Customer relations representative Work, Jobs in Liverpool, Eng (with Salaries)

Neighbourhood Partnership Specialist
OnwardHomes —Liverpool
- £37,250 a year
- Call to connect
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
14d
Planning Enforcement Team Leader
Liverpool City Council —Liverpool
- £56,673 - £62,580 a year
- Presentation skills
- Leadership
- Negotiation
- Employee assistance programme
Operational Support Officer
HM Courts & Tribunal Service —Mold
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
Operations Finance Business Partner
Reed In Partnership —Liverpool
- £48,500 - £57,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
- Annual leave
- Flexible schedule
9d
Commercial Manager
Sisk —Birkenhead
- Full-time
- Analysis skills
- Contracts
- Leadership
8d
HR Advisor
CEVALogistics —Speke
- Part-time
- Human resources
- Organisational skills
- Annual leave
- Employee discount
Direct Labour and Maintenance Manager
Grosvenor Group —Chester
- Weekend availability
- Maintenance
- Project management
- Travel
14d
Building Services Engineer
Grosvenor Group —Chester
- Weekend availability
- Engineering
- Maintenance
- Microsoft Office
13d
General Builder
Onward Homes —Runcorn
- £35,300 a year
- Call to connect
- Maintenance
- Construction experience
- Annual leave
- Employee discount
21h
Project Compliance and Risk Engineer
Yokogawa —Runcorn
- Full-time
- Engineering
- Microsoft Office
- Analysis skills
Chef Manager
BaxterStorey UK —Haydock
- Up to £34,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
Quick apply
14d

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Neighbourhood Partnership Specialist
OnwardHomes —Liverpool
Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers.
£37,250 a year
14d
Senior People Relations & Policy Manager
Home Bargains —Liverpool
10% store discount at all our retail stores. You'll also play a key role in shaping policy, driving continuous improvement and using insight and lessons learned…
Quick apply

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customer relations representative jobs near liverpool, eng

Neighbourhood Partnership Specialist

OnwardHomes -
Liverpool

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Job details

Permanent
£37,250 a year
14 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Driving Licence
Customer service
GCSE
Microsoft Office
IT

Full job description

About The Role

What you can expect from us

We offer a competitive salary of £37,250
32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
Opportunity to further increase annual leave with service or though the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%)
A great flexible working environment, with a range of family friendly policies
Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the ‘Learning for life’ scheme
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.

About the Role

We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside/Wirral area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best.

A valid full UK Driving License is required for this role.

Key Responsibilities

Social Impact

Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities.

Tenancy Management

Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively.

Tenancy Sustainment

Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers.

Customer Service and Customer Voice

Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers.

Neighbourhood Plus

Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference.

Partnership Working

Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers.

Professional Curiosity

Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details.

Skills and Experience

Knowledge and Awareness of related housing regulations/law.
Experience of delivering face to face customer service.
Experience of developing partnership working with support agencies, local authorities and community groups.
Engage and successfully work with complex and challenging caseloads/individuals.
Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
Competent IT skills, including intermediate proficiency in Microsoft Office.
Ability to support external funding bids as and when required.
Experience of delivering on site projects and improvements.

Qualifications

Essential

Educated to a GCSE standard or equivalent qualifications/experience.

Desirable

Relevant professional qualification e.g - CIH

About Us

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

#INDHP
#LI-AM1

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Refine Your Search

customer relations representative jobs in liverpool, eng

Neighbourhood Partnership Specialist

Planning Enforcement Team Leader

Operational Support Officer

Operations Finance Business Partner

Commercial Manager

HR Advisor

Direct Labour and Maintenance Manager

Building Services Engineer

General Builder

Project Compliance and Risk Engineer

Chef Manager

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