Customer retentions Work, Jobs in Leicester, Eng (with Salaries)

IPS Employment Specialist (12 Month FTC)
AKG (UK) EMPLOYMENT LIMITED —Leicester
- Full-time
- Leadership
- Annual leave
Security Officer
Mitie —Leicester
Accreditation Officer (Fixed term maternity cover)
APIL —Nottingham
- £30,500 a year
- Temporary
- Hybrid work
- CRM software
- Customer service
- Databases
- Free parking
- Work from home
Quick apply
Sales Development Representative
Wilmington plc —Leicester
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Annual leave
- Employee discount
Customer Service Advisor
LKQ Corporation —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Account Manager
Safetykleen —Loughborough
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Trainee Real Estate/Community Associate
Celvista Limited —Leicester
- £26,436.80 a year
- Full-time
- Microsoft Outlook
- English
- Administrative experience
- Free parking
- Annual leave
Quick apply
8d
CRM Manager
Riviera Travel —Burton-On-Trent
- Up to £55,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
Business Development Manager
Welcomm Communications Ltd —Market Harborough
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Operations Manager
DPD Group UK —Leicester
- Weekend availability
- Team management
- Communication skills
- Free parking
Quick apply
1h
Internal Sales Representative
UCR Consultants Limited —City of Leicester
- From £26,000 a year
- Full-time
- CRM software
- Salesforce
- In-person
- Referral programme
Quick apply
3d
New Member & Sales Host
Virgin Active —Nottingham
- Weekend availability
- Hospitality
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
9d
Ocean Import Agent
Expeditors —Derby
- Full-time
- Customer service
- Writing skills
- English
- Employee stock purchase plan
Quick apply
Capital Account Manager
Steris —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
Catering Team Leader (P)
Bestway Group —Leicester
- Full-time
- Business development
- Analysis skills
- Leadership
- Annual leave
Quick apply
WAREHOUSE OPERATIVE (Permanent) – LUTTERWORTH DEPOT
CPG LOGISTICS —Lutterworth
- £27,144 a year
- Full-time
- Computer literacy
- Warehouse experience
- Computer skills
- Free parking
- Annual leave
Quick apply
6h
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
Credit Control Manager
Phenna Group —Leicester
- Full-time
- Spanish
- English
- Continuous improvement
Engagement and Retention Delivery Lead
Specsavers —Nottingham
- Up to £67,000 a year
- Full-time

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customer retentions jobs near leicester, eng

IPS Employment Specialist (12 Month FTC)

AKG (UK) EMPLOYMENT LIMITED
Leicester

Apply Now

Job details

Full-time | Fixed term contract

Benefits

Annual leave
Company pension

Qualifications

Supporting individuals in addiction recovery
Partnership building
Experience working with individuals with substance use disorders
Leadership

Full job description

JOB DESCRIPTION

Job Title: IPS Employment Specialist (12 Month Maternity Contract)

Location: Leicester City

Hours: 37.5 pw

Accountable To: Employment Specialist Team Lead

Background

Intuitive Thinking Skills place a high value on the life experiences of individuals, regardless of their backgrounds. As such, all roles within the organisation are primarily focussed on fostering these experiences, supporting employees to thrive in whatever sector they are working in.

This emphasis on the skills of our workforce is primary to all other activities, as without a relevantly skilled, empowered and highly motivated workforce we will fail to support the needs and aspirations of our customers.

Our IPS Service supports individuals facing drug and alcohol challenges to build a meaningful, sustainable positive future through integrating employment as a part of their recovery. We are committed to embedding the voices, expertise and leadership of people with living & lived experiences in everything we do, from service design to delivery and evaluation.

JOB PURPOSE

As an IPS Employment Specialist you will play a central role in ensuring people referred to our service receive high quality employment support through regular 1-2-1 support in the community. You will embed employment as apart of their recovery by working in partnership with the treatment team to ensure all individuals can access IPS employment support.

