Sap service delivery lead Work, Jobs in Leicester, Eng (with Salaries)

Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
12d
Supply Chain 3PL Key Account Lead
Aldi —Atherstone
- £37,545 - £43,840 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Sick pay
Digital Business Analyst
Cromwell Group —Leicester
- Full-time
- Hybrid work
- Sales
- Merchandising
- Data analysis skills
Business Partner Analytics - Technical Analyst
Aldi —Atherstone
- £55,125 - £63,500 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Sick pay
Growth & Capability Lead
Britvic Soft Drinks Ltd —Lutterworth
- Full-time
- Management
- Customer service
- ERP systems
- Employee discount
12d
Senior Programme Manager
RS Group —Corby
- Remote
- Management
- Project management
- Agile
Material Controller
First Fence —Swadlincote
- £40,000 - £42,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
- Annual leave
- Employee discount
Quick apply
Finance Director
Spire Healthcare —Leicester
- Full-time
- Hospital
- Microsoft Office
- Communication skills
- Annual leave
6d
ERP Modernisation Programme Director
RS Group —Corby
- Remote
- PMP
- Project management
- Travel
- Annual leave
- Employee assistance programme
Professional Services Manager - Finance Automation SaaS
Humnize —Derby
- Hybrid work
- Oracle
- Travel
Lead Informatica Developer
RS Group —Corby
- SQL
- Analysis skills
- APIs
Project Manager
Aqua Consultants —Coventry
- Full-time
- Remote
- CRM software
- Microsoft Office
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Electrical Reliability Technician
Mars —Melton Mowbray
- £39,300 - £44,300 a year
- Full-time
- Microsoft Excel
- Programmable logic controllers
- Free parking
- Annual leave
Delivery Assurance Field Engineer
Quest Global —Derby
- Full-time
- Hybrid work
- Up to 50% travel
- ERP systems
- English
Quick apply
Warehouse Controller
CEVALogistics —Kettering
- Full-time
- Management
- Supervising experience
- Organisational skills
- Annual leave
- Employee discount
11d
Integration Engineering Manager
RS Group —Corby
- Remote
- Salesforce
- Software development
- Leadership
Finance Project Manager
ALSTOM —Derby
- £55,000 - £60,000 a year
- Microsoft Excel
- Communication skills
- Annual leave
12d
HR Consultant (Contact Centre)
Select Engineering —Coventry
- £28.43 an hour
- Call to connect
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Content Design Lead
The Watches of Switzerland Group —Carlton
- Mentoring
- Organisational skills
- Leadership
- Employee assistance programme
3d
Reliability Engineer
Britvic Soft Drinks Ltd —Rugby
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount

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sap service delivery lead jobs near leicester, eng

Customer Service & Operations Manager

Soane Britain
Thurmaston

Apply Now

Job details

Full-time
12 days ago

Qualifications

Hospitality
Microsoft Excel
Sales
Customer service
ERP systems
Microsoft Office
Zendesk
B2B
B2B sales
Organisational skills
SAP ERP
Leadership
Communication skills

Full job description

Company Overview

With an uncompromising commitment to British manufacturing, Soane Britain’s mission is to design and make enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the finest craftspeople in Britain. Soane combines responsibly sourced, high-quality materials and superb workmanship to ensure our designs endure for generations.

Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London and New York.

For more information, please visit www.soane.com or join our social media platforms Pinterest and Instagram.

Role Overview

This senior leadership role offers an exciting opportunity to lead and shape the future Client Services function at Soane Britain.

Reporting to the UK & Export Sales Director, you will be responsible for leading the Client Services teams across Furniture & Lighting and Fabrics & Wallpaper, ensuring the delivery of an exceptional client experience whilst driving operational excellence across the business.

You will work closely with Client Development, Manufacturing, Product, Logistics and Finance to ensure a seamless journey from initial enquiry through to delivery and aftercare.

As the business continues to grow, the role will play a key part in improving processes, supporting systems development, implementing SAP, and creating a scalable Client Services function capable of supporting future growth.

We are looking for a confident, analytical and commercially minded leader who enjoys building high-performing teams, driving change and delivering exceptional service standards.

Purpose of the Position

This role forms part of the Commercial Leadership Team and is responsible for the strategic direction, performance and continuous improvement of the Client Services function.

You will lead teams based in London and Leicester, creating a culture of accountability, collaboration and service excellence.

Working closely with the UK & Export Sales Director, your focus will be to ensure the Client Services function is structured, resourced and equipped to support continued business growth whilst maintaining the high-touch service levels expected by Soane clients.

Offering fabrics, wallpapers, furniture, lighting, bespoke and commercial capabilities, our business is complex and highly rewarding. The Client Services function acts as the operational backbone of the sales process, supporting activities ranging from quoting and order processing through to logistics coordination, aftercare and client communication. The role is responsible for ensuring consistency, efficiency and service excellence across all territories and product categories.

The role will be responsible for developing a scalable operating model, supporting future systems implementation and ensuring the business continues to deliver a seamless client experience across all territories and product categories.

Key Skills & Competencies

Leadership & Team Development

Lead, coach and develop high-performing teams.
Establish clear accountability, objectives and performance standards.
Support succession planning and career development.
Create a collaborative and results-focused culture.

Operational Excellence & Continuous Improvement

Drive process improvement and operational efficiency.
Identify opportunities to reduce friction and improve workflows.
Develop scalable processes to support business growth.
Ensure consistency across territories and product categories.

Systems, Data & Performance

Lead Client Services involvement in SAP implementation and future systems development.
Use data and operational insights to improve performance.
Own KPI reporting and service performance metrics.
Drive adoption of systems, tools and best practice.

Commercial & Strategic Leadership

Support business growth through effective resource planning.
Balance client experience with operational efficiency.
Contribute to wider commercial and operational planning.
Identify opportunities to improve service, scalability and performance.

Stakeholder Management

Build strong relationships across Client Development, Manufacturing, Logistics, Product and Finance.
Act as a key liaison between commercial and operational teams.
Support effective cross-functional decision making.
Communicate confidently with stakeholders at all levels.

Leadership Style

Productive, values-driven and low ego.
Strong organisational and communication skills.
Comfortable leading through change.
Able to balance strategic thinking with practical execution.

Experience & Skills Required

Minimum 5 years' experience leading customer service, client services, sales operations or operational support teams within a complex B2B environment.
Experience managing and developing multi-site teams.
Ideally from the interiors, luxury goods, hospitality or related sectors.
Proven experience delivering operational improvement and managing change.
Strong stakeholder management and communication skills.
Able to demonstrate leadership that has inspired team success and operational excellence.
Strong references required.
Confident using Microsoft Office, particularly Excel
Experience working with Zendesk ticketing system favourable
SAP implementation or ERP experience highly desirable.
Additional languages advantageous.

Apply Now

Refine Your Search

sap service delivery lead jobs in leicester, eng

Customer Service & Operations Manager

Supply Chain 3PL Key Account Lead

Digital Business Analyst

Business Partner Analytics - Technical Analyst

Growth & Capability Lead

Senior Programme Manager

Material Controller

Finance Director

ERP Modernisation Programme Director

Professional Services Manager - Finance Automation SaaS

Lead Informatica Developer

Project Manager

Electrical Reliability Technician

Delivery Assurance Field Engineer

Warehouse Controller

Integration Engineering Manager

Finance Project Manager

HR Consultant (Contact Centre)

Content Design Lead

Reliability Engineer

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