1st / 2nd line it support analyst Work, Jobs in London, Eng (with Salaries)

IT Service Desk Analyst
Elexon —London
- £40,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Communication skills
13d
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Support Analyst
Elexon —London
- £45,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
2d
1st Line Support Analyst
Fluidone —Chessington
- £24,000 a year
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Employee assistance programme
Quick apply
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
9d
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
Quick apply
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
8d
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Communication skills
Digital Applications & AI Support Analyst
TavasTechs Ltd —London
- £45,000 - £55,000 a year
- Full-time
- Windows
- SharePoint
- AI
Quick apply
Service Desk Analyst
Crew Clothing Head Office —Kingston upon Thames
- Full-time
- Analysis skills
- POS
- SharePoint
- Employee discount
- Referral programme
Quick apply
1d
Applications Analyst
Islington Council —Islington
- £44,235 - £51,228 a year
- Full-time
- Employee discount
Infrastructure & Cloud Support Technician
Tour Partner Group —London
- Overtime
- Hybrid work
- Azure
- Analysis skills
- Mentoring
- Employee discount
- Gym membership
Quick apply
1st Line Security Controls Testing Manager
Mastercard —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer Science
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Service Delivery Analyst
Toro Risk Solutions —London
- £30,000 a year
- Full-time
- Hybrid work
- Google Suite
- Azure
- AWS
- Annual leave
Quick apply
Data Analyst/Engineer
Chartered Insurance Institute —London
- Up to £75,000 a year
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Senior Financial Analyst
The Electoral Commission —London
- £58,000 - £64,637 a year
- Full-time
- Hybrid work
- Presentation skills
- In-person
- Communication skills
- Annual leave
- Flexible schedule
Blockchain and Fraud Models Analyst
ClearBank —London
- Full-time
- Analysis skills
- Analytics
- Annual leave
- Employee assistance programme
1h

I want to receive the latest job alerts for 1st / 2nd line it support analyst in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Desk Analyst

Elexon -
London

Apply Now

Job details

£40,000 a year
13 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Desktop support
Azure
Stakeholder liaison
User account provisioning
Ticket management
Microsoft Exchange
User account management
Continuous improvement
IT permissions management
Ticket management systems
Customer support
Communication skills
Microsoft Azure
PowerShell scripting
Intune
Mobile devices

Full job description

We’re looking for an IT Service Desk Analyst (Grade 9) to join the Technology Operations team at Elexon on a permanent basis.

In this role, you’ll provide 1st and 2nd line IT support across Elexon, ensuring colleagues receive a high-quality, responsive IT service. You'll support end-user devices, Microsoft 365 services, identity management, and operational processes while working closely with third-line engineers and suppliers to resolve issues and continuously improve the user experience.

This is an excellent opportunity for someone looking to build their career across Microsoft 365, cloud technologies, endpoint management, and IT Operations within a modern technology environment.

What you’ll do:

Provide 1st and 2nd line IT support for end users across deskside and remote environments
Support and administer Microsoft 365, including Exchange Online, Teams, Entra ID, Intune, Defender, licensing, and mailbox management
Build, configure, deploy, and decommission laptops and end-user devices
Manage user accounts and access for starters, movers, and leavers
Troubleshoot hardware, software, Microsoft 365, and connectivity issues
Perform routine operational checks and support service desk reporting
Work closely with third-line engineers and suppliers to resolve incidents and support service improvements
Maintain accurate documentation, knowledge articles, and Local Working Instructions (LWIs)
Contribute to improving service quality, processes, and the end-user experience
Participate in out-of-hours support when required

What you’ll bring:

Experience providing 1st and 2nd line IT support within a Service Desk or End User Computing environment
Strong knowledge of Microsoft 365 administration, including Exchange Online, Teams, Entra ID, and Intune
Experience building, deploying, and supporting laptops and mobile devices
Strong troubleshooting and fault-finding skills across hardware, software, and Microsoft technologies
Experience managing user accounts, permissions, and access controls
Excellent customer service and stakeholder communication skills
Experience working with IT ticketing systems and managing incidents and service requests
Ability to prioritise workload and work effectively in a fast-paced support environment
Knowledge of ITIL service management principles (desirable)
Experience with PowerShell, Microsoft Teams Rooms, AV technology, networking fundamentals, or Microsoft Azure (desirable)

What’s in it for you:

£40,000
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

1st / 2nd line it support analyst jobs in london, eng

IT Service Desk Analyst

IT Support Engineer (1st to 2nd Line Progression)

Support Analyst

1st Line Support Analyst

3rd Line Support Analyst

IT Support Analyst – Client Services & Monitoring

1st Line Service Desk Analyst

2nd Line Support Analyst

1st Line Support

Service Desk Analyst

Digital Applications & AI Support Analyst

Service Desk Analyst

Applications Analyst

Infrastructure & Cloud Support Technician

1st Line Security Controls Testing Manager

Financial Markets Infrastructure Services - Technical Analyst

Service Delivery Analyst

Data Analyst/Engineer

Senior Financial Analyst

Blockchain and Fraud Models Analyst

I want to receive the latest job alerts for 1st / 2nd line it support analyst in london, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected