Axa partners customer service Work, Jobs in London, Eng (with Salaries)

Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
12d
Junior Insurance Specialist - Multinational Client Services
AXA —London
- Microsoft Excel
- Microsoft Office
- Analysis skills
Claims Adjuster - London Wholesale Casualty - International
AXA —London
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
2d
Commercial Coordinator
Prevail —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
- Gym membership
Quick apply
Account manager
SECCL —London
- £65,000 - £80,000 a year
- Full-time
- Hybrid work
- APIs
- Employee discount
Social Media Manager
Cazoo —Richmond
- Hybrid work
- Presentation skills
- Organisational skills
- Employee discount
- Referral programme
Facilities (Workplace) Community Team Member
AXA —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales Manager – ICC (Conference & Events)
Legends Global (Europe) —London
- Sales
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Onboarding Manager (Mid-Market)
Nory —London
- Full-time
- Hybrid work
- Hospitality
- Annual leave
Talent Acquisition Manager
Appvia —London
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
- Employee assistance programme
- Flexible schedule
Quick apply
11d
HNW - Squad Lead - 12 month FTC
Flagstone —London
- Full-time
- Hybrid work
- Financial services
- Life insurance
Quick apply
9d
Field Service Coordinator
InPost UK —Hemel Hempstead
- Monday to Friday
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
Quick apply
Technical SIPP lead
SECCL —London
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Employee discount
Fulfilment Centre Manager
Zapp —London
- Weekend availability
- Analysis skills
- Leadership
- Communication skills
- Annual leave
Relationship Manager
Kooth —London
- £48,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Programmable logic controllers
- Annual leave
- Employee assistance programme
Quick apply
5d
Senior Data & AI Solutions Architect - Pre-Sales
Appvia —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Azure
- Master's degree
- AWS
- Employee assistance programme
- Flexible schedule
Quick apply
Underwriter I - Political Violence, War and Terrorism & Security Risks
AXA —London
- Sales
- Customer service
- Bachelor's degree
5d
Head of Account Management (Maternity Cover)
Cazoo —Richmond
- Hybrid work
- Sales
- Leadership
- Employee discount
- Referral programme
Assistant Hospitality Manager
Legends Global (Europe) —London
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Senior product manager
SECCL —London
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- Bar
- APIs
- Employee discount

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Real Time Analyst

AXA -
Redhill

Apply Now

Job details

Permanent
Up to £30,000 a year
12 days ago

Benefits

Cycle to work scheme
Financial planning services
Annual leave
Company pension
Employee discount

Qualifications

Microsoft Office
IT
Communication skills
Time management

Full job description

Job Description:

We are looking for a Real Time Analyst M/F to join our AXA Partners Operations Department (3 days per week at Redhill's office).

The role of Real-Time Analyst helps to deliver outstanding customer experiences, by taking proactive, data-driven actions.

This dynamic role involves overseeing agent performance across the department in a fast-paced environment. You will utilise real-time performance dashboards to monitor activities, ensure adherence to schedules, and maintain service levels. The position requires the ability to swiftly react to changing demands by balancing agents, skills, and workloads to ensure consistent availability and operational efficiency. You will work closely with Operational Managers to coordinate efforts and escalate any potential challenges promptly to support seamless service delivery.

What you'll be doing:

Responsible for real time analysis and actions across our Home, Motor and Travel business lines. Analysing and assessing gaps in hours required to give adequate cover to answer calls and achieve service levels.
Providing and analysing short-term trends and service level impact from deviations to plan on hours
Proactively challenging agent working activities to better meet department targets.
Recommending changes to management, to achieve service levels on the hours being fielded (eg in-shift hour changes, overtime requirements etc)
Working closely with Workforce Planning manager and planning team to support in the adjustment of short-term forecasts and staffing plans as volumes change.
Clearly document the processes and procedures for the smooth operation of this role to aid other team members when covering for annual leave, sickness etc
Working closely with the Operational management to quickly and accurately identify deviation from the expected plan, and to propose solutions for consideration

What you'll bring:

Minimum of 2 years in a similar role
Ability to analyze, present, and manage information accurately
Experience in managing service levels and targets in a contact center
Customer-focused with strong verbal and written communication skills
Excellent organizational, prioritization, and time management abilities
Proficient with IT tools, including call, workforce management software, and Microsoft Office
Knowledge of WFM systems and telephony is a plus
Proactive, autonomous, and capable of challenging and improving processes
Adaptable to a fast-paced, demanding environment
Positive attitude with attention to detail and a drive for excellence

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive Salary
25 days rising to a maximum of 27 days (based on a 5 day week)
Retail Discounts
Company Shareplan /Scheme & Loan
Cycle2Work Scheme
Discounted Home Insurance
Employee Assistance Scheme
Dr@Hand
Discounted Gym Membership
Free Financial Education/Pension Seminars

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Salary: UP TO £30K

Apply Now

Refine Your Search

axa partners customer service jobs in london, eng

Real Time Analyst

Junior Insurance Specialist - Multinational Client Services

Claims Adjuster - London Wholesale Casualty - International

Commercial Coordinator

Account manager

Social Media Manager

Facilities (Workplace) Community Team Member

Sales Manager – ICC (Conference & Events)

Senior Onboarding Manager (Mid-Market)

Talent Acquisition Manager

HNW - Squad Lead - 12 month FTC

Field Service Coordinator

Technical SIPP lead

Fulfilment Centre Manager

Relationship Manager

Senior Data & AI Solutions Architect - Pre-Sales

Underwriter I - Political Violence, War and Terrorism & Security Risks

Head of Account Management (Maternity Cover)

Assistant Hospitality Manager

Senior product manager

I want to receive the latest job alerts for axa partners customer service in london, eng

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