Customer care team leader Work, Jobs in Lisburn District, Ant (with Salaries)

Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Customer service
- Microsoft Office
- Team management
- Work from home
- Referral programme
Lead Receptionist
Bupa Dental Care —Belfast
- Front desk
- In-person
- Leadership
- Employee assistance programme
- Employee discount
11d
TEAM MANAGER
Primark —Belfast
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
Team Leader/Supervisor
Lislea Retail Limited/Maxol Spar Fortwilliam —Belfast
- £13.50 - £14.00 an hour
- Full-time
- Management
- Merchandising
- Administrative experience
Quick apply
Sales Team Leader
LKQ Corporation —Belfast
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
L'Oréal Luxe Multi-Brand Team Manager, Boots Bangor (22.5 Hours)
l'Oréal —Belfast
- Part-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Team Leader - Ballyhackamore
Henderson Group —Belfast
- £14.63 an hour
- Weekend availability
- Leadership
- School
- Employee assistance programme
- Employee discount
People & Service Team Leader
River Island —Belfast
- Part-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Team Leader - Ballygowan
Henderson Group —Newtownards
- £14.63 an hour
- Weekend availability
- Leadership
- School
- Employee assistance programme
- Employee discount
Team Leader - Cohannon
Henderson Group —Dungannon
- £14.63 an hour
- Full-time
- Management
- Leadership
- School
- Employee assistance programme
- Employee discount
Team Leader - Hightrees
Henderson Group —Donaghadee
- £14.63 an hour
- Part-time
- Leadership
- School
- Employee assistance programme
- Employee discount
12d
Retail Store Supervisor/Team Leader
Mamas & Papas —Belfast
- Full-time
- Sales
- Supervising experience
- IT
- Employee discount
Quick apply
10d
Store Operations Team Leader
Dunelm —Craigavon
- £14.76 an hour
- Management
Coffee Shop Team Leader
Dunelm —Craigavon
- £13.85 - £14.41 an hour
- Overtime
- Customer service
- Driving
- Café
Team Leader - Belfast, Dundonald & Holywood Area
Henderson Group —Belfast
- £14.63 an hour
- Weekend availability
- Leadership
- School
- Employee assistance programme
- Employee discount
Team Leader
Mountain Warehouse —Belfast
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Stock and Delivery Team Leader
Dunelm —Craigavon
- £13.85 - £14.41 an hour
- Overtime
Team Leader - Moat Street
Henderson Group —Donaghadee
- £14.63 an hour
- Weekend availability
- Leadership
- School
- Employee assistance programme
- Employee discount
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Antrim
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
L'Oréal Luxe Multi-Brand Team Manager, House of Fraser Belfast (37.5 Hours)
l'Oréal —Belfast
- Full-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply

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Team Leader - Customer Service

Teleperformance -
Newry

Apply Now

Job details

Full-time
£27,135.99 a year

Benefits

Cycle to work scheme
Company pension
Work from home
Referral programme

Qualifications

Customer service
Microsoft Office
Team management
Driving
IT
Communication skills
Time management

Full job description

Overview:

Team Leader

Location: Newry (Granite Exchange) Northern Ireland
Hybrid 50% WFH / 50% Onsite. We're flexible on the days you chose to come to the office.

Hours: Monday to Friday 09:00 – 18:00 & 40 hours per week

Contract: Permanent

Salary: £27135.99

Great Benefits including internal career progression

Role Overview

As a Customer Service Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required.

Duties:

Ability to operate effectively in a fast-paced environment with constantly changing priorities
Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals.
Evaluate relevant performance reports (day/week/month)
Spend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling
Positively and proactively manage all performance, attendance and Key Performance Indicators
Act as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values
Effectively handle difficult conversations and potential conflict situations as required.
Become a knowledge expert in terms of the client’s products and services
Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance
Comply with the Company’s policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Become an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures
Proven ability to communicate and manage client comms

Candidate Requirements

We are looking for the following skills and attributes:

At least 6 months experience in Team Management
Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels
Proven ability to communicate and manage client comms
Knowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms.
Proven track record of time management skills
Demonstrable experience of managing multiple workflows
Strong verbal and written skills with the ability to show accuracy and attention to detail
Problem solving and strong communications skills
Professional and friendly personality
Customer Service experience
Contact Centre experience
Proven experience of managing teams and achieving targets
High levels of resilience and patience
Able to take ownership of situations with a positive, can-do attitude
Able to work within a fast paced, engaging environment
Excellent communication skills (oral & written)
Ability to relate to others in a positive manner and build strong working relationships.
Able to manage priorities and multiple demands while displaying resilience.
Proven experience of working to targets and driving performance
IT literate and competent using Microsoft office

What you get from us

Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

#LI-CW1

Apply Now

Refine Your Search

customer care team leader jobs in lisburn district, ant

Team Leader - Customer Service

Lead Receptionist

TEAM MANAGER

Team Leader/Supervisor

Sales Team Leader

L'Oréal Luxe Multi-Brand Team Manager, Boots Bangor (22.5 Hours)

Team Leader - Ballyhackamore

People & Service Team Leader

Team Leader - Ballygowan

Team Leader - Cohannon

Team Leader - Hightrees

Retail Store Supervisor/Team Leader

Store Operations Team Leader

Coffee Shop Team Leader

Team Leader - Belfast, Dundonald & Holywood Area

Team Leader

Stock and Delivery Team Leader

Team Leader - Moat Street

UK Team Leader (Chain 1 & 5)

L'Oréal Luxe Multi-Brand Team Manager, House of Fraser Belfast (37.5 Hours)

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