& assurance Work, Jobs in Liverpool, Eng (with Salaries)

Compliance and Investigations Officer
Open Awards —Liverpool
- £30,660 a year
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
9d
Customer Service Agent
Mr Lender —Liverpool
- £26,420.00 - £38,760.14 a year
- Part-time
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
3d
Retail Assistant (Opticians)
Boots —Liverpool
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
7d
Customer Service Consultant
HSBC Global Services Limited —Liverpool
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
2d
SSC Associate - KYC Quality Assurance
BDO —Liverpool
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- Microsoft Outlook
MINI Sales Executive
Williams Group —Liverpool
- £52,000 - £80,000 a year
- Weekend availability
- Sales
- No experience needed
- Annual leave
- Employee assistance programme
Quick apply
Project Coordinator
M Group —Bootle
- Microsoft Excel
- Microsoft Office
- Project management
- Annual leave
- Work from home
13d
Customer Service Administrator
Equiniti —Liverpool
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Assistant Manager
Five Guys UK —Liverpool
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Document Controller
Sanctuary Group —Chester
- £32,606 - £34,322 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
Quick apply
SHE Advisor
EMR Group —Liverpool
- Full-time
- IT
- Annual leave
Quick apply
Student Experience Team Member
Unite Students —Liverpool
- £26,500 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Litigation Assistant
Thompsons Solicitors —Liverpool
- £27,403 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Service Colleague (Express)
ASDA —Liverpool
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
1d
Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
7d
Healthy Lifestyle Service Operational Lead
ICE Creates —Birkenhead
- £45,000 - £48,000 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- Management
- Data analysis skills
- Health & wellbeing programme
- Work from home
Quick apply
7d
Sales Assistant - Speke Liverpool
Smyths Toys —Liverpool
- £11.00 - £12.90 an hour
- Temporary
- Store discount
- Employee assistance programme
9d
Technician
Williams Group —Liverpool
- £32,000 - £37,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Prison Custody Officer (PCO) - HMP Altcourse
Sodexo —Liverpool
- £31,216.80 - £32,309.39 a year
- Overtime
- Communication skills
- Paid training
Quick apply
Sales Advisor (Liverpool One - Part Time)
Arne Clo Ltd —Liverpool
- Part-time
- Sales
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply

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& assurance jobs near liverpool, eng

Compliance and Investigations Officer

Open Awards
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,660 a year
9 days ago

Benefits

Company pension

Qualifications

Compliance management
Quality assurance
Bachelor's degree
Document review
A Level

Full job description

The Compliance and Investigations Officer will review applications for reasonable adjustments and investigate errors, incidents and other matters which may affect learners, assessment delivery, qualification outcomes or regulatory compliance. The role will ensure that decisions are fair, evidence-based, timely, clearly recorded and made in line with policies and regulatory requirements.

FUNCTIONS OF THE POST:

To review, assess and make recommendations or decisions on applications for reasonable adjustments in line with Open Awards policies, regulatory requirements and equality duties.
To ensure reasonable adjustment decisions maintain the validity, reliability and integrity of assessments while supporting fair access for learners.
To investigate errors, allegations of maladministration, malpractice, assessment irregularities and other incidents affecting assessment delivery or learner outcomes.
To produce clear investigation records, findings and recommendations, including corrective and preventative actions where required.
To identify trends and risks to propose and implement effective improvements.

MAIN DUTIES AND RESPONSIBILITIES:

Reasonable Adjustments

Manage reasonable adjustment applications and related queries, ensuring responses are made within agreed service standards.
Review evidence submitted by providers and assess whether it is appropriate, current and sufficient to support each request.
Make fair, consistent and evidence-based decisions, escalating complex or high-risk cases where required.
Ensure approved adjustments are proportionate, practicable and do not compromise assessment standards, validity or reliability.
Communicate decisions clearly to providers, including any conditions, alternatives or reasons where requests are declined.
Maintain accurate records of applications, decisions, evidence and correspondence,
Support providers and colleagues to understand evidence requirements, timelines and good practice.
Identify opportunities to improve accessibility, consistency and the customer experience in the delivery, assessment and award of Open Awards products and services.

Investigations

Undertake short notice reviews of providers and contribute to the ongoing review and development of short notice review procedures, guidance, templates and training materials.
Review provider errors, allegations of maladministration and malpractice, assessment irregularities or breaches of Open Awards requirements.
Review applications for special considerations in line with Open Awards policy and processes.
Gather and evaluate evidence from providers, learners, internal systems, assessment records and relevant colleagues.
Request written statements or further information from providers and other stakeholders as required.
Maintain impartiality, confidentiality and accurate audit trails throughout the investigation process.
Escalate serious, complex or regulatory-risk matters in line with internal procedures.
Produce investigation outcomes and support effective resolution:
Identify recurring issues and contribute to improvements in provider guidance, training, monitoring and quality assurance.

Compliance, Data and Reporting

Monitor, collate, analyse and report on activity relating to reasonable adjustments and investigations, including:
Volumes, themes and timeliness of reasonable adjustment applications.
Error, incident and investigation trends.
In conjunction with colleagues, the effectiveness of actions and mitigations placed following investigations.
Risks to learners, assessment delivery, standards or regulatory compliance.
Recommendations for improvements to processes, guidance, systems or provider support.
Ensure data relating to reasonable adjustments and investigations is complete, accurate and maintained in accordance with Open Awards policies:
Maintain accurate records in Open Awards systems, including Quartz and other relevant platforms.
Undertake regular monitoring and audit activity to check data accuracy and completeness.
Provide reports and information to support internal quality assurance, standardisation, regulatory activity and continuous improvement.
Handle sensitive personal data in accordance with data protection requirements.

Guidance and Training

Ensure published guidance and internal procedures relating to short notice reviews, reasonable adjustments, errors and investigations remain accurate, current and compliant with regulatory requirements, including operational guidance, templates and training materials for providers and colleagues.
Work collaboratively with teams across Open Awards to ensure that reasonable adjustment and investigation processes are understood and applied consistently.

This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing.

Pay: £30,660.00 per year

Benefits:

Company pension

Education:

A-Level or equivalent (preferred)

Experience:

Compliance management: 1 year (preferred)
Document review: 1 year (preferred)

Work Location: Hybrid remote in Liverpool L24 8RN

Quick apply

Refine Your Search

& assurance jobs in liverpool, eng

Compliance and Investigations Officer

Customer Service Agent

Retail Assistant (Opticians)

Customer Service Consultant

SSC Associate - KYC Quality Assurance

MINI Sales Executive

Project Coordinator

Customer Service Administrator

Assistant Manager

Document Controller

SHE Advisor

Student Experience Team Member

Litigation Assistant

Service Colleague (Express)

Team Leader (Contact Cente)

Healthy Lifestyle Service Operational Lead

Sales Assistant - Speke Liverpool

Technician

Prison Custody Officer (PCO) - HMP Altcourse

Sales Advisor (Liverpool One - Part Time)

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