It manager Work, Jobs in Little Budworth, Chs (with Salaries)

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IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
LCO EPR Expansion Digital IT Support Manager
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- University
- Driving
- Travel
13d
IT Project Manager
SunbeltRentals —Birchwood
- Hybrid work
- Azure
- PMP
- Salesforce
- Employee assistance programme
Quick apply
Business Development Manager - IT Managed Services
Ricoh —Warrington
- Sales
- Microsoft Office
- Organisational skills
Infrastructure Manager
Alder Hey Children's NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Full-time
- Azure
- Windows
4h
IT Engineering Manager
bet365 —Stoke-on-Trent
- Full-time
- IT
Quick apply
IT Business Applications (ERP) Manager
INEOS Group —Runcorn
- Full-time
- Management
- Project management
- IT
Senior Technology Operations Manager
Direction Technology & Digital Solutions Ltd —Manchester Central
- £26,935.25 - £60,983.67 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
9d
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
9d
Major Incident Manager Lead
Capgemini —Manchester
- Hybrid work
- AWS
- Communication skills
Head of Information Security & IT Risk
Bibby Financial Services —Salford
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- IT
- Leadership
Quick apply
Senior Manager, AI Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Azure
- Computer Science
- DevOps
Lead IT Security Analyst
Culina Group —Warrington
- Full-time
- Continuous improvement
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Security Manager
Public Sector Resourcing —Warrington
- Full-time
- Hybrid work
- Azure
7d
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
IT Support Lead
Stockport Homes Group —Stockport
- £34,434 - £39,152 a year
- Full-time
- Customer service
- IT
- Leadership
6d
Head of Software Support
System C —Liverpool
- Full-time
- Continuous improvement
- IT
- AI
6d
Group IT AI Lead
USS —Liverpool
- Hybrid work
- Azure
- SharePoint
- AI
- Annual leave
Service and Operations Manager
Barclays —Knutsford
- IT
- AI
13d

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IT Service Delivery Manager

Custodia -
Knutsford

Apply Now

Job details

£40,000 a year

Benefits

Free parking
On-site gym
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

ITIL
IT
Communication skills

Full job description

IT Service Delivery Manager

Reporting to: Ops Manager
Location: Knutsford - Office based

Salary: £40k per annum

Role Summary

The Service Delivery Manager is responsible for overseeing the delivery, performance, and continuous improvement of Custodias internal IT systems, tools, and outsourced technology services. This role ensures that internal technology infrastructure supports operational efficiency, scalability, and compliance across the business. Acting as the primary point of accountability for internal IT service management and vendor oversight, the individual will work closely with department heads, outsourced partners, and executive leadership to ensure technology services meet business needs and compliance requirements.

Key Responsibilities

Internal IT Systems Oversight
- Own the performance and lifecycle management of Custodias internal IT systems, platforms, and productivity tools.
- Ensure systems are reliable, secure, and aligned with business priorities and compliance mandates (e.g., ISO 27001, SOC 2 Type 2).
Outsourced Technology Vendor Management
- Manage relationships with third-party vendors and MSPs responsible for supporting Custodia's internal IT services and infrastructure.
- Oversee and actively manage all aspects of contracts with internal IT outsourcing partners, including negotiation of terms, diligent monitoring of compliance, and proactive resolution of any contractual issues or disputes.
- Ensure service levels are met and support contracts are actively monitored, evaluated, and renewed or adjusted as needed.
- Lead vendor performance reviews and enforce service delivery and escalation protocols.
Service Delivery & Operational Excellence
- Define, implement, and monitor SLAs and KPIs for internal IT services.
- Ensure efficient incident, change, and problem management processes are followed by internal and outsourced teams.
- Act as the escalation point for internal IT issues impacting productivity or business operations.
- Manage an internal ServiceDesk ensuring all tickets are monitored and completed with a Custodia SLA.
- Manage the Onboarding & Offboarding process, make improvements to ensure all new starters have the best possible chance to succeed.
Governance & Compliance
- Maintain alignment with Custodias compliance frameworks (ISO 27001, SOC 2 Type 2) for internal IT systems and tools.
- Ensure proper controls are in place around access management, data handling, and system availability.
- PIM management, ensuring correct permissions are being reviewed and assigned correctly.
Project Management
- Support internal teams implementing new tools, managing the project and ensuring all project go through the correct security measures.
- Work closely with the security and operations team to implement CyberArk, replacing our VDI Infrastructure.
Budgeting and Procurement
- Manage the internal IT operational budget and oversee procurement of IT tools, licenses, and services.
- Evaluate new tools and solutions to support operational goals, ensuring cost-effectiveness and strategic fit.
Continuous Improvement
- Drive continuous improvement initiatives to enhance the efficiency and effectiveness of partner services and user experience.
- Proactively identify and implement opportunities for automation, standardization, and modernization.
- Promote innovation and value addition through process optimization and excellence.
Stakeholder Engagement
- Collaborate closely with department leaders to understand internal technology needs and improve service responsiveness.
- Provide regular reporting to the COO and executive team on internal IT service performance, risks, and improvement plans.

Qualifications & Experience

5+ years of experience in IT service delivery or internal IT operations.
Proven track record in managing IT vendors, systems, and infrastructure in a modern, cloud-centric environment.
Familiarity with ITIL practices, service desk operations, and modern enterprise IT tools.
Strong knowledge of compliance standards such as ISO 27001 and SOC 2 Type 2.
Exceptional communication and stakeholder management skills.
Experience in regulated industries is a plus.

Benefits:

25 days holiday plus Bank Holidays

Free onsite Gym

BUPA healthcare & Dental care

Sick Pay

Pension 4%

Free onsite parking

Apply Now

Refine Your Search

it manager jobs in little budworth, chs

IT Service Delivery Manager

LCO EPR Expansion Digital IT Support Manager

IT Project Manager

Business Development Manager - IT Managed Services

Infrastructure Manager

IT Engineering Manager

IT Business Applications (ERP) Manager

Senior Technology Operations Manager

2nd Line Service Desk Team Leader

Major Incident Manager Lead

Head of Information Security & IT Risk

Senior Manager, AI Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation

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IT Security Manager

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Service Desk Manager

IT Support Lead

Head of Software Support

Group IT AI Lead

Service and Operations Manager

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