implement effective solutions.
Review customer interactions to identify trends, gather insights and recommend service improvements.
Lead, motivate and develop a high-performing team of Customer Service Executives.
Provide ongoing coaching, mentoring and feedback to enhance customer interactions and support individual growth.
Work closely with fellow Team Leaders to ensure consistency, alignment and best practice across all customer service teams.
Take ownership of team performance, monitoring productivity and quality metrics and creating improvement plans where required.
Act as the escalation point for complex or high-priority customer issues, ensuring prompt and positive resolution.
Support the effective handling of customer complaints and concerns, delivering positive outcomes and excellent customer experiences.
Ensure team members remain up to date with changes to processes, systems, products and company policies through regular communication and support.
Champion a positive and collaborative working environment where colleagues feel valued, motivated and empowered to succeed.
Maintain accurate reporting, records and performance data to support operational decision-making and continuous improvement.

About You

Strong Leadership, with the ability to motivate and develop staff.
Communication, with the ability to share information and context on topics clearly.
Organisation, with the ability to prioritise in line with business interests.
Problem solving, with the ability to guide Customer Service Executives on using initiative to resolve queries to a high standard.
Multitasking, with the ability to manage multiple priorities and thrive in a fast-paced environment.
Flawless attention to detail, with the ability to review other’s work and find areas for improvement.

What’s in It for You?

25 days holiday plus bank holidays.
Generous staff discount on our beautiful products.
Real opportunities for growth and career progression

Job Types: Full-time, Permanent

Work Location: In person

Quick apply

Refine Your Search

management jobs in leeds, eng

Customer Service Team Leader

Youth Project Supervisor

Business Administration Manager

Replenishment Team Manager

Trainee Shop Manager

Customer Resolution Team Leader

Graduate Management Trainee - Leeds

Retail Supervisor

Academy Lead - AI, Emerging Skills, Tech, Data & Online

Sales Supervisor

Associate Product Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Area Manager - Cleaning - Leeds, Wakefield & Surrounding Areas

Business Development Manager North

Retail Admin Supervisor

Residential Property Manager

Client Relationship Manager

Area Manager

Advice Team Leader

Assistant Manager

I want to receive the latest job alerts for management in leeds, eng

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