Desk team leader Work, Jobs in Linlithgow, Wln (with Salaries)

L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Customer Service Team Leader
William Hill —Stirling
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Recruitment and Admissions Administrator (Permanent)
Edinburgh College —Edinburgh
- £28,726 - £30,162 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Warehouse Operations Supervisor
Enviroclean Global Ltd —Grangemouth
- From £30,000 a year
- Full-time
- ERP systems
- Driving
- Organisational skills
Quick apply
5d
Customer Service Advisor
Etex Group —Stirling
- Customer service
- ERP systems
- Microsoft Office
Front of House Manager
Bannatyne —Livingston
- £13.60 an hour
- Weekend availability
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Transaction Manager
Grange - Edinburgh Aston Martin & Rolls Royce —Inverleith
- Up to £70,000 a year
- Full-time
- Basic maths
- Financial services
- In-person
- Annual leave
- Employee discount
Quick apply
EUC Engineer
CGI —Edinburgh
- Full-time
- Customer service
- Windows
- Communication skills
Quick apply
Specialist Advisor – Energy
Scottish Environment Protection Agency —Holytown
- £48,026 - £53,056 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
12d
Senior Policy Adviser
Ministry of Justice —Edinburgh
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
3d
Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Azure
- Customer service
- Mentoring
- Annual leave
Quick apply
Lead Specialist Advisor
Scottish Environment Protection Agency —Holytown
- £59,118 - £65,311 a year
- Full-time
- Analysis skills
- Project management
- Leadership
- Annual leave
11d
Scientist (Hydrologist) - Water Resources
Scottish Environment Protection Agency —Edinburgh
- £39,725 - £43,887 a year
- Full-time
- Driving
- Annual leave
- Employee discount
8d
Technical Services Manager - Electrical
Equans —Kirkcaldy
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
- Employee assistance programme
Sebastian Aldridge
Vosa TechnoVosa Technology Solutions Ltdlogy Solutions Ltd —Bellshill
- £44,000 - £72,000 a month
- Full-time
- Presentation skills
- Contracts
- IT
Quick apply
7d
Service Team Leader
Morrisons —Kirkcaldy
- Annual leave
- Employee discount
Quick apply
12d
Chief of Staff to the Head of the Scotland Office and Strategy Advisor to the Secretary of State
Ministry of Justice —Edinburgh
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
13d
Test Technician
Raytheon —Glenrothes
- Full-time
- Hybrid work
- School
- Relocation assistance
- Sick pay
Senior Analyst, Procurement
Raytheon —Glenrothes
- Full-time
- Hybrid work
- Project management
- Negotiation
- Sick pay

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L1 Service Desk Team Leader

XMA -
Livingston

Apply Now

Job details

Permanent | Full-time
£28,000 - £32,000 a year

Benefits

Company pension
Discounted gym membership
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Team management
ServiceNow
IT
Help desk

Full job description

Location: Livingston

SALARY: £28,000 - £32,000 per annum

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills?

If you answered yes to any of the above, we may have the role for you!

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.

LOCATION : Livingston - Hybrid

JOB SPECIFICATION:
You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk
Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email
1-2-1s and coaching plans within your team, plus the delivery of performance reviews
Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.

This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.

REQUIREMENTS:
Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment
Confident delivering customer service and dealing with clients both by phone or email
A keen interest in IT or experience managing a helpdesk team

We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is [email protected], we will be happy to action your requests.

KEYWORDS : 1 st Line IT Support, 1 st Line, 1 st Line Team Leader, 1 st Line IT Support Team Leader, Technical Analyst Team Lead, 1 st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1 st Level Team Leader, 1 st Level Technical Analyst Team Leader

Apply Now

Refine Your Search

desk team leader jobs in linlithgow, wln

L1 Service Desk Team Leader

Helpdesk Team Leader

Customer Service Team Leader

Recruitment and Admissions Administrator (Permanent)

Warehouse Operations Supervisor

Customer Service Advisor

Front of House Manager

Transaction Manager

EUC Engineer

Specialist Advisor – Energy

Senior Policy Adviser

Service Manager - Managed Services

Lead Specialist Advisor

Scientist (Hydrologist) - Water Resources

Technical Services Manager - Electrical

Sebastian Aldridge

Service Team Leader

Chief of Staff to the Head of the Scotland Office and Strategy Advisor to the Secretary of State

Test Technician

Senior Analyst, Procurement

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