Customer experience leader Work, Jobs in Liverpool, Eng (with Salaries)

General Manager - Liverpool
Gravity —Liverpool
- £62,460 a year
- Weekend availability
- Management
- Organisational skills
- IT
- Employee discount
8d
Team Leader - Liverpool Tribunals
HM Courts & Tribunal Service —Liverpool
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
3d
Customer Service Consultant
HSBC Global Services Limited —Liverpool
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
2h
Planning Enforcement Team Leader
Liverpool City Council —Liverpool
- £56,673 - £62,580 a year
- Presentation skills
- Leadership
- Negotiation
- Employee assistance programme
Senior Customer Service Advisor
Barclays —Birkenhead
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Operations Manager
Popeyes UK —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Customer Service Team Leader
William Hill —Liverpool
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
14d
Sales - Sales Advisor - UK
New Look —Liverpool
- Part-time
- Microsoft Word
Team Leader
Home Bargains —Liverpool
- £32,032 a year
- Supervising experience
- Store discount
- Annual leave
Quick apply
7d
Student Experience Team Member
Unite Students —Liverpool
- £26,500 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Retail Assistant (Athlete) 20H Liverpool Edge Lane
Nike —Liverpool
- Overtime
- Sales
- Customer service
- Communication skills
- Employee discount
13d
Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
5d
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
10d
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Deputy Store Manager
B&M Retail —Liverpool
- Weekend availability
- Leadership
- Employee discount
Sales -Delivery Sales Advisor - UK
New Look —Liverpool
- Full-time
- Microsoft Word
6d
Retail Store Manager
The Works —Liverpool
- Retail management
- Leadership
- Employee assistance programme
- Employee discount
Sales - Accessories Specialist Sales Advisor - UK
New Look —Liverpool
- Part-time
6d
Deputy Store Manager
Lidl —Liverpool
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
13d

I want to receive the latest job alerts for customer experience leader in liverpool, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience leader jobs near liverpool, eng

General Manager - Liverpool

Gravity -
Liverpool

Apply Now

Job details

Full-time
£62,460 a year
8 days ago

Benefits

Discounted or free food
Employee discount

Qualifications

Management
Profit & loss
Organisational skills
IT
Leadership
Time management

Full job description

We are Gravity, where having fun matters!

In the heart of Liverpool ONE, Gravity Max is the UK’s biggest name in active entertainment. With attractions such as e-karting, bowling, VR, and darts. We also host Liverpool’s best roof terrace, and a great place to watch sport.

We’re excited to be recruiting for a General Manager with a creative flair to lead our Liverpool site. An engaging leader who can motivate and inspire a large team, empowering them to succeed, and creating a team environment where fun can thrive, and customers are priority.

More about you

We believe in creating a space where everyone feels safe to have fun, and we know our people are the ones creating this magic. Developing a confident team to deliver the business vision is a crucial part of this role, so we are looking for an adaptable leader who leads with a coaching first approach. Someone who is inquisitive, assertive, comfortable facing into challenging conversations with courage and care, who’s also happy to roll their sleeves up and deliver exceptional customer experience.

A strong background in the leisure or entertainment space would be ideal, but if you’ve been in a leadership position for a customer facing management role we’d love to hear from you.

To be successful in this role you will need to demonstrate a thorough understanding of the commercial entertainment business. With strong financial skills, you will be able to show your experience in delivering sustained profit and growth. As a leader of a Gravity Max site, strong leadership skills are essential and proven experience in this area is a must.

Your key accountabilities and responsibilities

Deliver the site budget, through meticulous planning, managing costs, driving sales and protecting profit.
Accountable for the ensuring consistent delivery of customer and colleague experience.
Inform operational strategy recommendations, by feeding back findings from reviewing financials, operational successes and challenges, and team feedback.
Demonstrate exceptional leadership, by role modelling the business values and leadership behaviours.
Accountable for the recruitment, selection, onboarding and training of all team members.
Embed business values and culture into the team, ensuring a focus on growth and the wellbeing of the team is a top priority.

Your experience

A proven operational leadership history in a large leisure venue managing diverse teams.
A proven track record of attracting new customers and delivering consistently good guest experiences.
Experience of managing a P&L, including financial sales budgets and stock control – with the knowledge and experience to deep dive your figures and to really get under the skin of your financial operations.
A demonstratable track record of recruiting, developing, and retaining talent.
Strong people management skills, it isn’t just about sales, it’s also about looking after your team. Demonstrable experience in everything from interviewing to creating development plans for your team.

Your personal qualities

You are a motivator with strong leadership skills.
You can communicate effectively and vary your leadership style to suit the situation.
Able to influence and work collaboratively at all levels across the business.
Proactive organisational and time management skills.
Demonstrates respect for equality of opportunity and diversity and works to actively promote an inclusive work environment.
Knowledge of Health and Safety, Food and Consumer legislation and regulations.
Our sites trade 7 days per week, so some evening and weekend work is required as part of the role.

Oh, and we want someone who likes to have fun!

What’s in it for you?

Firstly, you will be joining Gravity during an incredible stage of growth, which means the opportunity for career development is high.
You will also have;

A full-time permanent contract, with a great salary and discretionary bonus scheme
Free entry to our Gravity Active trampoline parks
75% discount on Gravity Max activities
Discounted food while on and off shift
Contributory health care scheme

You will be also joining a tremendous team, both on site, but more importantly within the whole business where everyone is here to support and work with you, from the CEO down, it’s a great culture where the teams all pull in the same direction.

#TIGWAG #wearegravity #wherehavingfunmatters #hiring #leisurejobs #hospitalityjobs #liverpooljobs

Apply Now

Refine Your Search

customer experience leader jobs in liverpool, eng

General Manager - Liverpool

Team Leader - Liverpool Tribunals

Customer Service Consultant

Planning Enforcement Team Leader

Senior Customer Service Advisor

Operations Manager

Customer Service Team Leader

Sales - Sales Advisor - UK

Team Leader

Student Experience Team Member

Retail Assistant (Athlete) 20H Liverpool Edge Lane

Team Leader (Contact Cente)

Head of Customer Experience

Service Support Team Analyst

Customer Experience Manager

Deputy Store Manager

Sales -Delivery Sales Advisor - UK

Retail Store Manager

Sales - Accessories Specialist Sales Advisor - UK

Deputy Store Manager

I want to receive the latest job alerts for customer experience leader in liverpool, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected