Consultant configuration analyst Work, Jobs in Liverpool, Eng (with Salaries)

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- £50,000 - £55,000 a year
- Full-time
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- Analysis skills
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Infosys —Broughton

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Salesforce Administrator

MSite
Liverpool

Apply Now

Job details

Full-time
£50,000 - £55,000 a year

Qualifications

Salesforce Marketing Cloud
Dashboard visualisation
Report generation
Requirement elicitation
Business analysis
User account management
Functional testing
IT permissions management
User acceptance testing
Business requirements
Functional quality control testing
Help desk

Full job description

Liverpool
£50,000 - £55,000
24 days ago

Role Summary

The Salesforce Administrator will support the day-to-day running and continued improvement of the organisation's Salesforce environment.

The role combines operational administration, user support and the delivery of solutions using Salesforce Flow and standard configuration. The successful candidate will work directly with users to understand requirements, investigate issues, build and test changes, and help people use Salesforce effectively.

The role will work across a broad Salesforce estate. Strong core Salesforce administration and declarative skills are more important than previous experience with every product we use.

What You’ll Be Doing

After Onboarding

Handle routine Salesforce administration and support.
Design, build, test and troubleshoot Salesforce flows and other declarative configuration.
Gather and clarify requirements.
Create useful reports and dashboards.
Test changes and support users through user acceptance testing.
Recognise when a change is high-risk, code-related or requires architectural input, and escalate it at the right point.

Operational Support

Handle user requests, day-to-day issues and configuration-related defects.
Manage users, profiles, permission sets, roles, queues, sharing rules and access.
Create and update reports and dashboards.
Investigate automation, data, access and reporting issues.
Use SOQL to investigate and validate Salesforce data.
Maintain objects, fields, record types, page layouts, validation rules and other configuration.
Answer user questions and help people use Salesforce effectively.
Provide user training and guidance, including training for engineering teams where needed.
Support day-to-day Marketing Cloud Advanced administration, including segments, campaigns and emails.
Support finance-related Salesforce configuration, including products, price books and related processes.

Salesforce Delivery

Build straightforward and moderately complex solutions using Salesforce standard configuration and declarative tools.

Design, build, test and troubleshoot Salesforce flows.
Configure custom objects and fields.
Create validation rules, record types and page layouts.
Configure profiles, permission sets, roles and sharing rules.
Build approval processes and other standard automation.
Create reports and dashboards that answer business questions.
Test changes thoroughly and support user acceptance testing.
Recognise when developer or architectural input is required.

Requirements Gathering and Testing

Work directly with users to understand the business problem behind a request.
Ask questions and clarify requirements rather than simply building the solution first suggested.
Assess which users, data, processes and existing functionality may be affected.
Work with users to define clear acceptance criteria.
Support users during testing and respond to defects or feedback.
Confirm that the delivered solution meets the agreed requirement.

Continuous Improvement

Understand existing configuration before making changes.
Identify duplicated, outdated or inefficient configuration and automation.
Improve lower-risk configuration while following agreed Salesforce standards.
Contribute to technical-debt reduction and avoid introducing unnecessary complexity.

What You Bring To The Table

Your Skills

Essential Skills

Salesforce administration and configuration
Designing, building, testing and troubleshooting Salesforce flows
Salesforce security, permissions and sharing
Objects, fields, record types, page layouts and validation rules
Reports and dashboards
SOQL for data investigation
Data imports, data quality and troubleshooting
Requirements gathering and impact analysis
Testing, acceptance criteria and user acceptance testing
User support, guidance and training
Ability to recognise when technical escalation is required

Desirable Skills

Experience with one or more of Sales Cloud, Service Cloud, Field Service or Experience Cloud
Experience with Revenue Cloud, Marketing Cloud Advanced, Data Cloud or Agentforce
Salesforce development knowledge, including Apex, triggers, Lightning Web Components or APIs
Experience improving an established Salesforce environment

Your Values

You’re not afraid of big challenges and readily take ownership

You actively push to raise the bar
You think big and inspire
You help your team and our customers to succeed
You always strive for improvement
You do it because it’s the right thing to do
You are true to yourself and respect others

Your Experience

Essential Experience

Practical experience administering Salesforce and supporting users.
Experience designing, building, testing and troubleshooting Salesforce flows and other declarative configuration.
Experience managing Salesforce security, access and sharing for routine requirements.
Experience investigating configuration, automation, data and reporting issues.
Experience gathering requirements and translating them into suitable Salesforce solutions.
Experience creating test scenarios, supporting user acceptance testing and resolving defects.
Experience creating reports and dashboards for business users.
Experience using SOQL and Salesforce data tools.

Desirable Experience

Experience across more than one Salesforce product.
Experience with Sales Cloud, Service Cloud, Field Service or Experience Cloud.
Experience with Revenue Cloud, Marketing Cloud Advanced, Data Cloud or Agentforce would be particularly valuable.
Experience working in an established Salesforce environment with legacy configuration or technical debt.
An understanding of Apex, triggers, Lightning Web Components or Salesforce APIs. Certifications Required:
Salesforce Certified Administrator One or more additional certifications would be useful, particularly:
Salesforce Certified Business Analyst
Salesforce Certified Platform App Builder
Salesforce Certified Advanced Administrator
Sales Cloud Consultant
Service Cloud Consultant
Experience Cloud Consultant
Field Service Consultant
Data Cloud Consultant
Agentforce Specialist

Candidates are not expected to hold several consultant certifications. Relevant practical experience should be considered alongside certification.

Job Overview

Location
Liverpool
Hours per week
37.5
Salary
£50,000 - £55,000

Apply Now

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consultant configuration analyst jobs in liverpool, eng

Salesforce Administrator

Structure Stress Engineer | Broughton

Concession T300 Stress Engineer | Broughton

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