Information technology manager Work, Jobs in Leeds, Wyk (with Salaries)

Service Desk Manager
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT & Compliance Manager – POF – Counter Terrorism Policing North East
Counter Terrorism Policing —Leeds
- £60,912 - £64,878 a year
- Full-time
14d
Infrastructure and Cloud Services Manager
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
- Communication skills
- Time management
IT Service Delivery Manager
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Budgeting
8d
Manager of Infrastructure, Security and Network Technologies
Leeds Trinity University —Leeds
- £47,389 - £56,535 a year
- Full-time
- University
- Agile
- Leadership
Service Desk Team Leader
Gamma —Leeds
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
5d
Service Delivery Manager- Telford or Worthing
FDM Group —Leeds
- Continuous improvement
- Communication skills
- Annual leave
22h
External Developer Support Manager
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Mentoring
- Work from home
23h
IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
IT Network Manager
TransUnion —Leeds
- Full-time
- DevOps
- Continuous improvement
- Team management
- Employee stock purchase plan
- Annual leave
7d
Head of Software Support
System C —Leeds
- Full-time
- Continuous improvement
- Team management
- Leadership
Course Leader - Digital and IT
Leeds City College —Leeds
- £34,869 - £40,410 a year
- Full-time
- Hybrid work
- Education
- Leadership
- School
- Annual leave
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
Senior IT Project Manager
Aramark —Leeds
- Hybrid work
- PMP
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
10d
Service Desk Team Leader
Pragma —Leeds
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
4d
Infrastructure Manager - West Yorkshire Pension Fund
City of Bradford Metropolitan District Council —Bradford
- £46.14 - £52,413.00 a year
IT Project Manager
Northern Gas Networks —Leeds
- Full-time
- Hybrid work
- Agile
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
1d
IT Lead Business Analyst
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
SAP Service Delivery Manager
DXC Technology —Leeds
- Full-time
- Leadership
- Communication skills
Procurement Manager (Digital & IT)
LNER —York
- Contracts
- Negotiation
- Employee discount

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Service Desk Manager

Pharmacy2U -
Leeds

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Referral programme
Car scheme
Sick pay

Qualifications

Jira
Technical troubleshooting
GPhC
IT team management
Mentoring junior staff
IT service management
Continuous improvement
Professional development mentoring
Training & development
Information technology team management
Communication skills
Help desk
NMC

Full job description

Role: Service Desk Manager

Location: We operate a hybrid schedule, meaning 3-4 days a week in the office based at Thorpe Park, Leeds.

Salary: DOE plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

This is an exciting opportunity to lead a critical IT function and make a real impact across the organisation. As Service Desk Manager, you’ll be at the heart of delivering exceptional IT support, leading the day-to-day operation of the Service Desk and ensuring consistently high levels of service. The successful candidate will lead, coach, and develop a high-performing team, driving SLA achievement while creating an outstanding support experience for colleagues across the business. With a focus on service excellence, proactive problem management, and continuous improvement, this role will play a key part in keeping the organisation running smoothly, reducing risk, and fostering a positive, customer-focused culture.

Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

Competitive contributory pension
Occupational sick pay
Long-service awards and refer-a-friend bonuses
Professional registration fees covered (GPhC, NMC, CIPD and more)
Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

Enhanced maternity and paternity pay
Flexible hybrid working to help balance work and home life

Health & wellbeing

Private healthcare insurance at discounted rates (Aviva)
Employee Assistance Programme and in-house mental health support
Access to discounted gym memberships via Blue Light Card and benefits schemes
Regular health and wellbeing initiatives

Career growth

Strong commitment to CPD, training and professional development

Time off & flexibility

25 days’ annual leave, increasing with service
Buy and sell holiday scheme

Everyday perks & exclusive discounts

Blue Light Card and employee discount platform
Exclusive discounts at The Springs, Leeds
25% off health & beauty purchases
25% off Pharmacy2U Private Online Doctor services

Culture & community

Regular social events throughout the year

What you’ll be doing?

Proactively making sure stats across the Service Desk remain high
Working with the Service Operations Manager in establishing and maintaining the SLAs within the desk
Continually looking for improvements within the team that can be backed by data and reports.
Provide development, support and guidance of the Service Desk team
Managing Service incidents and incident processes working with problem/ incident management
Managing hiring requirements for additional team members within the Service Desk
Supporting the IT Service team in training, coaching, mentoring and succeeding in the Service roles and future career
Monitoring Service Desk incidents and ensure they are worked on and communicated to a high degree
Ensure tickets do not breach SLA’s
Work with Service Transition team to ensure new projects are onboarded efficiently and all knowledge, tooling and processes are captured to enable the service desk to deal with incidents and request
Adhere to all legal, ethical, professional and company requirements
Working with key teams across the business (customer service, purchasing, operations & pharmacists
Ensure that the workplace remains fun, relaxed and friendly

Who are we looking for?

Experience leading a service desk team, ideally up to 3rd line support
Experience working in a fast-paced organisation
Experience of working in a pressured environment, delivering against tight deadlines
Strong communication and relationship management skills
Strong troubleshooting and complex solving skills
Experience in Jira Service Management tooling
A ITIL v4 Foundation is desirable

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

#LI-OW1

Quick apply

Refine Your Search

information technology manager jobs in leeds, wyk

Service Desk Manager

IT & Compliance Manager – POF – Counter Terrorism Policing North East

Infrastructure and Cloud Services Manager

IT Service Delivery Manager

Manager of Infrastructure, Security and Network Technologies

Service Desk Team Leader

Service Delivery Manager- Telford or Worthing

External Developer Support Manager

IT Service Analyst

IT Network Manager

Head of Software Support

Course Leader - Digital and IT

Helpdesk Lead

Senior IT Project Manager

Service Desk Team Leader

Infrastructure Manager - West Yorkshire Pension Fund

IT Project Manager

IT Lead Business Analyst

SAP Service Delivery Manager

Procurement Manager (Digital & IT)

I want to receive the latest job alerts for information technology manager in leeds, wyk

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