Highfields Medical Centre and its branch site located in Belgrave are looking to recruit two permanent full-time Patient Services Advisors (37.5 hours, job-share part-time will also be considered), to provide a friendly, confidential and professional service to our patients. We are a busy medical practice of two sites with a capitation of approx. 10,000 patients.
Do you have a passion for patient care? Are you professional and willing to go that extra step? Can you communicate effectively by telephone, face to face and in writing? Are you organised by nature? Are you looking for a challenging but rewarding role?
We are looking for a highly motivated, energetic and enthusiastic team member with excellent communication skills. Your ability to be proactive and experience of working in a customer care and administrative environment will deliver constantly improving levels of service. As a Patient Services Advisor, when dealing with the Public, you must be compassionate and discrete; with initiative to work effectively alone and efficiently as part of a team in a very busy, pressurized environment.
You will be required to work across both sites, shifts between 8am and 6.30pm Monday Wednesday and Friday, up until 8pm on Tuesday and Thursday & occasional Saturday’s.
You must have excellent IT skills and be a competent user of Word. Importantly, excellent communication and telephone skills coupled with previous reception and administrative skills and experience are essential along with an ability to prioritise and multitask.
Ideally, applicants will have experience of working with SystmOne (our GP clinical system).
Primary Care, within which General Practice sits, is evolving all the time and you must be able to demonstrate a commitment to cover all the multi-facet roles undertaken within a dedicated team, across both sites.
Salary will be dependent upon experience, you will automatically be enrolled in the NHS pension scheme.
Full training will be given to the right candidate along with a structured induction.
Please note we will communicate any interview/assessment arrangements with you via email so please check your email account on a regular basis after submitting your application. If you have not heard from us within 4 weeks of the closing date, you should assume that on this occasion you have been unsuccessful.
The closing date is Friday 31st July 2026. please apply online by submitting your CV and covering letter.
For further information please contact: Binal Patel, Practice Manager
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Types: Permanent, Part-time, Full-time
Pay: From £12.71 per hour
Experience:
- Customer Service, Administration, Receptionist: 1 year (required)
Work Location: In person
