Ocean import coordinator Work, Jobs in Liverpool, Eng (with Salaries)

Customer Service Coordinator
Uniserve (U K) Ltd —Liverpool
- Part-time
- Referral programme
Quick apply

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Customer Service Coordinator

Uniserve (U K) Ltd -
Liverpool

Quick apply

Job details

Part-time

Benefits

Free flu jabs
Company pension
Referral programme

Qualifications

Import/export documentation
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Logistics
Internal department liaison
Customer support
Customer interaction
Account management
Supply chain customer service

Full job description

We are very proud of the Ellerman heritage and our pride in delivering on our promises may seem a little from a bygone age in which the customer lay at the heart of container shipping. We listen carefully to our customers and their needs. That’s how we’re able to ensure the provision of economical, high quality transport and global freight management services.

As a Import Ocean Clerk you will provide the highest level of customer service and build working relationships with all customers and stakeholders to best service their supply chain needs, with timely and accurate communication being key. You will work closely with an experienced team and be expected to engage in process improvement as part of a growing and flexible team

Please note: this role is fixed term cover covering maternity cover

Shift Pattern : Mon,Thu,Fri

Shift Hours : 22.5

Key Responsibilities:

Provide exceptional customer service for all general telephone / e-mail export enquiries
Booking export collections with customers, system input and follow-through
Arranging deliveries
Export documentation; creating and distributing bills of lading based on customer requirements
Empty management and booking
Invoicing; raising within set guidelines and dealing with any queries
Additional Charge recovery
Account management; providing that extra level of care where required
Keep a current and balanced knowledge of shipping regulations, rules and requirements
Work as part of a flexible and experienced team by supporting colleagues when needed.
Cargo Readiness Process; critical port and document checks/creation to ensure smooth shipments
Build positive relationships with key internal stakeholders; operations, equipment, agencies, commercial and transport teams.

Required skillset:

Shipping experience preferred
General customer service skills
Excellent phone étiquette
Good attention to detail
General outlook/excel skills
Ability to adapt and manage workloads
Well organised and confident in communication
Flexible to work out of hours if necessary

Benefits:

Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:

Competitive Salary: We value your skills and commitment.
Discretionary Bonus: Because your hard work deserves to be rewarded.
Pension Scheme: We've got your future covered.
Annual Salary Review: Your growth matters to us.
Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
Interest-Free Company Loan: We're here to support you.
Referral Bonus £750: Spread the word and earn some extra cash.
Care First Lifestyle Programme: Because your well-being matters.
Flu Jabs Annually: Stay healthy, on us.
Group Life Policy: We've got you covered.
Flexible Career Pathway: Grow with us!
Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
Enhanced Holiday Scheme: we believe loyalty should be rewarded.
Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.

At Uniserve we do amazing things. We are at the forefront of change, leading the transformation of the logistics and global trade management market. We have big ideas that push the boundaries and heaps of ambition that means we deliver on our promises time and again. People are the backbone of our business and the key to our continued success which is why we invest in training and development at all levels.

Quick apply

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Customer Service Coordinator

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