Support advisor Work, Jobs in Liverpool, Eng (with Salaries)

Customer Support & Training Advisor
Open Awards —Liverpool
- £25,534 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
1d
Retail Assistant (Opticians)
Boots —Liverpool
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
7d
Training Advisor
GAUCHO Restaurants —Liverpool
- £38,500 a year
- Full-time
- Hospitality
- Presentation skills
- Travel
- Annual leave
Quick apply
SHE Advisor
EMR Group —Liverpool
- Full-time
- IT
- Annual leave
Quick apply
Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
7d
HR Advisor
Mast Group Limited —Bootle
- £30,000 - £35,000 a year
- Overtime
- Travel
- Human resources
- In-person
- Life insurance
- Sick pay
Quick apply
Sales - Sales Advisor - UK
New Look —Liverpool
- Part-time
- Microsoft Word
Card Services Advisor
Love2shop —Birkenhead
- £24,800 a year
- Overtime
- Financial services
- Communication skills
Quick apply
Resident Advisor - Fixed-Term Contract
Fresh Student Living —Liverpool
- £10,141.30 a year
- Part-time
- Administrative experience
- Time management
- Life insurance
Quick apply
Resident Advisor (Part Time)
Fresh Student Living —Liverpool
- £11,190.40 a year
- Part-time
- Administrative experience
- Time management
- Life insurance
Quick apply
13d
SHE Advisor
EMR UK —Liverpool
- IT
- Annual leave
Sales Advisor (Liverpool One - Part Time)
Arne Clo Ltd —Liverpool
- Part-time
- Sales
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
AM2 Assessor
The City of Liverpool College —Liverpool
- Business development
- First Aid Certification
- School
- Employee assistance programme
- Employee discount
Quick apply
People Systems and Data Advisor
The Riverside Group —Liverpool
- £44,113.06 - £48,698.68 a year
- Full-time
- Oracle
- Microsoft Office
- Analysis skills
7d
Sales -Delivery Sales Advisor - UK
New Look —Liverpool
- Full-time
- Microsoft Word
8d
Retail Travel Advisor
TUI —Aintree
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
4d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Liverpool
- £3,800 a month
- Full-time
- Sales
Quick apply
Policy and Procedure Advisor
The Riverside Group —Liverpool
- £41,309.44 a year
- Full-time
- Hybrid work
- Data analysis skills
- Project management
- Travel
5d
Customer and Support Services Advisor
Wrexham County Borough Council —Wrexham
- £25,583 - £25,989 a year
- Bilingual
- English
- IT
- Annual leave
- Employee assistance programme
12d
Dispute and Compensation Advisor
Pinnacle Group —Liverpool
- £26,227.50 a year
- Annual leave
- Employee assistance programme
Quick apply
7d

I want to receive the latest job alerts for support advisor in liverpool, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support advisor jobs near liverpool, eng

Customer Support & Training Advisor

Open Awards
Liverpool

Quick apply

Job details

Permanent | Full-time
£25,534 a year
1 day ago

Qualifications

Microsoft Outlook
Customer service
Microsoft Office
Time management

Full job description

TITLE OF POST: Customer Support and Training Advisor

RESPONSIBLE TO: Director of Service Delivery

SALARY: £24,528.00

STATUS: Full-Time, Permanent

35 hours per week, across Monday-Saturday; (between the hours of 08:00-18:00 Monday-Thursday, 08:00-17:00 Friday and 09:00-12:30 Saturday).

FUNCTIONS OF THE POST:

· To provide efficient and effective first line and ongoing customer support for all aspects of Open Awards provision and service, including Provider Recognition, Quality Assurance & Registration and Awards processes, via all mediums.

· To devise, deliver and monitor provider training across all systems and products, including but not limited to, webinars, 1-2-1 training, and videos, on a scheduled and ad-hoc basis.

· To work with the Director of Service and Support and Operations Team Leader to identify develop, update and amend procedures related to the secure award of Open Awards products and services.

