Senior advisor Work, Jobs in Leeds, Eng (with Salaries)

Senior Customer Service Advisor
Barclays —York
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
4d
People Advisor
Northern Trains —Leeds
- £39,052 - £40,340 a year
- Human resources
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
4d
Senior SHEQ Advisor
United Infrastructure —Wakefield
- Full-time
- Contracts
Quick apply
CS Team Managers - Customer Service Team Manager
Evri —Morley
- £30,750 a year
- Full-time
- Communication skills
- Time management
Senior Operations Manager
Levels Above Site Services Ltd —Wakefield
- From £40,000 a year
- Full-time
- Continuous improvement
- Team management
- Human resources
- Free parking
Quick apply
People Advisor
GoCardless —Leeds
- £29,600 - £44,400 a year
- Human resources
- AI
- Communication skills
SENIOR SOCIAL VALUE ADVISOR
Laing O'Rourke —Halifax
- Organisational skills
Associate Director - FM Operational Readiness
Turner & Townsend —Leeds
- Full-time
- Management
- Business development
- No degree
Quick apply
Associate Advisor
iTrust121 —York
- £24,000 - £33,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Financial services
- Free parking
Quick apply
5d
Senior Manager - Complex Transaction Support
Public Sector Resourcing —Leeds
- £59,631 - £79,464 a year
- Full-time
- Hybrid work
- No degree
- Negotiation
8d
Procurement Advisor
NHS Resolution —Leeds
- £39,959 - £48,117 a year
- Communication skills
- Annual leave
- Employee assistance programme
3d
Senior Service Advisor
Vertu Motors —Bradford
- £35,000 a year
- Full-time
- Supervising experience
- Mentoring
- Organisational skills
- Employee discount
Quick apply
8d
Senior HSE Advisor
Nufarm UK —Wyke
- £43,000 - £50,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Cyber Security Consultant (Senior Security Advisor - CISO)
NHS England —Leeds
- £69,033.60 - £77,700.00 a year
- Full-time
- Annual leave
2d
Data Protection Officer
Card Factory —Wakefield
- £65,000 a year
- Team management
- Mentoring
- Contracts
- Work from home
10d
Senior Health, Safety and Wellbeing Advisor
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Hybrid work
- Team management
- Organisational skills
- Leadership
- Annual leave
2d
Senior Policy Advisor, Criminal Courts Efficiency
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee discount
1d
Senior HR Advisor
AHR Architects Ltd —Huddersfield
- Full-time
- Hybrid work
- Recruiting
- Contracts
- IT
Quick apply
19h
Senior Information Manager
AECOM —Leeds
- Hybrid work
- Engineering
- Bachelor's degree
- No degree
Team Leader, Drug and Alcohol Recovery
Ministry of Justice —Leeds
- £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee discount

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Senior Customer Service Advisor

Barclays -
York

Apply Now

Job details

Permanent
£27,700 a year
4 days ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer support
Customer interaction
Banking

Full job description

Date live: 17/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000124696

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role is based in York and potential cover in Selby, Acomb and Market Weighton .

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

senior advisor jobs in leeds, eng

Senior Customer Service Advisor

People Advisor

Senior SHEQ Advisor

CS Team Managers - Customer Service Team Manager

Senior Operations Manager

People Advisor

SENIOR SOCIAL VALUE ADVISOR

Associate Director - FM Operational Readiness

Associate Advisor

Senior Manager - Complex Transaction Support

Procurement Advisor

Senior Service Advisor

Senior HSE Advisor

Cyber Security Consultant (Senior Security Advisor - CISO)

Data Protection Officer

Senior Health, Safety and Wellbeing Advisor

Senior Policy Advisor, Criminal Courts Efficiency

Senior HR Advisor

Senior Information Manager

Team Leader, Drug and Alcohol Recovery

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