Service delivery officer Work, Jobs in Leicester, Eng (with Salaries)

Security Officer 44.33hrs - Highcross Leicester
Savills Management Resources —Leicester
- £13.61 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Patient Transport Liaison Officer
EMED Group —Leicester
- £13.71 an hour
- Full-time
- Hospital
- Travel
- Patient care
- Annual leave
- Employee assistance programme
Quick apply
8d
Operational Support Grade - HMP Leicester (Prison Support Role)
Ministry of Justice —Leicester
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
Site Service Officer (Caretaker)
Transforming Lives Educational Trust —Rugby
- £26,403 - £28,142 a year
- Full-time
- Schematics
- Maintenance
- Programmable logic controllers
- Free parking
- Health & wellbeing programme
Quick apply
Premises Officer
Leicestershire County Council —Leicester
- £25,191 - £25,590 a year
- Full-time
- Hybrid work
- Maintenance
- IT
- Communication skills
- Flexible schedule
Housing Standards Officer L235
Charnwood Borough Council —Charnwood
- £35,412 - £37,280 a year
- Full-time
- Free parking
- Annual leave
9d
Prison Support Officer - Operations
Serco Group —Leicester
- From £26,510 a year
- Full-time
- English
- Free parking
- Employee discount
Information Advice and Guidance Officer
Leicester City Council —Leicester
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
10d
Officer (Reliability Systems - 12 Month Fixed Term)
NEBOSH —Leicester
- £28,497 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
12d
Operational Support Grade - HMP Stocken (Prison Support Role)
Ministry of Justice —Melton Mowbray
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Centre Support Assistant - Blaby, Oadby & Wigston
Leicestershire County Council —Wigston Magna
- £25,995 - £26,409 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
- Flexible schedule
3d
Housing Accommodation Coordinator
Blaby District Council —Narborough
- £26,403 - £28,598 a year
- Full-time
- Customer service
- Administrative experience
- Free parking
11d
Quality and Compliance Officer
Your Health Limited —Swadlincote
- £40,000 - £45,000 a year
- Part-time
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
FM Technical Officer
Leicester City Council —Leicester
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Maintenance
- Analysis skills
- Travel
- Annual leave
- Work from home
Resident Liaison Officer
Lawtech Group —Leicester
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Operational Support Officer
HM Courts and Tribunals Service —Nottingham
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
10d
Neighbourhood Officer
Derby City Council —Derby
- £37,280 - £39,862 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
4d
Executive Officer to the Corporate Leadership Team
Nottinghamshire County Council —Nottingham
- Full-time
- Microsoft Office
- Accounting
- IT
12d
Lead Virtual School Officer
Leicester City Council —Leicester
- £42,839 - £46,142 a year
- Weekend availability
- Hybrid work
- Travel
- Leadership
- School
1d
Nights Security Officer
InPost UK —Lutterworth
- £28,981.68 a year
- Night shift
- Microsoft Excel
- IT
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply

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service delivery officer jobs near leicester, eng

Security Officer 44.33hrs - Highcross Leicester

Savills Management Resources -
Leicester

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Job details

£13.61 an hour

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
SIA
Communication skills

Full job description

Purpose of the Role

As a Security Officer at Highcross, you will play an integral role in ensuring that consistently high standards of security, safety and customer service are delivered at all time to visitors, colleagues, retailers and visiting contractors. You will assist with the smooth running of the shopping centre and assist in any emergency situation which may occur. This involves providing visible security cover to the centre, handling enquiries and customer concerns, working in the control room, monitoring CCTV (once suitably trained and licensed) and controlling contractors and deliveries to the site.

Key Responsibilities

Main Duties - Security

To work the hours and shifts in accordance with conditions of employment.
To undertake regular patrols of the Centre as instructed by Centre Management.
To carry out duties in accordance with Assignment Instructions issued by Centre Management.
To comply fully with the Health and Safety Policy of the centre.
To ensure that the requirements of the Fire Regulations are strictly complied with at all times
Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies.

Ensure that all incidents are attended promptly, reported and logged in line with Highcross policies.
Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
Ensure that the centre is a safe and pleasant environment.
To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
Report any event that may be detrimental to the fulfilment of the provision of security on site to the Security Operations Manager / Security Manager.
Support the Security Manager with any internal / external audits in line with company policies and procedures.
Undertake any other reasonable duties as required to meet the needs of the business.

Main Duties – Customer Service

To assist with enquiries from visitors and occupiers, supporting the customer service desk when required.
To have the customer’s welfare and visiting experience at the forefront of your mind, ensuring that you provide the best customer service at all times.
Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
To ensure that occupiers are treated with respect and courtesy and that a professional working relationship is maintained.
Continuously look for opportunities to be of assistance to visitors to the buildings proactively offering assistance wherever opportunities arise.
Undertake any training, as and when required.
Act as a Brand Ambassador for Highcross at all times

Control Room

Responsible for the ‘live’ operation of the Control Room by managing the essential functions of:

Proactively monitor activities in both public and landlord areas as part of public safety duties such as detection of intruders, vehicle protection and site security.
Ensure a full and comprehensive understanding of all emergency procedures with the ability to prioritise during emergency situations and support management as required.
Ensure that all records and documented or recorded evidence is handled professionally and in accordance with data protection requirements.
Monitoring the flow of traffic in and out of the centres’ car parks.
Proactively assisting customers within the car park environment.
Assist with updating Control Room records as and when required.
Assist in issuing radios and keys to centre personnel and contractor visitor ID/passes, permits and keys.
Ensure all control room equipment including life safety systems is operational and any faults are reported in line with Highcross policy.

Further

Ensure all security activities are carried out adhering to the requirements of the SIA, both criminal and civil law and in compliance to Highcross policies and procedures
Ensure the control of access to and movement of persons and vehicles within all secure areas of the centre including service areas and car parks.
Take responsibility for effective radio traffic to maintain professional communications.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

Experience in the provision of security services in a busy environment visited by members of the public.
Ability to always demonstrate good levels of customer service.
Ability to work on own initiative and deal with demanding situations.
Honest and reliable work ethic.
Willingness to partake in on-site training for emergency procedures.
Excellent organizational, interpersonal and communication skills.
Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
Willingness to undertake additional training and career development.
Well presented.
Accurate record keeping with good attention to detail.
Good verbal and written skills.

Desirable

Operational experience within a retailing environment.

Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
Basic knowledge of H&S legislation.
Strong customer service skills.
Hold a valid SIA Door Supervisor Licence.
Hold a CCTV Licence.
Ability to remain calm under pressure.

Working Hours - 44.33 hours per week, 4 on 2 off, 07:00-16:00 / 12:00-22:00

Salary - £13.61ph

#LI-DNI

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

service delivery officer jobs in leicester, eng

Security Officer 44.33hrs - Highcross Leicester

Patient Transport Liaison Officer

Operational Support Grade - HMP Leicester (Prison Support Role)

Site Service Officer (Caretaker)

Premises Officer

Housing Standards Officer L235

Prison Support Officer - Operations

Information Advice and Guidance Officer

Officer (Reliability Systems - 12 Month Fixed Term)

Operational Support Grade - HMP Stocken (Prison Support Role)

Centre Support Assistant - Blaby, Oadby & Wigston

Housing Accommodation Coordinator

Quality and Compliance Officer

FM Technical Officer

Resident Liaison Officer

Operational Support Officer

Neighbourhood Officer

Executive Officer to the Corporate Leadership Team

Lead Virtual School Officer

Nights Security Officer

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