· To ensure continuous improvement of Open Awards systems and procedures to meet the needs of our customers and regulators.

· To support the administration team in delivery of their duties.

MAIN DUTIES AND RESPONSIBILITIES:

Support

1. To provide first line support to Providers via phone, email and other mediums to resolve queries on an end to end, first time basis, wherever possible.

2. To provide training, advice, and guidance on all Open Awards products and services, including, but not limited to;

- Provider Recognition,

- Quality Assurance,

- Registration and Awards process,

- Access to Higher Education,

- Ofqual qualifications,

- Functional Skills,

- End-Point Assessment,

- Badge of Excellence.

3. To devise, deliver and maintain training to Open Awards Providers and other key stakeholders on all Open Awards Products, systems and services, with input from colleagues as required. This includes but is not limited to

- Use of Open Awards Secure Portal across all our services, including end-point assessment

- Use of the Learning Management System

- Use of the XAMS assessment platform

4. To produce and update, as required, instructional videos for all Open Awards products and services to be published on our website and other platforms.

5. To provide training and support to internal colleagues across all our systems, processes and products, including the delivery of internal training

6. To ensure Providers experience end-to support from first contact with us.

7. To identify external and internal training needs and respond as required to fulfil training needs.

8. To devise, implement and co-ordinate a training calendar for Providers and colleagues.

9. To provide a robust support network for the administration team in their duties and be a point of escalation for queries from the team. To support this team as and when required in the delivery of their duties.

10. To record and maintain accurate data on approved Providers, courses, qualifications and learners on the Open Awards database.

11. To contribute towards the database development and undertake system testing on any agreed changes. Communicate changes to staff.

12. To ensure we meet our regulatory responsibilities.

13. Follow Open Awards procedures accurately and reliably.

14. Present a professional approach.

General responsibilities

15. Maintain up to date records of activities in databases and systems in accordance with policies and procedures.

16. Work with other members of the Open Awards team to co-ordinate activity.

17. Travel to, and work from any site that the duties of the job may require.

18. Carry out any other duties as specified, from time to time by the Management Team.

19. To support the organisation’s commitment to equality and diversity and to promote non-discriminatory practices in all aspects of the work undertaken.

20. It must be understood that every employee has a responsibility to ensure that their work complies with all statutory requirements and with Open Awards policies, and to ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice, Open Awards Health and Safety policy, and the Mission, Vision and Values of Open Awards.

Open Awards Mission, Vision and Values

Our Vision is:
To change lives through learning.

Our Mission Statement is:
To support educational achievement for all learners.

Our Values are:

Excellence: To exceed standards in all we do, inspire excellence in our staff, centres and learners, and deliver a personalised customer service that surpasses expectations.
Respect: To foster a culture of respect and inclusiveness, being receptive to each other and customers, and acting with integrity.
Innovation: To listen, learn, discover and develop; to respond effectively to and invest in our staff, centres and learners.
Aspiration: We strive to be visionary and influential.

This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing.

Job description reviewed – January 2024

Job Types: Full-time, Permanent

Pay: £25,534.00 per year

Work Location: Hybrid remote in Liverpool L24 8RN

Quick apply

Refine Your Search

support advisor jobs in liverpool, eng

Customer Support & Training Advisor

Retail Assistant (Opticians)

Training Advisor

SHE Advisor

Team Leader (Contact Cente)

HR Advisor

Sales - Sales Advisor - UK

Card Services Advisor

Resident Advisor - Fixed-Term Contract

Resident Advisor (Part Time)

SHE Advisor

Sales Advisor (Liverpool One - Part Time)

AM2 Assessor

People Systems and Data Advisor

Sales -Delivery Sales Advisor - UK

Retail Travel Advisor

JUNIOR SALES ADVISOR

Policy and Procedure Advisor

Customer and Support Services Advisor

Dispute and Compensation Advisor

I want to receive the latest job alerts for support advisor in liverpool, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected