Customer & sales support team leader Work, Jobs in Leicester, Eng (with Salaries)

Retail Sales Leader - Leicester
Mood London —Leicester
- £30,000 - £60,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
Quick apply
2d
Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
14d
Customer & Sales Support Team Leader
Keystone Lintels —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
5d
Sales Team Lead - Loughborough, UK
Modern Milkman —Loughborough
- £32,000 - £55,000 a year
- Weekend availability
- Sales
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
8d
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
Replenishment Team Leader
Bestway Group —Leicester
- Full-time
- Customer service
- Warehouse experience
- Leadership
- Annual leave
Quick apply
Trainee Sales Manager
Signature Consulting Direct —Nottingham
- £32,000 - £35,000 a year
- Full-time
- Sales
- Public speaking
- In-person
Quick apply
Business Development Manager (BDM) - Market Harbourgh - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Market Harborough
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Sales & Service Team Leader
Gallagher —Rugby
- £32,000 - £37,000 a year
- Full-time
- Management
- Leadership
- Life insurance
- Referral programme
7d
Retail Sales Leader- Derby
Mood London —Derby
- £30,000 - £60,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
Quick apply
2d
Retail Sales Leader - Nottingham
Mood London —Nottingham
- £30,000 - £60,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
Quick apply
2d
Catering Team Leader
Bestway Group —Leicester
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Annual leave
Quick apply
Business Development Sales Support Manager
Maersk —Derby
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
10d
Trainee Real Estate/Community Associate
Celvista Limited —Leicester
- £26,436.80 a year
- Full-time
- Hospitality
- Microsoft Outlook
- Sales
- Free parking
- Annual leave
Quick apply
Reservations Agent
Compello —Leicester
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Work from home
- Referral programme
Quick apply
Team Leader
Reed In Partnership —Derby
- £33,750 - £41,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Flexible schedule
3d
Home Customer Service Advisor
NEXT —Leicester
- £13.29 an hour
- Weekend availability
- Customer service
- Computer skills
- Free parking
- Work from home
1d
Internal Sales Representative - Nuneaton
GRS Group —Nuneaton
- £23,000 - £27,000 a year
- Full-time
- CRM software
- Microsoft Office
- Communication skills
- Employee assistance programme
Quick apply
12d
Head of Projects & Production
Auto Rara —Derby
- £65,000 - £75,000 a year
- Full-time
- ERP systems
- Driving
- Travel
- Free parking
Quick apply
8d
General Manager
Benugo —Leicester
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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customer & sales support team leader jobs near leicester, eng

Retail Sales Leader - Leicester

Mood London -
Leicester

Quick apply

Job details

Permanent | Full-time
£30,000 - £60,000 a year
2 days ago

Benefits

Company events
Employee discount

Qualifications

Sales
Leadership

Full job description

Position Basics

Location: On-site retail kiosk - Leicester

Contract: Full-time, permanent

Reporting to: Head of Sales

Probation: 3 months (with extension to 6 months or confirmation, based on performance)

The Opportunity

Mood London is a fast-growing premium fragrance house with a clear ambition: to become the UK’s number one choice of fragrance for both men and women.

We are building a modern retail brand that blends premium product, confident selling, and strong commercial discipline. Today, our focus is on driving sales performance and building strong retail foundations. Over time, we will evolve into a more customer-centric, brand-led business with a broader portfolio and footprint.

As a Retail Sales Leader, you will take ownership of a high-visibility physical retail environment, leading a team on site, driving sales results, and representing the Mood London brand every day.

This is a hands-on leadership role: present on the floor, selling, coaching, and setting the standard.

Hitting the Ground Running

This role requires momentum from the outset.

From day one, you will be expected to:

Learn quickly and immerse yourself in our products, sales approach, and customer journey
Sell confidently on the floor alongside your team, demonstrating approach behaviour, pace, and energy throughout the trading day. You are expected to be hands on, leading the way on sales performance.
Build credibility and authority through presence, pace, and performance
Begin coaching and improving team performance in real time

You will be supported with structure and training, but this role suits someone comfortable learning fast, taking ownership early, and leading from the front.

Who This Role Is For

This role suits someone who:

Has experience leading a physical retail location with a team
Thrives in sales-led, target-driven environments
Enjoys being visible, active, and involved on the shop floor
Is confident coaching others and raising standards
Is resilient, adaptable, and positive during change
Takes pride in presentation, professionalism, and brand standards
Is ambitious and wants to grow with a scaling business

This role is not suited to managers who prefer office-based work, low-confrontation environments, or passive retail leadership.

Key Responsibilities & Accountabilities

As a Retail Sales Leader, you are responsible for the commercial performance, people leadership, operational standards, and brand representation of your location.

1. Sales Performance & Commercial Delivery

Deliver daily, weekly, and monthly sales targets
Create energy, urgency, and momentum on the floor
Translate targets into clear, numeric actions for each team member
Sell alongside the team when required
Adjust tactics in real time to protect performance
Execute product launches and key trading moments to target

2. Customer Experience & Sales Journey Execution

Deliver the Mood London customer and sales journeys consistently
Coach the team to sell with confidence, intent, and credibility
Own mystery shop results and NPS performance
Balance premium presentation with strong commercial focus

3. Operational Excellence, Control & Reporting

Maintain premium visual standards at all times
Ensure accurate stock control and compliant POS usage
Deliver zero stock loss
Deliver zero incorrect or inaccurate POS entries
Complete all daily operational routines, including check-ins
Report sales, KPIs, and performance accurately and on time to the wider business

4. People Leadership, Onboarding & Retention

Lead and assess all 2-day recruitment trials
Take full ownership of onboarding quality and early performance
Deliver and sign off the 4-week Foundation Training Programme
Ensure all employees with more than four weeks’ service pass the Mood Foundation Exam
Complete internal performance reviews accurately and on time
Retain and grow high-performing people. Quarterly team turnover is maintained below 10%.

5. Footfall Engagement & Opportunity Creation

Lead proactive engagement with passing footfall
Ensure the team actively participates during quieter trading periods
Drive participatory browsing rather than passive waiting, ensuring the kiosk environment remains active, engaging, and sales-focused throughout trading hours, and that passing footfall is disrupted
Identify local opportunities to increase visibility and engagement

6. Brand Representation & Culture Leadership

Act as a visible brand ambassador at all times
Set the standard in personal presentation and professionalism
Live and reinforce company values and culture
Set and enforce expectations around effort, professionalism, and selling behaviour, addressing issues immediately rather than allowing them to continue
Support the wider business as required, including flexibility across locations
Complete other reasonable requests aligned to company strategy

7. Product Knowledge & Credibility

Build strong product and fragrance knowledge
Be able to speak about fragrance at a technical level
Coach the team to sell with authority and confidence

What Success Looks Like

Sales targets are met consistently
The team is stable, engaged, and improving
New starters onboard effectively and stay
Operational and visual standards remain high
The team remains energetic and proactive during quieter periods
Customers receive a confident, premium experience
You grow with the business as Mood London evolves

Salary & Reward

This role offers a competitive basic salary with significant uncapped earning potential.

Basic salary: Competitive dependent on experience
Commission: Uncapped, performance-based
Earnings potential: High-performing Retail Sales Leaders can earn £60,000+ annually

Commission is a core part of the reward structure and reflects the sales-led nature of the role. Salary and reward are reviewed following probation, with progression linked to performance, capability, and contribution.

Job Types: Full-time, Permanent

Pay: £30,000.00-£60,000.00 per year

Benefits:

Company events
Employee discount

Ability to commute/relocate:

Leicester LE1 4JB: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer & sales support team leader jobs in leicester, eng

Retail Sales Leader - Leicester

Customer & Sales Support Team Leader

Customer & Sales Support Team Leader

Sales Team Lead - Loughborough, UK

Customer Service & Operations Manager

Replenishment Team Leader

Trainee Sales Manager

Business Development Manager (BDM) - Market Harbourgh - Circa 41k -Package 53k OTE Uncapped

Sales & Service Team Leader

Retail Sales Leader- Derby

Retail Sales Leader - Nottingham

Catering Team Leader

Business Development Sales Support Manager

Trainee Real Estate/Community Associate

Reservations Agent

Team Leader

Home Customer Service Advisor

Internal Sales Representative - Nuneaton

Head of Projects & Production

General Manager

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