Compliance & Partnerships Associate
Leeds Office - Full Time
Role Overview
The Compliance & Partnership Associate will support Zuno's operational compliance activities across its FCA-regulated services and partnerships.
Working closely with internal teams and external partners, the role will help ensure that regulatory requirements and partner policies are understood and followed, while supporting the delivery of positive customer outcomes.
This is a varied role that offers exposure to operational compliance, quality assurance, governance, partnership management and regulatory reporting. The successful candidate will work closely with colleagues across the business and external stakeholders, helping to identify risks, support improvements and embed good compliance practices as Zuno continues to grow.
Partnership & Principal Relationship Management
Support the day-to-day relationship between Zuno and key third-party partners.
Build positive working relationships with internal teams and external stakeholders.
Help ensure partner policies, procedures and regulatory requirements are communicated and embedded within relevant teams.
Coordinate governance meetings, actions and reporting requirements.
Support the escalation of conduct risks, incidents and emerging concerns in line with agreed processes.
Assist with preparing performance updates covering compliance, customer outcomes, quality assurance and operational risks.
Support audits, reviews and requests for regulatory information.
Compliance & Regulatory Oversight
Support day-to-day compliance activities across regulated sales and customer journeys.
Help monitor adherence to FCA requirements, including Consumer Duty, GDPR and Treating Customers Fairly.
Maintain compliance reporting, governance dashboards and management information.
Support investigations into customer complaints, conduct risks and potential customer detriment.
Track regulatory and compliance actions through to completion.
Quality Assurance & Sales Oversight
Support the delivery and ongoing development of the Quality Assurance framework across regulated sales activities.
Review customer interactions against approved sales processes and scripts.
Monitor QA findings, call quality, complaints and customer outcomes to identify trends and areas for improvement.
Work with operational teams to support improvements through feedback, coaching and process changes.
Assist with vulnerable customer monitoring and oversight.
Governance, Risk & Reporting
Support the preparation of operational compliance reporting across regulated activities.
Help maintain governance dashboards covering complaints, incidents, QA outcomes, Consumer Duty metrics and emerging risks.
Identify and escalate potential operational and regulatory risks.
Monitor and follow up on actions arising from audits, governance meetings and compliance reviews.
Continuous Improvement
Contribute ideas and support improvements across compliance, governance and operational processes.
Assist with the implementation of new regulatory requirements and internal processes.
Support reviews of sales journeys and customer communications.
Help identify ways to improve processes and efficiency while maintaining good customer outcomes and compliance standards.
Promote a culture of ownership, accountability and continuous learning.
Skills & Experience
Essential:
Some experience working within an FCA-regulated environment, or a strong interest in developing a career in compliance and regulation.
Understanding of, or willingness to learn about, Consumer Duty, conduct risk and customer outcomes.
Experience supporting compliance, quality assurance, governance or operational processes.
Strong organisational skills and attention to detail.
Ability to build positive working relationships with colleagues and external stakeholders.
Comfortable interpreting guidance and applying it to day-to-day operational activities.
Desirable:
Experience within Credit Broking or an understanding of FCA Appointed Representative models.
Experience producing reports, dashboards or management information.
Awareness of complaints, vulnerable customers or financial promotions.
Experience supporting audits, reviews or control processes.
Exposure to SOX controls and/or SOC 2 compliance.
Personal Attributes
Highly organised and proactive.
Keen to learn and develop within a compliance-focused role.
A strong communicator and relationship builder.
Detail-oriented with a practical and solutions-focused approach.
Confident raising questions or concerns when something doesn't look right.
Comfortable working in a fast-paced and evolving environment.
Passionate about doing the right thing for customers and supporting a positive compliance culture.
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers…
A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group
Benefits:
30 days annual leave + bank holidays
Private medical cover with Aviva
4 x salary Death in Service cover with Zurich
Paid 6 months maternity pay after a year of service
Paid paternity pay after a year of service
Salary sacrifice pension matched up to 6%
Ongoing training & development opportunities
Social events
After probationary period
