Complaints manager Work, Jobs in Leicestershire (with Salaries)

Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities
Well Pharmacy —City of Leicester
- Continuous improvement
- Recruiting
- Budgeting
Customer Relations Manager
Taylor Wimpey —Leicester
- Weekend availability
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
5d
Deputy Manager
We Change Lives —Leicester
- £41,999 - £42,000 a year
- Team management
Quick apply
Customer Care and Planning Manager
Effective Energy Group —Leicester
- Continuous improvement
- Team management
- Leadership
Quick apply
Area Operations Manager
Well Pharmacy —Nottingham
- Sales
- Analysis skills
- Recruiting
Operations Manager
ASDA —Leicester
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
10d
Home Customer Service Advisor
NEXT —Leicester
- £13.29 an hour
- Part-time
- Computer literacy
- Computer skills
- Free parking
- Employee discount
8d
Customer Service Manager - Furniture and Lighting
Soane Britain —Belgrave
- Full-time
- Continuous improvement
- Training & development
- Leadership
11d
Area Retail Manager Leicester
Motor Fuel Group —Leicester
- £38,000 - £42,000 a year
- Full-time
- Sales
- Merchandising
- Contracts
Quick apply
Operations Manager
Long Lane Surgery —Coalville
- £33,000 - £36,000 a year
- Full-time
- Supervising experience
- Project management
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Accommodation Manager
MILLSTONE PLACE —Leicester
- £28,000 a year
- Weekend availability
- Management
- Microsoft Office
- In-person
Quick apply
Commercial and Customer Experience Manager
The Core at Corby Cube —Corby
- £36,500 a year
- Weekend availability
- Bar
- Management
- Business development
- Flexible schedule
Quick apply
10d
Wellbeing Coordinator
Ministry of Justice —Nottingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
8d
Compliance Manager
Hovis Bakery —Nottingham
- Analysis skills
- Bakery
- Continuous improvement
Assistant Controller – HMP Fosse Way
Ministry of Justice —Wigston Magna
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- PMP
- Research
- Presentation skills
- Annual leave
9d
Capital Account Manager
Steris —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
American Diner Restaurant Manager (3 Days Off Per Week)
1950's American Diner Ltd —Swadlincote
- Up to £45,000 a year
- Full-time
- Supervising experience
- Recruiting
- Cleaning
- Free parking
- Employee discount
Quick apply
12d
Approved Premises Manager (SPO) - Trent House (Full-time)
HM Prison & Probation Service —Nottingham
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
4d
Housing Services Administrator
Anchor —Leicester
- Up to £28,200 a year
- Employee discount
8d
Transport Shift Manager
Kuehne+Nagel —Kegworth
- Computer literacy
- Continuous improvement
- Organisational skills
- Employee discount
- Referral programme

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Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities

Well Pharmacy -
City of Leicester

Apply Now

Job details

Qualifications

Succession planning
Operations management
Stakeholder liaison
Coaching
Performance management
Continuous improvement
Recruiting
Operational strategy development
Budgeting
Training & development
Networking
Team motivation leadership
Communication skills
Community pharmacy

Full job description

Overview of the role

Purpose:

As Regional Operations Manager you will optimise the financial performance of the Region. You’ll recruit and grow High Performance Teams based on fair and consistent performance management through to ensuring patient safety, quality and standards are delivered across the Region.

Scope:

This role reports directly to the Head of Operations North and will be responsible for:

Driving Results

Line manage the Area Operations Managers and the key strategic pharmacies within the region
Provide clarity & purpose to the Area Operations Managers and across the Region to deliver the business goals
Ensure all Pharmacies have robust Business Plans to deliver annual regional contribution budget
Use available data and tools to diagnose, analyse & formulate plans to drive profitable growth of Rx, services, OTC & convenience and to deliver against budgets
Communicate in an effective & consistent way, ensuring that everyone on the Region has Clarity, Focus & Accountability
Deliver payroll spend & hours and all other costs are within budget
Deliver excellent Retail and efficient operational Standards across the Region

High Performance Team

Build highly capable, engaged and diverse teams through leading a performance-led culture
Actively ensure engagement with all learning & development opportunities across their Region
Effectively coach Area Operations Managers, Pharmacy Managers and their teams, flexing leadership style as required
Foster an “own business” mentality in all of their teams whilst operating within the agreed corporate framework
Develop an effective succession plan which deals with underperformance whilst providing opportunity for talent
Actively look for opportunities to recognise & reward success across the Region & wider Operations team
Ensure completion of all mandatory training within the required timeframe to deliver competence
Contribute to the effective working of the wider Operations team: sharing best practise & supporting colleagues

Patient Safety, Quality and Standards

Ensure the delivery of regulatory, professional and NHS standards
Develop a culture of continual improvement in the Region
Ownership of serious patient safety incidents and complaints

General

Lead our ‘Delivering Well’ strategy through alignment of Regional Business Plans to corporate strategy
Ensure the delivery of Customer, People & Compliance measures through focus on ‘Performance-on-a-Page’
Develop and maintain a comprehensive understanding of Community Pharmacy and factors influencing the market (local and national)
Monitor competitor activity
Ensure the delivery of business case for all investment projects
Ensure legal and operational compliance
Participate in or contribute to other projects & activities as required by the business

Knowledge, Skills and Experience

Significant experience of field/ multi-site management
Understanding of the pharmacy market & profession (desirable)
Excellent leadership competence, demonstrates a wide range of skills
Excellent communication skills - describes our Mission, Vision & Target in a clear & compelling way
Strong planning and organisational ability – able to manage conflicting priorities
Brand Ambassador who develops & maintains highly effective relationships with external stakeholders
Excellent networks through building relationships based on mutual trust

How to apply:

You will need to submit your CV and a covering letter as 1 document when applying.

Within your covering letter please detail the reason for your application.

We reserve the right to close this vacancy in advance of the closing date.

The Ideal Candidate

Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a flexible position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.

About The Company

For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

‘Together we make a difference’

Apply Now

Refine Your Search

complaints manager jobs in leicestershire

Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities

Customer Relations Manager

Deputy Manager

Customer Care and Planning Manager

Area Operations Manager

Operations Manager

Home Customer Service Advisor

Customer Service Manager - Furniture and Lighting

Area Retail Manager Leicester

Operations Manager

Accommodation Manager

Commercial and Customer Experience Manager

Wellbeing Coordinator

Compliance Manager

Assistant Controller – HMP Fosse Way

Capital Account Manager

American Diner Restaurant Manager (3 Days Off Per Week)

Approved Premises Manager (SPO) - Trent House (Full-time)

Housing Services Administrator

Transport Shift Manager

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