Senior customer engineer Work, Jobs in Leeds, Eng (with Salaries)

Senior Site Reliability Engineer - Connex
Mastercard —Harrogate
- Full-time
- SQL
- Analysis skills
- Agile
Business Development Manager - Public Sector/Defence - North of England
Wifinity —Leeds
- Remote
- Sales
- Business development
- Driving
- Annual leave
Quick apply
Senior Power BI and Collaboration Engineer
Advisory, Conciliation and Arbitration Service —Leeds
- £46,750 - £49,810 a year
- Part-time
- Azure
- SQL
- Presentation skills
Senior Project Manager
BAM UK & Ireland —Leeds
- Monday to Friday
- Management
- Engineering
- Project management
Regional Manager
TVS Supply Chain Solutions —Leeds
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
8d
Senior Process Engineer
Glanua —Wakefield
- Full-time
- Engineering
- Laboratory experience
- Business development
Quick apply
Senior Mechanical Engineer
Equans —Leeds
- Overtime
- Maintenance
- Annual leave
- Employee assistance programme
Senior Controls Technician - Mobile
Biffa Waste Services —Leeds
- Full-time
- Hybrid work
- Maintenance
- Programmable logic controllers
- Travel
Quick apply
Senior QAT Analyst - £42,410-£47,916 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —Leeds
- £42,410 - £47,916 a year
- Full-time
- Azure
- Presentation skills
- Travel
- Annual leave
- Sick pay
12d
Senior Full Stack Engineer
Leeds Building Society —Leeds
- £77,500 a year
- Hybrid work
- Azure
- Mentoring
- Software development
- Flexible schedule
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
Senior BIM Coordinator - Substations
Balfour Beatty —Leeds
- Hybrid work
- CAD
- Annual leave
Senior Software Engineer, Dashboard Platform
Algolia —Leeds
- £82,500 - £114,800 a year
- Remote
- English
- AWS
- JavaScript
- Work from home
Senior Microsoft 365 & Cloud Engineer
QLine IT —Leeds
- £35,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Employee discount
Quick apply
2d
Senior Stores and Warehouse Operative
Babcock International —Harrogate
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Senior Python Developer
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Azure
- AWS
- JavaScript
- Employee discount
Senior QAT Analyst
Medicines and Healthcare products Regulatory Agency —Leeds
- Azure
- Presentation skills
- Travel
12d
Senior Project Engineer - ICA
Yorkshire Water —Bradford
- £52,955 - £67,891 a year
- Full-time
- Travel
- In-person
- Mechanical knowledge
- Annual leave
- Flexible schedule
Senior Full Stack Kotlin Developer
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Azure
- Java
- AWS
- Employee discount
9d

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Senior Site Reliability Engineer - Connex

Mastercard -
Harrogate

Apply Now

Job details

Full-time

Qualifications

SQL
Analysis skills
Release management
ITIL
COBOL
Agile
Financial services
Root cause analysis
Communication skills
Time management
SDLC

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Site Reliability Engineer - Connex

About Mastercard
Mastercard is a global technology company in the payments industry, dedicated to enabling an inclusive digital economy that benefits everyone, everywhere. By making transactions safe, simple, smart, and accessible, we empower individuals, financial institutions, governments, and businesses to reach their full potential.
Our culture is driven by our Decency Quotient (DQ), which shapes how we work both internally and externally. Operating across more than 210 countries and territories, we are committed to building a sustainable world that unlocks priceless possibilities for all.
About Vocalink (a Mastercard Company)
Vocalink powers the UK’s critical payment infrastructure, including real-time payments, settlement systems, direct debits, and a nationwide ATM network of nearly 60,000 machines. Our systems process:

Over 90% of UK salaries
More than 70% of household bills
Almost all state benefit payments

Joining Vocalink means contributing to systems that millions rely on daily.
________________________________________
The Opportunity
We are seeking a Site Reliability Engineer II to support mission-critical applications within the UK’s national payment infrastructure (FPS and CTS). This role is ideal for someone who thrives in a collaborative, agile environment and is passionate about reliability, continuous improvement, and modern technology.
________________________________________
Key Responsibilities

Provide second-line support for mission-critical applications, ensuring adherence to service priorities and operational standards
Support live production environments, including participation in a 24/7 on-call rota
Deliver hotfixes, tooling improvements, and system housekeeping
Work within a cross-functional Scrum team, contributing to application design, delivery, and technical consultancy
Manage and implement changes, releases, and fixes in line with governance processes
Support and maintain Disaster Recovery (DR) capabilities, including testing, risk management, and alignment with corporate strategy
Collaborate with third-party suppliers for issue resolution and escalation to third-line support
Ensure traceability from business requirements through to acceptance criteria
Work closely with Service Management to resolve incidents, define enhancements, and improve system performance
Maintain accurate and up-to-date technical documentation and artefacts

________________________________________
Connex Domain Experience
Experience with Connex and related technologies in a live production environment is highly desirable, including:

HP NonStop systems
Pathway, GoldenGate, and electronic file transfer tools
TACL, TAL, COBOL, SQL (Enscribe), Enform
TACL scripting
ATM switching, transaction processing, and financial networks
Card authentication, authorization, and EMV standards
Protocols and standards such as ISO8583, VISA, Mastercard, LIS5
HSMs, cryptology and TLS
Source code management and controlled deployments
Full SDLC lifecycle experience (design, development, testing, implementation, support)

________________________________________
Additional Responsibilities

Drive innovation in production support, identifying opportunities to improve efficiency through automation and tooling
Contribute to the production support strategy and roadmap, including technology selection
Collaborate with stakeholders to design and implement effective solutions
Participate in iterative, agile deployments as part of a Scrum team using Safe Agile
Investigate production issues and perform root cause analysis

________________________________________
Skills & Experience

Strong communication, organisation, and time management skills
Proven ability to troubleshoot complex systems under pressure
Experience in financial services or payments environments
Understanding of ITIL practices, change, and release management
Familiarity with Agile methodologies and team-based delivery
Experience with functional and non-functional deployments
Knowledge of programming or web technologies is an advantage
Strong analytical mindset with a focus on continuous improvement and tooling

________________________________________
Personal Attributes

Passion for production support, diagnostics, and reliability engineering
Proactive, self-driven, and committed to continuous learning
Collaborative team player with a flexible, adaptable mindset
Motivated to improve processes and embrace emerging technologies
Strong ownership mindset with a desire to make a meaningful impact

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

senior customer engineer jobs in leeds, eng

Senior Site Reliability Engineer - Connex

Business Development Manager - Public Sector/Defence - North of England

Senior Power BI and Collaboration Engineer

Senior Project Manager

Regional Manager

Senior Process Engineer

Senior Mechanical Engineer

Senior Controls Technician - Mobile

Senior QAT Analyst - £42,410-£47,916 p.a. + benefits

Senior Full Stack Engineer

Senior Service Desk Engineer

Applied AI Engineer – Prompting & Evaluation

Senior BIM Coordinator - Substations

Senior Software Engineer, Dashboard Platform

Senior Microsoft 365 & Cloud Engineer

Senior Stores and Warehouse Operative

Senior Python Developer

Senior QAT Analyst

Senior Project Engineer - ICA

Senior Full Stack Kotlin Developer

I want to receive the latest job alerts for senior customer engineer in leeds, eng

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