Information technology managers Work, Jobs in Leeds, Wyk (with Salaries)

Service Desk Team Leader
Gamma —Leeds
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
4d
IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Service Desk Manager
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
Service Desk Team Leader
Pragma —Leeds
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
4d
IT & Compliance Manager – POF – Counter Terrorism Policing North East
Counter Terrorism Policing —Leeds
- £60,912 - £64,878 a year
- Full-time
14d
IT Service Delivery Manager
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Budgeting
8d
Service Delivery Manager- Telford or Worthing
FDM Group —Leeds
- Continuous improvement
- Communication skills
- Annual leave
21h
Infrastructure and Cloud Services Manager
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
- Communication skills
- Time management
Head of Software Support
System C —Leeds
- Full-time
- Continuous improvement
- Team management
- Leadership
External Developer Support Manager
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Mentoring
- Work from home
22h
Course Leader - Digital and IT
Leeds City College —Leeds
- £34,869 - £40,410 a year
- Full-time
- Hybrid work
- Education
- Leadership
- School
- Annual leave
Infrastructure Manager - West Yorkshire Pension Fund
City of Bradford Metropolitan District Council —Bradford
- £46.14 - £52,413.00 a year
IT Lead Business Analyst
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
IT Network Manager
TransUnion —Leeds
- Full-time
- DevOps
- Continuous improvement
- Team management
- Employee stock purchase plan
- Annual leave
7d
Track Lead - ServiceNow, IT Service Management
HCLTech —Leeds
- Communication skills
Manager of Infrastructure, Security and Network Technologies
Leeds Trinity University —Leeds
- £47,389 - £56,535 a year
- Full-time
- University
- Agile
- Leadership
IT Project Manager
Northern Gas Networks —Leeds
- Full-time
- Hybrid work
- Agile
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
1d
Procurement Manager (Digital & IT)
LNER —York
- Contracts
- Negotiation
- Employee discount
Senior IT Project Manager
Aramark —Leeds
- Hybrid work
- PMP
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
10d

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Service Desk Team Leader

Gamma -
Leeds

Quick apply

Job details

Full-time
4 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Car scheme

Qualifications

ITIL Certification
Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
LAN
Change management
Presentation skills
IT support
WAN
Relationship management
ServiceNow
Major incident coordination
Management reporting
Customer support
Customer interaction
Information technology team management
Leadership
Team motivation leadership

Full job description

Hybrid Bradford (minimum 3 days per week on-site)
A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you will be part of a collaborative, forward-thinking team that is transforming how businesses connect and communicate globally.
We are growing fast, but we never lose sight of what matters: our people. Whether you are looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
What is the role responsible for?
As Service Desk Team Leader, you will be the primary operational interface between Gamma and a dedicated strategic enterprise customer. You will lead a team of Service Desk Technicians to ensure managed service commitments are delivered consistently, incidents are resolved within agreed service levels, and customers receive a reliable, high-quality service experience.
What will you be doing day-to-day?
Leading a team of on-site and remote Service Desk Technicians, ensuring high performance and excellent customer service delivery.
Managing incident and service request activity through ServiceNow, ensuring SLA compliance, timely communication, and effective escalation management.
Acting as the operational lead during major incidents, co-ordinating technical teams and third-party suppliers while maintaining clear customer communications.
Overseeing change management activities, ensuring planned maintenance and service changes are appropriately assessed, approved, and implemented.
Representing Gamma at customer service reviews, CAB meetings, Post Major Incident Reviews, and operational governance forums.
Producing and presenting service performance reports, including SLA achievement, service trends, risks, and improvement actions.
Building strong relationships with customer operational and IT stakeholders to ensure services align with business priorities and expectations.
Working closely with internal project and delivery teams to support service transitions, new service introductions, and customer-impacting changes.
What you will bring
Experience in taking the lead in team situations, taking ownership and responsibility for other team members, coaching and developing them where needed.
Experience in an ITIL-aligned service desk within a telecoms, managed services, or enterprise IT environment.
Strong knowledge of enterprise networking technologies including WAN, LAN, SD-WAN, and WiFi.
Experience managing or supporting 24x7 operational environments and major incident processes.
Proven people leadership skills, with the ability to coach, develop, and motivate technical teams across multiple locations.
Strong stakeholder management and relationship-building skills, with experience engaging senior customer contacts.
Confidence in presenting operational performance data and service reviews to customer audiences.
Experience using ITSM platforms, ideally ServiceNow, for incident, change, and service management.
ITIL Foundation certification (or working towards) and familiarity with CAB, RFC, and change governance processes would be advantageous.
What do we offer you?
25 days annual leave + birthday
Subsidised private medical insurance
5.1% matched pension contributions
Enhanced parental leave
Life assurance and Income protection
Share save and incentive plans
Electric Vehicle and Cycle scheme
Employee discounts
Volunteer day
A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you do not meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We are not looking to increase that network currently, so please do not send speculative CVs.
#LI-SM1
#LI-Hybrid

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Refine Your Search

information technology managers jobs in leeds, wyk

Service Desk Team Leader

IT Service Analyst

Service Desk Manager

Helpdesk Lead

Service Desk Team Leader

IT & Compliance Manager – POF – Counter Terrorism Policing North East

IT Service Delivery Manager

Service Delivery Manager- Telford or Worthing

Infrastructure and Cloud Services Manager

Head of Software Support

External Developer Support Manager

Course Leader - Digital and IT

Infrastructure Manager - West Yorkshire Pension Fund

IT Lead Business Analyst

IT Network Manager

Track Lead - ServiceNow, IT Service Management

Manager of Infrastructure, Security and Network Technologies

IT Project Manager

Procurement Manager (Digital & IT)

Senior IT Project Manager

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