Technical support advisor Work, Jobs in Leeds, Wyk (with Salaries)

Technical Product Support Advisor
InfoTrack —Leeds
- £26,300 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Annual leave
- Flexitime
Quick apply
2d
Senior Technical Support Advisor
Brass Monkey Health —Wetherby
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Software troubleshooting
- Customer service
Quick apply
1d
Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
Customer Service Advisor
Keycare Limited —Shipley
- From £24,882 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Free parking
- Annual leave
Quick apply
Data Solutions Technical Advisor
Bank of England —Leeds
- Full-time
- Annual leave
Associate Director - FM Operational Readiness
Turner & Townsend —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
PFI Technical Officer
Leeds City Council —Leeds
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Contracts
- Communication skills
- Negotiation
- Annual leave
14d
Callout Advisor - Boilers & A/C
Zuno Tech Group —Leeds
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Regional EHS Advisor (Yorkshire / NE England)
VetPartners Limited —York
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Driving
- Travel
- Annual leave
- Employee discount
Quick apply
Sales Engineer - Civils And Drainage
Marshalls PLC —Leeds
- £32,000 - £38,000 a year
- Full-time
- Remote
- Sales
- Communication skills
- Employee discount
Quick apply
HSEQ Advisor
Apleona —Harrogate
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
Inbound Sales & Service Advisor
Clearanswer —Leeds
- £23,829 - £25,038 a year
- Full-time
- Sales
- Customer service
- In-person
HMYOI Wetherby - AUM : Business Community Engagement
Ministry of Justice —Wetherby
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Life insurance
Quick apply
9d
Environmental Advisor
Yorkshire Water —Bradford
- £33,638 - £42,047 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Flexible schedule
1d
SAP Order to Cash Specialist
Bakkavor —Leeds
- Computer Science
- Master's degree
- Bachelor's degree
- Employee discount
- Life insurance
Apprentice SHEQ Advisor
Equans —Wath upon Dearne
- Full-time
- Computer literacy
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
7d
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Account Manager (Cyber)
ARO —Leeds
- £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Analysis skills
- Employee assistance programme
Quick apply
7d
Aftersales Advisor (part time) (D)
BCA —Normanton
- £12.91 - £14.11 an hour
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
8d

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technical support advisor jobs near leeds, wyk

Technical Product Support Advisor

InfoTrack -
Leeds

Quick apply

Job details

Full-time
£26,300 a year
2 days ago

Benefits

Annual leave
Flexitime
Private medical insurance
Referral programme

Qualifications

SaaS
Communication skills
Time management

Full job description

Customer Support

Location: Leeds (Hybrid after probation)

Salary: £26,300

Do you enjoy solving problems and helping people get the most from technology?

Can you turn complex technical information into clear, practical support?

Our eCOS team supports clients and consumers using our digital onboarding solution, making sure questions and technical issues are handled quickly, clearly and professionally.

We're looking for an eCOS Support Consultant who takes ownership of queries, communicates confidently and delivers a high-quality support experience from the first point of contact.

About InfoTrack

InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.

As more clients use eCOS, responsive and knowledgeable support is essential. Our eCOS team helps users resolve issues quickly, understand the platform and get the best possible experience from the product.

What you’ll be doing

In this role, you will:

Act as a first-line support contact for clients and consumers using eCOS.
Provide technical assistance for incoming queries, with a focus on resolving issues at the first point of contact.
Triage, prioritise and escalate issues to the appropriate team, ensuring urgent queries are handled effectively.
Track resolutions and fixes, keeping clients and consumers updated until their query has been resolved.
Use effective troubleshooting techniques and product knowledge to identify issues and recommend practical solutions.
Explain complex technical information clearly to non-technical users and colleagues across the business.
Work closely with the eCOS Product and Support Manager to support the ongoing success and improvement of the product.

What we're looking for

Essential:

Strong verbal and written communication skills, with the ability to listen carefully and respond clearly.
A practical and analytical approach to troubleshooting, with the ability to reach clear and concise solutions.
The confidence to explain complex product information to consumers, clients, Account Management, Sales and other teams.
Strong prioritisation and time-management skills, with the ability to triage queries appropriately and efficiently.
Experience using software applications and the ability to distinguish product issues from user or application errors.
A proactive approach, with a strong sense of ownership and commitment to delivering excellent client service.

Desirable (but not essential):

Previous experience in a first-line support, software support or customer-facing technology role.
Experience using ticketing systems, documenting common issues or supporting a SaaS product.
Knowledge of conveyancing, digital onboarding or legal technology.

Working Hours

Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm initially, with opportunities for flexitime and hybrid working between home and our Woking office once probation is completed.

Salary and Progression

The salary for this role is competitive and will depend on your skills and experience.
You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression

Benefits and Rewards

At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.

You’ll benefit from:

25 days annual leave, plus bank holidays
Flexible working options, including hybrid working and flexitime after probation
Private health insurance, including dental, optical and hearing cashback
24/7 health advice line and access to virtual GP appointments
Enjoy freshly brewed hot drinks on us throughout the day, provided by our local coffee shop
Office snacks on us, including fruit, cold drinks and refreshments
Monthly team breakfasts and lunches
Recognition awards: £100 spot prizes for going above and beyond
“Work from anywhere” weeks: work remotely from a location of your choice
Recruitment referral bonus: earn up to £2,000 for successful referrals
Birthday and work anniversary gifts
Regular social events including summer and Christmas parties, hikes, pub quizzes and more

If you're looking to build your career in software support while working with modern technology and a supportive team, we'd love to hear from you.

If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at [email protected].

Quick apply

Refine Your Search

technical support advisor jobs in leeds, wyk

Technical Product Support Advisor

Senior Technical Support Advisor

Customer Contact Centre Advisor (Payments / Technical Support)

Customer Service Advisor

Data Solutions Technical Advisor

Associate Director - FM Operational Readiness

PFI Technical Officer

Callout Advisor - Boilers & A/C

Regional EHS Advisor (Yorkshire / NE England)

Sales Engineer - Civils And Drainage

HSEQ Advisor

Inbound Sales & Service Advisor

HMYOI Wetherby - AUM : Business Community Engagement

IT Field Engineer

Environmental Advisor

SAP Order to Cash Specialist

Apprentice SHEQ Advisor

Network Operations Engineer

Account Manager (Cyber)

Aftersales Advisor (part time) (D)

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