Senior site agent Work, Jobs in Leeds, Eng (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Senior Project Manager/Employers Agent
Baily Garner —Leeds
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Mentoring
- Annual leave
- Flexible schedule
Quick apply
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Site Agent - Gas
JN Bentley —Leeds
- Full-time
- Driving
- Mentoring
- Organisational skills
Quick apply
6d
Senior Expansion Manager UK
Fastned —Leeds
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- IT
Senior Acoustics Officer
Leeds City Council —Leeds
- £37,280 - £42,839 a year
- Full-time
- Project management
- No degree
- Mentoring
- Annual leave
Site Agent
Gallifordtry —Normanton
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
- Employee assistance programme
- Employee discount
Junior Valuer / Experienced Sales Negotiator
Whitegates Estate Agents —Leeds
- £28,000 - £38,000 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
Quick apply
Senior Land Consultant
WSP —Leeds
- Hybrid work
- Management
- No degree
- Travel
Senior Director of Engineering
BigChange —Leeds
- AWS
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Senior Accounts Payable Administrator
RPG1 Management Ltd —Harrogate
- £30,000 - £35,000 a year
- QuickBooks
- In-person
- Communication skills
- Life insurance
Quick apply
14d
Associate/Senior Associate - Housing Development & Regeneration
Gowling WLG —Leeds
- Hybrid work
- Leadership
- Annual leave
SAP Order to Cash Specialist
Bakkavor —Leeds
- Computer Science
- Master's degree
- Bachelor's degree
- Employee discount
- Life insurance
SAP Record to Report Specialist
Bakkavor —Leeds
- Azure
- Computer Science
- Master's degree
- Employee discount
- Life insurance
10d
Interim Head of Finance
Bill Plant Driving School —Ripon
- £50,000 - £55,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
10d
Senior Project Manager
Gleeds —Leeds
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
7d
Senior Cloud Engineer
CreateFuture —Leeds
- Full-time
- Hybrid work
- Azure
- AWS
- Travel
Quick apply
9h
Senior Cyber Security Engineer
Siemens —York
- Full-time
- Mentoring
- Leadership
- Communication skills
Sales Progressor
BarrattDevelopments —Leeds
- Sales
- Programmable logic controllers
- IT
10d
Development Surveyor
Yorkshire Water —Leeds
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave

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senior site agent jobs near leeds, eng

Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

senior site agent jobs in leeds, eng

Customer Resolution Team Leader

Senior Project Manager/Employers Agent

Large and Complex Loss Handler

Site Agent - Gas

Senior Expansion Manager UK

Senior Acoustics Officer

Site Agent

Junior Valuer / Experienced Sales Negotiator

Senior Land Consultant

Senior Director of Engineering

Senior Accounts Payable Administrator

Associate/Senior Associate - Housing Development & Regeneration

SAP Order to Cash Specialist

SAP Record to Report Specialist

Interim Head of Finance

Senior Project Manager

Senior Cloud Engineer

Senior Cyber Security Engineer

Sales Progressor

Development Surveyor

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