Job Summary

Under the supervision of the Senior Employment Specialist, manage a caseload of up to 25 people currently in community based treatment services for drug and/or alcohol dependency and who are unemployed, and who wish to secure paid employment.

Individual Placement and Support

Managing a caseload of c.25 people in drug and alcohol treatment services who wish to return to, or start, paid employment. Clients will be worked with for up to 9 months, plus up to 4 months of in-work support, as specified in the IPS-AD protocol.
Building effective working relationships with local employers, training providers to secure employment opportunities for people in community treatment for substance misuse, including ensuring the service is focused on accessing the hidden labour market.
Providing job development and job search activities directed toward positions that are individualized to the interests and uniqueness of the client, following the evidence-based principles and procedures of IPS supported employment.

Providing ongoing support according to both the employees and employers needs to enable people who have experienced dependency on drugs and/or alcohol retain employment once secured.
Promoting the profile of employment and working embedded within the clinical team to raise expectations around the ability of clients to attain paid work.
Overview of Main Responsibilities
To prepare individuals for employment through assessing each persons individual employment needs through vocational profiling, and then actively support them to achieve their employment goals, in partnership with the clinical team.

To promote the benefits of supporting clients to access employment within the clinical team and external employers, aiming to raise the profile of IPS services, and raise expectations around the ability of clients to access paid employment.

To work with client keyworkers and clinical staff, including through case conferencing, to ensure that clients receive appropriate support from everyone involved in their care during the return to work process.

To provide advice and support to employers, as agreed with the individual, which may include negotiating adjustments and on-going contact with supervisors to ensure job retention.

To assess individual support needs related to work which might typically include help with welfare benefits, travel to work, managing health at work etc.

To work flexibly on occasion as required by clients and employers, which may require some working out of normal office hours.
Key Relationships
- Organisation managers, human resources, clinical teams, user groups, VCS organisations, local colleges, local employment services, local employers and Jobcentre Plus.
Professional Development
To participate in your own IPS and management supervision, objective setting/appraisal, and personal development plan.
Policy and/or service development
To work with the local IPS Employment Specialist Team Lead and service management to ensure that vocational support services offered continue to develop effectively.

To participate in effective monitoring and evaluation systems in relation to the contract

Research and Development

To keep abreast of changing practice within IPS and vocational support more generally.

Who were looking for

We welcome people from a range of backgrounds and with all kinds of life experience, but heres what wed like you to have:

Experience or an understanding of working with people with drug and alcohol recovery support needs.
Experience of working with people on a one-to-one basis, offering motivation and support.
Empathy with those with drug and alcohol recovery support needs.
The ability to build good relationships with a range of different people, from referral partners/sources across a range of settings, employers and service users.
The ability to demonstrate considerable resilience and adaptability.
The ability to manage multiple tasks at once.
A passion for making a difference to peoples lives.

Annual Leave: 26 days paid holiday pa + bank holidays, rising to 28 days holiday + bank holidays with each full service year accrued

Additional Information:

Full training package provided
Auto-enrolment Pension
Generous Staff Benefit package

Intuitive Thinking Skills is committed to creating an inclusive and accessible recruitment process. We welcome applications from candidates with a range of backgrounds, experiences and working styles. Candidates are encouraged to let us know if they require any reasonable adjustments during the recruitment process.

Applicants do not need to meet every desirable criterion to apply; we are interested in relevant skills, potential and values alignment as well as direct experience.

Apply Now

Refine Your Search

customer retentions jobs in leicester, eng

IPS Employment Specialist (12 Month FTC)

Security Officer

Accreditation Officer (Fixed term maternity cover)

Sales Development Representative

Customer Service Advisor

Account Manager

Trainee Real Estate/Community Associate

CRM Manager

Business Development Manager

Operations Manager

Internal Sales Representative

New Member & Sales Host

Ocean Import Agent

Capital Account Manager

Catering Team Leader (P)

WAREHOUSE OPERATIVE (Permanent) – LUTTERWORTH DEPOT

Customer Success Manager

Head of Client Experience

Credit Control Manager

Engagement and Retention Delivery Lead

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